Mandarin-Speaking Retail Lead: Culinary & Customer Experience

Zwilling; New York (NY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Paid sick time

Career growth opportunities

Job summary

ZWILLING is seeking a Retail Assistant Store Manager to join our Mandarin-speaking leadership team at the Central Valley, NY store. You will help lead daily store operations, drive sales, and coach teammates to deliver exceptional customer service and premium brand experience.

The role requires a culinary passion, Mandarin-English fluency, and 3+ years of retail management, with a flexible schedule and US work authorization.

Qualifications

• Culinary passion and customer focus.
• Fluent in Mandarin and English.
• 3+ years in retail sales management.
• Ability to lead, motivate, and develop a team.
• Strong customer service and communication skills.
• Proficiency in MS Office.
• Flexible schedule including nights, weekends, and holidays.
• Authorized to work in the United States; no sponsorship.

Responsibilities

• Lead daily store operations and sales performance.
• Train and develop store associates to build a strong team.
• Assist recruiting, onboarding, and staff development.
• Manage scheduling, payroll, inventory, merchandising, and administration.
• Deliver exceptional customer service and premium brand experience.
• Execute product demonstrations and local marketing initiatives.
• Monitor compliance, asset protection, and policies.
• Support achievement of sales, profitability, and store goals.

Skills

Mandarin & English fluency

Customer service

Team leadership

Retail management

MS Office

Education

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Assistant Store Manager (Mandarin) Central Valley NY

Full Time Regular Central Valley, NY, US

30+ days ago Requisition ID: 1232

Salary Range: $23.00 To $26.00 Hourly

Retail Assistant Store Manager (Mandarin) – Central Valley, N.Y.

Starting at $23.00 per hour to $26.00 per hour contingent on experience.

Turn Your Passion for Food, Cooking, and Customer Service into a Career with ZWILLING

Do you enjoy cooking, entertaining, and helping others discover products they'll love? Join the ZWILLING team at our Woodbury Common Factory Store and represent some of the most respected brands in the culinary world.

ZWILLING is looking for a Retail Assistant Store Manager to join our retail leadership team. The ideal candidate is a results-driven, self-motivated leader with a strong focus on customer service, team development, and a culinary passion. As the Retail Assistant Store Manager, you will assist the Store Manager in leading daily store operations, driving sales performance, developing team members, and ensuring an exceptional customer experience. If you are motivated to lead by example and contribute to ZWILLING's legacy of quality and innovation, we invite you to join our global brand.

In this role, you can expect to:

• Assist in leading daily retail store operations and sales performance.
• Train, coach, and develop store associates while fostering a positive team environment.
• Support recruiting, hiring, onboarding, and employee development efforts.
• Help manage scheduling, payroll, inventory, merchandising, and store administration.
• Deliver exceptional customer service and ensure premium brand experience.
• Execute product demonstrations, in-store events, and local marketing initiatives.
• Monitor operational compliance, asset protection, and company policies.
• Support achievement of sales, profitability, and store performance goals

Qualifications & Requirements

• A culinary passion!
• Must be fluent in Mandarin and English to effectively assist and communicate with customers.
• Associate or bachelor’s degree preferred with a minimum of 3 years of retail sales management.
• Ability to lead, motivate, and develop a team.
• Strong commitment to customer service.
• Excellent interpersonal, organizational, and communication skills.
• Strong business acumen and problem-solving abilities.
• Professional attitude with flexibility and adaptability.
• Proficiency in Microsoft Office applications.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to stand and/or walk for extended periods.
• Ability to lift 35+ pounds and comfortable using ladders.
• Must be at least 18 years of age.
• Applicants must be legally authorized to work in the United States. Currently, the company is unable to provide employment sponsorship.

We offer a competitive compensation package and comprehensive benefits including:

• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and paid sick time
• Fun and engaging work atmosphere with incentives and contests
• Career growth opportunities within a global organization.

If you are interested in joining a prominent global culinary company and helping deliver exceptional experiences to our customers, we encourage you to apply today. No phone calls or recruiting agencies, please.