Manufacturing Quality Engineer — CAPA & Customer Liaison

ADP, Inc.; West Point (MS); On-site; USD 90,000 - 100,000; Full time

Job summary

ND Defense in West Point, MS is seeking a Quality Engineer to drive product and process quality on the plant floor and to serve as the primary customer interface for quality matters. You will lead root cause investigations, mentor quality team members, and ensure compliance with ISO and MIL requirements.

The position requires a strong technical leader who can operate effectively on the plant floor while also managing customer communications and driving measurable quality improvements.

Qualifications

• Bachelor’s degree in Engineering or Engineering Technology preferred; extensive experience may meet the educational requirement.
• At least 8 years of Engineering and Quality Assurance experience.
• Experience with core quality tools and problem-solving methods (GD&T, Ishikawa, 8D, etc.).

Responsibilities

• Primary customer interface for quality objectives and provide daily quality support to production operations.
• Lead 8D investigations and drive corrective and preventive actions (CAPA).
• Conduct root cause analysis and reduce scrap, rework, and COPQ.
• Manage non-conforming material process and participate in MRB activities.
• Develop and maintain PFMEA, Control Plans, process flow diagrams, and work instructions.
• Support APQP / PPAP activities for new product launches.
• Serve as primary contact for customer quality concerns and correspondence.
• Track and report open issues (days open, quantity open/closed, CAPA status).
• Facilitate communication between leadership, customers (USG), and plant operations.
• Mentor quality team members and lead cross-functional problem-solving teams.
• Generate and maintain Quality Plans in accordance with ISO and MIL requirements.
• Support QMS implementation, maintenance, and audit readiness.

Education

Bachelor’s degree in Engineering or Engineering Technology

Tools

MSA

PFMEA

Control Plans

LPAs

SPC

GD&T

Metrology/CMM

Shainin

DFSS

Ishikawa Diagrams

5Why

8D

Job description

ND Defense in West Point, MS is seeking a Quality Engineer to drive product and process quality on the plant floor and to serve as the primary customer interface for quality matters. You will lead root cause investigations, mentor quality team members, and ensure compliance with ISO and MIL requirements.

The position requires a strong technical leader who can operate effectively on the plant floor while also managing customer communications and driving measurable quality improvements.