Manufacturing Quality Assurance Supervisor II

Thomas Built Buses, Inc.; High Point (NC); On-site; USD 95,000 - 121,000; Full time

Benefits offered by this job

Annual bonus program

401k company contribution with company

3-7% age-based company contribution

4 weeks paid vacation

13+ holidays

8 weeks paid parental leave

Employee assistance program

Healthcare plans and wellness programs

Onsite fitness (at some locations)

Tuition assistance

Volunteer paid time off

Disability plans

Job summary

Thomas Built Buses, Inc. is seeking a Manufacturing Quality Assurance Supervisor II to lead a team of QA professionals working closely with Operations to ensure safe, efficient manufacturing and the highest product quality.

You will drive performance through coaching, problem solving, and cross-functional collaboration to ensure first-time quality. Your leadership will shape containment, corrective actions, and continuous improvement, with focus on metrics like FTT and DPU to deliver results for

Qualifications

• Experience with structured problem-solving methodologies (8D, 5 Why, A3, Six Sigma, etc.).
• Experience with quality systems such as FMEA, Control Plans, SPC, APQP, or PPAP.
• Strong problem-solving and root cause analysis skills with experience driving corrective actions.
• Working knowledge of Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to analyze performance metrics and use data to drive improvements.

Responsibilities

• Champion a culture where safety is the highest priority and ensure compliance in the production area.
• Lead, coach, and develop QA team members to achieve objectives.
• Partner with Operations, Manufacturing, Engineering to maintain and improve product quality.
• Drive containment, root cause analysis, corrective actions, and verification.
• Facilitate structured problem-solving and continuous improvement initiatives.
• Monitor key quality indicators and take action to meet business objectives.
• Ensure compliance with design-critical processes and work instructions.
• Support investigations related to quality concerns from internal, customer, or suppliers.
• Foster accountability and cross-functional collaboration for quality excellence.

Skills

Leadership experience

Problem-solving

Data analysis

Quality systems knowledge

Communication skills

Microsoft Office

Education

Bachelor's degree in Engineering, Manufacturing, Quality, Business, or related field

Six+ years leading teams in manufacturing in lieu of degree

Job description

Tasks

Inside the Role

Quality is at the center of everything we build. In this role, you will lead a team of Quality Assurance professionals who partner closely with Operations to ensure products are manufactured safely, efficiently, and to the highest standards. As a Manufacturing Quality Assurance Supervisor II, you will drive quality performance through team development, structured problem solving, process discipline, and cross-functional collaboration. Your leadership will play a critical role in achieving key quality objectives, resolving quality concerns, and sustaining the manufacturing processes that ensure our customers receive products built right the first time.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $95,000 - $121,000 USD

Pay offered dependent on knowledge, skills, andexperience

Benefits include annual bonus program; 401kcompany contribution with company match up to6% as well as non-elective company contribution of3 - 7% depending on age;starting at 4 weeks paidvacation; 13+ calendar holidays; 8 weeks paidparental leave; employee assistance program;comprehensive healthcare plans and wellnessprograms; onsite fitness (at some locations); tuitionassistance and volunteer paid time off; short-termand long-term disability plans.

What You Drive at DTNA

• Champion a culture where safety is the highest priority and ensure compliance with all safety requirements within the assigned production area.

• Lead, coach, and develop Quality Assurance team members to achieve performance objectives while building technical capability and engagement.

• Partner with Operations, Manufacturing, Engineering, and support teams to maintain and improve product quality throughout the manufacturing process.

• Drive rapid containment, root cause analysis, corrective actions, and verification activities to resolve quality concerns and prevent recurrence.

• Facilitate structured problem-solving efforts and continuous improvement initiatives to improve process capability and overall product quality.

• Monitor key quality performance indicators, including First Time Through (FTT), Defects Per Unit (DPU), audit performance, and defect trends, and take action to achieve business objectives.

• Ensure compliance with design-critical manufacturing processes, quality standards, and established work instructions.

• Support investigations related to internal, customer, supplier, and production quality concerns.

• Foster accountability and collaboration across functional teams to drive operational and quality excellence.

Knowledge You Should Bring

• Bachelor's degree in Engineering, Manufacturing, Quality, Business, or a related field and four (4) years of relevant experience; OR

• Six (6) or more years of experience leading teams in a manufacturing, production, quality, logistics, or distribution environment in lieu of a degree.

• Demonstrated leading hourly employees experience in a fast-paced manufacturing or operational environment.

• Experience with structured problem-solving methodologies (8D, 5 Why, A3, Six Sigma, etc.).

• Experience with quality systems such as FMEA, Control Plans, SPC, APQP, or PPAP.

• Strong problem-solving and root cause analysis skills with experience driving corrective and preventive actions.

• Working knowledge of Microsoft Office applications.

• Excellent verbal and written communication skills.

• Ability to analyze performance metrics and utilize data to drive operational improvements.

Exceptional Candidates Might Have

• Engineering, Manufacturing Engineering, Industrial Engineering, or other technical degree.

• Experience in automotive, heavy manufacturing, bus, truck, or related production environments.

• Quality assurance experience supporting high-volume manufacturing operations.

• Experience working directly with suppliers and supplier quality initiatives.

• Knowledge of quality management systems and continuous improvement methodologies.

• Experience leading cross-functional quality investigations and improvement projects

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

High Point, NC US. Relocation assistance is not available for this position.

Schedule Type:

Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders

• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

Qualifications

Please see above for qualification details