Manor Branch Member Service Representative - Full Time with Sign-On Bonus

RBFCU Insurance Agency LLC; Manor (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

401(k) with matching incentives

Medical, vision and dental benefits

Paid time off

Tuition reimbursement

Job summary

RBFCU Branch Operations seeks a full-time Branch Member Service Representative in Manor, TX, starting at $20.00/hour. A sign-on bonus totals $1,250, with additional $2/hour for bilingual certification. You’ll be the face of RBFCU, blending Teller and Personal Banker duties to educate members and grow relationships.

The Manor location is 10607 U.S. 290 East, Manor, TX 78653. The role offers a path to promotion and a Learning & Development program; strong cross‑serve culture and a focus on service

Qualifications

• High School diploma or GED required.
• Six months of work experience in a financial institution, customer service or sales preferred.
• Excellent communication and interpersonal skills; problem solving abilities.

Responsibilities

• Provide enthusiastic, professional service to members and prospects.
• Process transactions in in-person, video, drive-thru or phone channels.
• Maintain cash control and comply with policies and laws.
• Assist with opening, updating and closing accounts and cross-sell products.
• Promote products and services to meet sales goals.

Skills

Customer service

Cash handling

Sales

Communication

Bilingual English/Spanish

Problem solving

Interpersonal skills

PC proficiency

Education

High School diploma or GED

Job description

Job Description and Requirements

The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Manor branch location starting at $20.00/hour! We are also offering a sign‑on bonus for Branch Member Service Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.

The Manor branch is located at: 10607 U.S. 290 East, Manor, TX 78653.

As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You’ll engage with our members and prospective members to build relationships, utilize your problem‑solving skills to identify needs, and educate them on products and services that will improve their financial well‑being and quality of life. You’ll have the opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award‑winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.

Essential Functions and Responsibilities

• Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
• Process a variety of transactions in various settings that may include in person, video conference, drive‑thru, and telephonic engagement channels.
• Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
• Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.
• Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
• Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.
• Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.
• Prepare various teller reports, and escort members into designated areas when requested.
• Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.
• Promote product engagement and meet and preferably exceed minimum sales goals by demonstrating continued and sustained initiative to learning and offering products and services to members by using communication and listening skills to determine member needs.
• Support our cross‑serve/sales culture to ensure branch standards are achieved or exceeded.
• Observe safety and security procedures, and report potentially unsafe conditions.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements

• High School diploma or GED
• Six months of work experience (financial institution, customer service or sales experience preferred)
• Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule
• Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
• Excellent communication and interpersonal skills
• Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
• Proficient in utilizing PC, software and other office equipment
• Ability to sit or stand for extended periods of time
• Good vision, hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly
• Preferred: Bilingual (English/Spanish)

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Company Culture

Randolph‑Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion. Recognized for financial stability, our credit union consistently receives the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States. We’re frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country.

Benefits

• 401(k) with matching incentives - up to 10 percent
• Competitive pay
• Medical, vision and dental benefits available to employees and their families from the first day of employment
• Tuition reimbursement plans
• Life insurance
• Pharmacy discount programs
• Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
• Paid time off
• Parental leave
• Company-paid benefits include: Long-term disability Basic life insurance Wellness program Credit-monitoring service Employee assistance program Training and volunteer opportunities