Manufacturing Customer Service Specialist

Stangenes Industries Inc; Adelanto (CA); Sur place; USD 29 000 - 33 000; Plein temps

Résumé du poste

MK Magnetics is seeking a Customer Service Representative to manage customer inquiries, quotes, and order processing in Adelanto, CA. You will work closely with engineering and production to meet timelines and ensure accurate shipment planning.

The role requires strong English communication, experience with ERP systems, and commitment to excellent customer service in a manufacturing environment.

Qualifications

• Knowledge of customer service techniques.
• Manufacturing processes and procedures preferred.
• Magnetic core production preferred.
• Able to handle interruptions and adjust priorities while delivering accurate work.
• Clear and concise English communication, both oral and written.

Responsabilités

• Responds to customer product inquiries with information and quotes.
• Prices product for quotes in Excel pricing database; may price new cores.
• Coordinate with Production Control to obtain lead times and delivery dates.
• Enter orders into databases; assign part numbers when necessary.
• Notify customers of changes to orders and reschedule dates as needed.
• Prepare and update quotations for RFQs using approved pricing and history.
• Coordinate certificates, inspection data, drawings, and documentation with responsible departments.

Connaissances

Customer service

Pricing

Order processing

ERP system

Communication

Outils

JobBOSS ERP

Description du poste

MK Magnetics is seeking a Customer Service Representative to manage customer inquiries, quotes, and order processing in Adelanto, CA. You will work closely with engineering and production to meet timelines and ensure accurate shipment planning.

The role requires strong English communication, experience with ERP systems, and commitment to excellent customer service in a manufacturing environment.