Manufacturing Customer Service Representative

Coulter Services; Town of Camillus (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Coulter Services seeks a Customer Service Representative to manage end-to-end support for B2B clients in a manufacturing setting. You will enter and track orders, resolve fulfillment issues, and provide timely communication on order status and shipments.

Responsibilities include coordinating with production and logistics, troubleshooting problems, and supporting continuous improvement while maintaining safety and quality standards in daily work.

Qualifications

• Strong customer service and communication skills.
• Comfort working in a manufacturing and logistics-focused environment.
• Detail-oriented order management and tracking ability.
• Problem-solving mindset with continuous improvement focus.
• Knowledge of safety and quality expectations.

Responsibilities

• Manage end-to-end customer support for B2B sustainable packaging clients.
• Enter, monitor, and update customer orders and resolve issues.
• Coordinate with production and logistics to ensure fulfillment.
• Provide responsive communication on order status and shipments.
• Troubleshoot problems and identify process improvements.
• Support continuous improvement initiatives and maintain safety/quality standards.

Skills

Strong customer service

Communication skills

Manufacturing & logistics environment

Order management & tracking

Problem solving & continuousImprov

Job description

Customer Service Representative

Manage end-to-end customer support for B2B sustainable packaging clients in a manufacturing environment. You will enter and track customer orders, resolve order and fulfillment issues, and provide responsive communication on order status and shipments.

• Accurately enter, monitor, and update orders
• Coordinate with production and logistics to ensure fulfillment
• Communicate shipment updates and customer-facing issue resolution
• Troubleshoot problems and identify process improvements
• Maintain safety and quality standards in day-to-day work

Customer Service Representative

Manage end-to-end customer support for B2B sustainable packaging clients in a manufacturing environment. You will enter and track customer orders, resolve order and fulfillment issues, and provide responsive communication on order status and shipments.

• Accurately enter, monitor, and update orders
• Coordinate with production and logistics to ensure fulfillment
• Communicate shipment updates and customer-facing issue resolution
• Troubleshoot problems and identify process improvements
• Support continuous improvement initiatives
• Maintain safety and quality standards in day-to-day work

Key Qualifications And Skills

• Strong customer service and communication skills
• Comfort working in a manufacturing and logistics-focused environment
• Detail-oriented order management and tracking ability
• Problem-solving mindset with continuous improvement focus
• Knowledge of safety and quality expectations