Mandarin Speaking EDI Systems Analyst

EDI Staffing, an EDI Specialists Company; New York (NY); Hybrid; USD 100,000 - 120,000; Full time

Job summary

A leading staffing company seeks a System Analyst to enhance IT ERP/TMS services. The role involves engaging stakeholders, driving solutions, and improving operations in a hybrid work environment. Ideal candidates have 3-7 years of experience and excellent problem-solving skills.

Benefits

401(k)

Medical insurance

Vision insurance

Qualifications

• 3-7 years of experience in EDI / API, B2B Integration, PO Management.
• Experience in logistics / supply chain industry.
• Advanced knowledge of programming languages.

Responsibilities

• Engage with stakeholders for system quality and requirements.
• Drive solutions with internal teams and external partners.
• Monitor and maintain service health and incident resolution.

Skills

Problem-solving

Analytical skills

Stakeholder communication

Education

Bachelor's degree or higher in computer science, information technology, or a related field

Tools

EDI mapping software

Communication software

SQL

Java

XML

Job description

5 days ago Be among the first 25 applicants

As a System Analyst, you will be a key contributor to our company's IT ERP/TMS services and peripheral ecosystems, including API/EDI, integration, PO management, etc.

What we're looking for...

• Systems Analyst with 3-7 years of experience in related fields.
• Conversational Mandarin is a plus!

What you will do:

Engage:

• Engage with stakeholders to ensure system quality and solution requirements
• Define and drive voice of customer (VOC) routines to continuously collect service feedback
• Collaborate with internal teams and external trading partners to address EDI or API-related queries/issues
• Communicate service and project statuses with business users and global IT teams
• Drive Business and IT reviews to confirm business development priorities and requirements
• Review business requirements review and technical qualifications to ensure technical feasibility, development timelines and costs

Design & Build:

• Collaborate with product owner(s) and project managers to deliver solutions
• Analyze business requirements, recommend solutions, and build/facilitate solution design & implementation with third-party or internal developers
• Drive the implementation of new enhancements or upgrade of existing systems (EDI systems, PO management system, or ERP customizations)
• Tech Watch to research and recommend enhancements to existing systems and processes to improve efficiency and quality of data

Operate & Improve: Maintain and improve the day-to-day operations for services (API/EDI, PO management, and ERP), including:

• Managing resolution of incidents and escalation to supplier or internal development teams
• Monitor and maintain service health and availability
• Manage enhancements and change requests as part of delivery routine
• Facilitate, diagnose, and/or resolve major incidents and emergency change
• Maintain and improve on knowledge artefacts (user training, service desk training, business requirement and system documentation, policy and procedures, trading partner guides and process flows)
• Ensure compliance and quality of system performance with business requirements

Who you are:

• You are comfortable communicating with stakeholders across different departments and levels; able to communicate with both technical and non- technical stakeholders
• You can navigate complex environments, understand issues, and break tasks into manageable steps independently.
• You have excellent problem-solving and analytical skills to analyze and derive the root cause of issues.
• You are strong in analyzing complex business processes, identifying requirements, understanding data structures, identifying patterns, and proposing appropriate solutions

New York Office: 9 am-6 pm EST (Hybrid)

Work Experience & Education:

• Bachelor's degree or higher in computer science, information technology, or a related field
• 3-7 years of experience in related fields (EDI / API, B2B Integration, PO Management, and IT ERP systems analysis and operations support roles)
• Knowledge and experience in the following domain:
• Experience in logistics / supply chain industry
• Experience in accounting, finance or brokerage (preferred)
• Proficiency in EDI mapping, translation, and communication software
• EDI standards and protocols (X12, EDIFACT, etc.)
• Advanced knowledge of software programming and coding languages (XML, SQL, Java...)
• IT Service Management (ITIL preferred, Agile)
• IT Project Management (PMP, Agile)

Salary Range:

$100,000-$120,000 annually based on education and experience level.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at EDI Staffing, an EDI Specialists Company by 2x

Inferred from the description for this job

401(k)

Medical insurance

Vision insurance

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