Manufacturing Infrastructure Support Technician (Remote - Pacific Time Zone)

Saint-Gobain; United States; Remote; USD 82,000 - 127,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Parental leave

Employee discounts

Job summary

Saint-Gobain is seeking a Manufacturing Infrastructure Support Technician to maintain IT/OT environments across North American facilities. This fully remote role requires residence in the Pacific Time Zone and entails supporting manufacturing IT/OT infrastructure per ITSNA standards.

Responsibilities include project management, incident resolution, and collaboration with manufacturing sites. 3–5+ years in IT infrastructure and OT environments plus VMware/networking expertise are preferred.

Qualifications

• Bachelor's degree preferred; equivalent mix of education and experience considered.
• 3–5+ years of experience supporting IT infrastructure or industrial environments.
• Experience partnering with internal stakeholders in large, complex organizations.
• Prior OT/manufacturing IT experience preferred.
• Certifications in VMware, networking, or ITSM are a plus.

Responsibilities

• Support and maintain manufacturing IT/OT infrastructure per ITSNA standards.
• Manage infrastructure projects, deployments, upgrades, and support activities.
• Troubleshoot incidents, service requests, and escalations via ServiceNow.
• Support Windows, Linux, VMware, networking, cybersecurity, monitoring, and backup tech.
• Monitor performance and support disaster recovery and business continuity.

Skills

IT infrastructure

ITSM

Customer service

Security awareness

Education

Bachelor's degree in IT/CS/Engineering/Business or related field

Tools

VMware

Networking

Firewalls

ITSM tools

Job description

Manufacturing Infrastructure Support Technician (Remote - Pacific Time Zone)

The Manufacturing Infrastructure Support Technician supports and maintains manufacturing IT/OT environments across Saint-Gobain's North American facilities. This is a fully remote role requiring candidates to reside and work within the Pacific Time Zone.

This position is responsible for implementing, supporting, and maintaining IT infrastructure in accordance with IT Services North America (ITSNA) standards while supporting Operational Technology (OT) environments and Manufacturing 4.0 initiatives.

Key Responsibilities:

• Support and maintain manufacturing IT/OT infrastructure in compliance with ITSNA security and operational standards.
• Manage infrastructure projects, deployments, upgrades, and technical support activities.
• Troubleshoot and resolve incidents, service requests, and escalations using ServiceNow.
• Support Windows, Linux, VMware, networking, cybersecurity, monitoring, and backup technologies.
• Manage IT assets, infrastructure documentation, and lifecycle activities.
• Monitor system performance, support disaster recovery testing, and business continuity efforts.
• Evaluate security risks and implement appropriate network and firewall controls.
• Serve as a technical resource for manufacturing sites and IT/OT initiatives.
• Ensure compliance with ITSNA, GDI, and cybersecurity requirements.
• Recommend technology improvements that enhance reliability, security, and operational efficiency.

Security & Compliance

• Support and enforce cybersecurity policies, standards, and best practices.
• Partner with Industrial System Security Officers (ISSOs) to maintain compliance.
• Ensure infrastructure monitoring and security controls are effectively maintained.
• Build strong relationships with manufacturing sites and business stakeholders.
• Deliver responsive technical support and drive issues to resolution.
• Follow established service management, escalation, and communication processes.

Is this job for you ?

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field preferred. An equivalent combination of education, training, and relevant experience will be considered.
• 3 to 5+ years of experience supporting IT infrastructure, manufacturing technologies, or industrial environments.
• Experience providing IT support and partnering with internal stakeholders in large, complex organizations.
• Prior experience supporting manufacturing, industrial, or Operational Technology (OT) environments is strongly preferred.
• Relevant certifications and/or demonstrated hands‑on expertise in one or more of the following areas:
  • VMware
  • Network switching, routing, and firewall technologies
  • IT Service Management (ITSM)
• Strong understanding of manufacturing operations, industrial systems, and the technologies that support them.
• Excellent customer service, communication, and stakeholder management skills.
• Ability to travel 30-50% throughout North America, including support for manufacturing facilities, infrastructure projects, system implementations, upgrades, disaster recovery activities, and other operational needs.
• Flexibility to work outside normal business hours as needed to support manufacturing operations and project deployments.
• Ability to participate in an on-call rotation and provide 24/7 support when required.
• Valid driver's license and ability to travel by air and automobile.

Candidates must reside and perform their work within the Pacific Time Zone to support business operations and stakeholder collaboration.

A little more about us

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Benefits in joining us

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $81,500 to $126,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 10% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $89,600 to $139,100. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.

• Health and Well-being – Supporting your wellbeing, to thrive in life and work.
  • Medical, Prescription Drug, Vision, and Dental Insurance
  • Healthcare Saving Account and Flexible Spending Account options
  • LiveWell Wellness Program
  • Employee Assistance Program (EAP)
  • Paid Time Off and Paid Parental Leave
• Retirement and Protection - Helping to make the future life you want a reality.
  • 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance
  • Pension Plan
  • Company-provided Life Insurance, AD&D, Short-Term Disability
  • Voluntary employee and dependent life insurance, Long-Term Disability, Critical
  • Illness and
  • Accident Insurance
• Additional Benefits – Helping shape the experience and impact you want
  • Commuter Benefits
  • Group Legal
  • Identity Theft Protection
    Auto and Home Insurance
  • Pet Insurance and Discounts
  • Back-up Child and Elder Care
  • PerkSpot Employee Discount Program
  • Volunteer Day