Manufacturing Deployment Engineer

Insight Global; Brighton (MI); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Full benefits package

3 weeks vacation (prorated for 2026)

9 paid holidays

Job summary

Insight Global is seeking a Deployment Leader/Engineer to serve as the primary contact for customers throughout the full implementation lifecycle. This role partners with manufacturing clients to understand operations, configure solutions to fit workflows, and drive adoption from leadership to the plant floor.

You will lead end-to-end deployments, deliver training to stakeholders, and drive strong user adoption while balancing time-to-value with long-term satisfaction. Travel 25-50% is expected.

Qualifications

• Experience in manufacturing and ERP/MES environments.
• Bachelor's degree in a technical field with strong GPA or substantial manufacturing experience.
• Willing to travel 25-50% of time.

Responsibilities

• Partner with customers to assess manufacturing processes and workflows.
• Configure software to align with customer operations and goals.
• Lead end-to-end deployments from setup to go-live.
• Deliver training across all levels from execs to plant floor.
• Drive user adoption and ensure long-term utilization.
• Identify deployment risks and opportunities for improvement.
• Serve as primary contact for customer support via calls, emails, and tickets.
• Collaborate with Engineering and Product to provide feedback.
• Improve deployment processes, tooling, and training materials.

Skills

ERP/MES experience

Manufacturing experience

Travel 25-50%

Education

Bachelor's degree in technical field with GPA 3.5+

Bachelor's degree + 2+ years in manufacturing

Job description

Insight Global is looking for a Deployment Leader/Engineer. The Deployment Leader serves as the primary point of contact for customers throughout the full implementation lifecycle. This individual partners directly with manufacturing clients to understand their operations, configure solutions to fit their workflows, and drive adoption from leadership to the plant floor. This role combines technical implementation, customer success, and operational consulting.

Must Haves: Experience in one or more of the following:

• 3+ years of professional, full-time experience at a metal finisher or other manufacturer and ERP/MES experience
• Bachelor's degree and 2+ years of professional, full-time experience in manufacturing
• Bachelor's degree in a technical field (e.g., mechanical engineering, industrial engineering, physics, mathematics, or another similar technical field) with GPA of 3.5 or above, or 2+ years of professional, full-time working experience
• Willing to travel 25-50%

Key Responsibilities:

• Partner with customers to deeply assess manufacturing processes, including both production and administrative workflows
• Configure and tailor the software platform to align with customer-specific operational needs and goals
• Lead end-to-end deployments from initial setup through successful go-live
• Deliver training to stakeholders across all levels, from executive leadership to plant floor operator
• Drive strong user adoption by ensuring customers fully understand system functionality and value
• Support long-term utilization by reinforcing best practices and continuous engagement
• Own deployment outcomes tied to ARR and customer success metrics
• Balance time-to-value with quality, ensuring customers quickly realize impact while maintaining long-term satisfaction
• Proactively identify risks and opportunities to improve deployment outcomes
• Serve as the primary point of contact for customer support, including calls, emails, texts, and support tickets
• Build trusted relationships with customer stakeholders to create internal champions and advocates
• Provide ongoing guidance, troubleshooting, and strategic support
• Identify opportunities to enhance deployment processes, tooling, and training materials
• Partner closely with Engineering and Product teams to provide customer feedback and influence feature development
• Contribute to improving cross-functional workflows and overall customer experience

Compensation: Up to:

$90,000

Exact compensation may vary based on several factors, including skills, experience, and education.

*Offers a full benefits package: medical, vision, dental, disability, etc; 3 weeks of vacation annually (prorated for the remainder of 2026 from the start date of the full-time position), 9 paid holidays