Manufacturing and Field Quality Engineer-Pumps

Kids for the Future; South Portland (ME); On-site; USD 81,000 - 100,000; Full time

Job summary

Kids for the Future is seeking a Manufacturing and Field Quality Engineer - Pumps in Maine. The role is the primary contact for customer quality complaints and drives corrective actions through production and internal teams.

You will present data and action plans to customers and internal stakeholders, supporting APQP/PPAP processes and continuous improvement initiatives. Travel to suppliers is involved as needed.

Qualifications

• Bachelor’s degree in Engineering or related discipline required.
• Two+ years of related experience indicated in the job description.
• Ability to manage multiple quality complaints from various customers globally.
• Strong negotiation, time management and fast-paced problem solving skills.
• Ability to review, maintain and report data to customers and internal stakeholders.

Responsibilities

• Act as the customer-facing contact for initiating problem-solving actions and drive open quality complaints to closure with corrective actions.
• Maintain professional communication with customers to reach timely resolutions.
• Devise methods for inspecting, testing and evaluating product quality and production equipment.
• Review and disposition nonconforming products with internal resources.
• Provide input on customer quality to product development teams.
• Lead root-cause analysis and corrective actions; drive continuous improvement.
• Prepare data-driven reports and recommendations for stakeholders.
• Interface with customers during audits and coordinate corrective action plans.
• Educate Value Stream Team on PPAP, APQP, and document control concepts.

Skills

Quality engineering

Problem solving

Customer communication

Data analysis

Continuous improvement

Audits & compliance

Education

Bachelor’s degree in Engineering or related discipline

Tools

AIAG core tools

ISO 9001 / IATF 16949 experience

Job description

• Base Pay $81,000.00 - $100,000.00 / Year
• Job Category Quality Engineer
• Employee Type FT Exempt
• Salary Grade: 6
• Department: Quality
• Reports to: Director of Operations
• Position Title: Manufacturing and Field Quality Engineer - Pumps

Position Summary

The Manufacturing and Field Quality Engineer is the point of contact for reviewing and responding to customer quality complaints with appropriate next steps in a timely manner. Maintains communication with customer contacts through phone and email as well as online or face-to-face meetings, and must maintain and present data, time plans, and corrective actions to both customer and internal stakeholders. Drives internal corrective actions through interfacing with production personnel and other internal functions. Provides APQP input to the Product Development team. Develops, modifies, applies, and maintains quality standards for Customer products and processes. Provide statistical information for quality improvement by gathering data on trends and root cause analysis. Responsible to guide technical evaluation, analysis, and related data acquisition processes to ensure plant quality objectives are achieved.

Essential Functions

• Customer facing contact point for initiating problem solving actions, communicating next steps and driving open quality complaints to closure with appropriate corrective actions.
• Maintains a professional and respectful communication with customer contacts to reach mutually acceptable resolution to time-critical and potentially costly quality incidents
• Devises and implements various methods and procedures for inspecting, testing and evaluating the precision, reliability and accuracy of products, processes and production equipment.
• Reviews and dispositions Customer products or materials that do not meet required standards and specifications with the aid of other division resources through statistical analyses.
• Provides input on Customer quality to product development teams.
• Identifies quality performance trends and develops corrective action plans. Ensures compliance to specified quality requirements by performing in-house audits and surveys. Develops and initiates programs to improve overall performance.
• Prepares reports by collecting, interpreting, analyzing and summarizing data and making recommendations.
• Responsible for communicating, investigating and leading problem solving activities for customer quality concerns and complaints.
• Contributes to lean activities and continuous improvement initiatives internally and at Suppliers.
• Represents company by interfacing with customers and assisting with internal and external audits. May act as main contact during an audit. Develops and coordinates corrective action plans.
• Communicates and educates Value Stream Team on matters requiring specialized knowledge of quality functions, i.e., Production Approval Process (PPAP), Advanced Product Quality Process (APQP), and document control.
• Maintains professional and technical knowledge by attending educational workshops, reviewing publications, establishing industry networks, benchmarking state-of-the-art practices and/or participating in other professional associations.
• Perform all other incidental and related duties as required and assigned

Qualifications

• Bachelor’s degree (BS) in Engineering or a related discipline.
• Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of related experience.
• Ability to effectively manage a number of quality complaints from a number of customers around the world, and maintain effective communication with each customer.
• Strong negotiation skills are required, as well as good time management, and ability to engage in fast-pased and challenging problem solving while maintaining composure
• Ability to review, maintain and report out on data collected to both customers and internal stakeholders, and drive all issues to closure in a timely manner
• Thorough knowledge of state-of-the-art quality inspection and engineering/assurance techniques, procedures, instruments, equipment, theories, principles and concepts and general business operations.
• Ability to effectively implement continuous improvement techniques to product realization functions.
• Wide range of manufacturing exposure in various industries desired
• Ability to use standard business applications software and/or specialized data analysis tools.
• Ability to establish goals and objectives to complete projects.
• Ability to effectively communicate and present information to team members, team leaders and top management.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to effectively participate in goal-setting, performance feedback and self-development activities.
• Six Sigma and Lean tools experience is desired.
• Experience in maintaining and improving ISO9001 and IATF 16949 Systems is desired.
• Experience with AIAG core tools & automotive systems desired.

Job related demands (i.e. physical, travel):

• Moderate travel to suppliers to perform audits and verify corrective actions
• Flexibility to alter work schedule for timely completion of projects
• Prioritization of multiple projects to meet operational goals
• Ability to handle sensitive and confidential issues with tact and diplomacy
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and/or participating in professional associations
• Ability to lift and move objects up to 35 lbs. without assistance and occasionally up to 50 lbs following company safe lifting protocol
• Ability to stand and/or sit for long periods of time
• Ability to work in an environment with powdered metal, dust, noise, oils and chemicals

Additional Comments

The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.