Manhattan Deli-Host/Cashier (Shift Varies)

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Nevada; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401K retirement savings plan

Tuition reimbursement

Paid Vacation

Holiday Pay

Weekly Resort Prizes

Career Development and Training

Free daily meal

Internal advancement

Job summary

Atlantis Casino Resort Spa in Reno, Nevada is seeking guest service-oriented Host/Cashier team members for full-time, on-site roles in the Manhattan Deli. Responsibilities include greeting and seating guests, handling payments, answering phones, and upselling beverages while maintaining a positive, professional image.

Qualifications include 6 months of cash handling, strong interpersonal skills, and knowledge of POS systems.

Qualifications

• 6 months of cash handling experience or similar.
• Ability to multitask in a fast-paced environment.
• Strong interpersonal communication and guest service skills.
• Excellent attention to detail and math accuracy.
• Knowledge of POS systems and proper cash handling.
• Ability to obtain an Alcohol Awareness Certification.

Responsibilities

• Greet and seat guests upon arrival and manage the seating chart.
• Count and ring in guests accurately and manage the wait list.
• Maintain a clean register and entrance area.
• Assist guests with booth or table selection and rotate stations.
• Answer phones and take reservations, ensuring courteous service.
• Upsell beverages and alcohol to enhance guest satisfaction and revenue.
• Follow all policies and procedures and reflect a professional image.
• Provide help to guests to exceed expectations and notify supervisors of concerns.

Skills

Cash handling

Multitasking

Interpersonal communication

Attention to detail

Phone etiquette

Alcohol awareness

Customer service

Tools

POS systems

Job description

At Atlantis Casino Resort Spa , we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

We are currently accepting applications for talented and guest service-oriented individuals to join our Manhattan Deli team. Host/Cashiers greet and seat guests pleasantly, quickly, and efficiently with a smile. Monitor door/podium at all times to ensure prompt seating of guests. Answer phones and take reservations. Take payments from Guests and ensure proper cash handling techniques. Ability to communicate with Guests and members of management staff. Must conduct oneself in a manner that reflects a positive professional image. Full time varied shift available.

Responsibilities:

• Greet and seat all guests upon their arrival.
• Count and ring in all guests.
• Clean register and entrance area.
• Seat guests meeting their desire for a booth or a table while taking into account proper station rotation.
• Manage wait list, taking into account any reservations.
• Answer phones.
• Decrease expenses through proper handling of product.
• Increase revenue through proper upselling of beer, wine, and alcohol.
• Know, understand and follow all company and departmental policies and procedures.
• Assist guests with all needs while exceeding their expectations.
• Keep supervisor informed of all guest concerns and comments at all times.
• Show willingness to work as part of a team.
• Ensure guest satisfaction with a positive, courteous, and helpful attitude.
• Other duties as assigned my management.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications:

• 6 months of previous cash handling experience.
• Ability to multitask work with the public in a fast-paced environment.
• Good interpersonal communication skills.
• Strong attention to detail.
• Knowledge of POS systems
• Good basic math skills
• Understanding of proper phone etiquette
• Ability to obtain an Alcohol Awareness Certification.

***Must adhere to all grooming standards, no “visible” tattoos/piercings or unnatural hair colors***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.