Manhattan WMS Analyst

Container Store; Coppell (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive health, dental, and vision plans

401(k) retirement savings plan

Discounts on company products

Paid holidays and PTO

Job summary

The Container Store is looking for a Manhattan WMS Logistics Systems Analyst in Coppell, Texas. You will provide production support for various logistics systems, including Manhattan Associates WMOS.

This hands-on role requires strong SQL skills, project collaboration, and effective communication across teams to enhance operational efficiency in fulfillment operations. The position also involves troubleshooting and managing integrations with parcel carriers.

Qualifications

• 3+ years experience in WMS/warehouse systems support.
• Experience configuring and troubleshooting Manhattan WMS.
• Able to participate in on-call support rotations.

Responsibilities

• Provide production support for Manhattan WMS and other logistics systems.
• Write SQL queries to resolve production issues.
• Manage integration with parcel carriers.

Skills

SQL

Communication

Problem-solving

Analytical skills

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Manhattan Associates WMS

Lucas Voice Picking

Dematic WCS

Oracle PL/SQL

Job description

Overview

The Container Store is seeking a skilled Manhattan WMS Logistics Systems Analyst to join our Logistics Systems team supporting enterprise‑scale fulfillment operations across our distribution centers. This role is at the heart of our warehouse technology ecosystem, providing hands‑on production support, continuous improvement delivery, and cross‑functional partnership across Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and integrated parcel carrier systems.

About the Role

You’ll be a key member of our Logistics Systems team, serving as a technical expert across our WMS environment — diagnosing and resolving production issues, writing SQL to investigate system behavior, configuring and testing new capabilities, and partnering with software vendors to deliver solutions. You’ll work closely with operations, technology, and leadership teams to communicate issue status and drive resolution, while also supporting project work ranging from carrier integrations to layout changes to process improvements.

This is a hands‑on role that blends deep technical skill with strong communication and business partnership. You’ll support a two‑shift, seven‑day‑a‑week distribution operation and participate in an on‑call rotation, so a bias toward urgency and clear, timely communication is essential.

Responsibilities

• Provide production support for Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and integration with other logistics systems
• On‑call support for a two shift / seven day per week Distribution Center Operations as needed and/or on‑call rotation
• Write SQL queries to research WMS, voice picking and WCS production issues
• Partner with other logistics systems teams to resolve production issues and enable new capabilities in OMS, Manhattan Associates SCI, LM, SOFM
• Identify when software vendors are needed to address production issues and enable new capabilities; partner with them to successfully deliver solutions
• Manage and test integration with parcel carriers
• Timely and effective communication to operations team, technology team, and leadership team of production issue severity, resolution and root cause
• Elicit requirements, analyze, design, write requirements, define test cases, configure, and test capabilities in Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and other logistics systems to support continuous improvement initiatives, process/layout changes, and business requirements within the Distribution Center
• Partner with operations and technology teams to ensure effective change management
• Management, application installation, and troubleshooting of voice pick mobile devices

Benefits

• Rewarding pay to recognize the value you bring to the team.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

• Peace‑of‑mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family‑focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work‑life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur‑babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Industrial Engineering, Supply Chain Management, Management Information Systems, or related field, or 3+ years of relevant experience in WMS/warehouse systems support
• Experience configuring, testing, supporting and troubleshooting Manhattan Associates Warehouse Management System, required
• 3+ years of experience with SQL, knowledge of Manhattan Associates WMS schema, required
• Ability to participate in on‑call rotation to support two shift / seven day per week logistics operation, required
• Experience configuring, testing, supporting and troubleshooting Lucas Voice Picking, preferred
• Experience supporting and troubleshooting Dematic WCS or other WCS, preferred
• Experience configuring, testing, supporting and troubleshooting parcel shipping within Manhattan Associates WMS with carriers - FedEx, UPS, preferred
• Experience with WMS integration with Lucas Voice Picking, Dematic WCS, WES, preferred
• Experience with Manhattan Associates SOFM or other OMS, preferred
• Experience supporting and troubleshooting Manhattan Associates SCI / IBM Cognos Analytics, preferred
• Experience with SOTI mobile device management and troubleshooting, preferred
• Experience with Manhattan Associates MIF and its integration with OMS and other logistics systems, preferred
• Experience with Oracle PL/SQL writing or supporting stored procedures, scheduled jobs, triggers, views, and / or functions, nice to have
• Experience with WMS integration with Manhattan Associates LM, nice-to-have
• Ability to troubleshoot and identify underlying causes of business issues and recommend appropriate corrective action or problem resolution
• Strong communication, problem solving, presentation and analytical skills are crucial
• Strong understanding of how complex application systems integrate and interrelate
• Ability to collaborate with operations team and product owners in designing and developing processes or functionality
• Ability to work with a cross‑functional team to define test cases, metrics and resolution guidelines
• Based in Dallas/Ft. Worth area

The Container Store promotes a smoke‑free, drug‑free environment.

We are proud to be an Equal Opportunity Employerand comply with the

Americans with Disabilities Act