Manufacturing IT Support Analyst (ERP/MES, SQL)

firstPRO, Inc; United States; On-site; USD 80,000 - 95,000; Full time

Job summary

A staffing and recruiting company is seeking a Level 2 Support Analyst to support plant operations and enhance software solutions in the manufacturing sector. The ideal candidate should have over 3 years of experience in logistics or manufacturing, strong SQL skills, and a relevant bachelor's degree. This full-time role emphasizes troubleshooting complex issues, mentoring team members, and contributing to process improvements.

Qualifications

• 3+ years in manufacturing or logistics industries.
• Experience supporting enterprise software solutions.
• Understanding of Windows Server environments.

Responsibilities

• Troubleshoot and resolve production-related issues.
• Document defects and partner with Engineering for improvements.
• Mentor Level 1 support team members.

Skills

SQL Proficiency

Problem-solving

Mentorship

Technical Troubleshooting

Education

Bachelor’s degree in Information Systems or related field

Tools

Service Cloud

TeamViewer

Job description

A staffing and recruiting company is seeking a Level 2 Support Analyst to support plant operations and enhance software solutions in the manufacturing sector. The ideal candidate should have over 3 years of experience in logistics or manufacturing, strong SQL skills, and a relevant bachelor's degree. This full-time role emphasizes troubleshooting complex issues, mentoring team members, and contributing to process improvements.