Managing Director- Strategic Programs

Network Connex; United States; On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life and disability insurance

Retirement savings options

Competitive union and market benefits

Job summary

National Technologies (NTI), a Network Connex Company, seeks a Managing Director to lead key customer programs and shape a three-year forecast. You will build trusted relationships with customer leadership, set program standards, and align delivery with ownership of the account playbook and governance.

You will partner with market and delivery leaders to drive growth, plans, and readiness while ensuring cross‑functional alignment and profitability across locations.

Qualifications

• 10+ years in data center infrastructure, construction, fiber connectivity, or technology integration.
• Senior customer-facing account or program leadership for multi-year demand.
• Experience establishing repeatable program standards and governance across markets.
• Strong knowledge of data center builds: cabling, racks, fiber, testing, turnover.
• Ability to translate customer specs into practical guidance for delivery teams.
• Strong financial acumen: revenue, backlog, margins, forecasting, invoicing.
• Proven ability to influence cross-functional leaders and drive accountability.
• Executive communication, relationship management, and team development skills.
• Bachelor’s or equivalent; willingness to travel as needed.

Responsibilities

• Serve as the primary strategic contact with assigned key customer and three-year forecast.
• Develop and advance account growth strategy with sales, preconstruction, delivery.
• Maintain rolling two- to three-year program outlook and readiness plans.
• Own customer-specific build standards and governance across markets.
• Develop the customer program playbook including invoicing and reporting standards.
• Monitor standards adoption and escalate gaps through leadership.
• Lead program reviews to align priorities and inform growth opportunities.
• Maintain visibility into program financial performance with finance and markets.
• Lead and develop a focused team of Program Managers and senior Project Managers.

Skills

Data center infrastructure

Senior leadership

Account management

Strategic relationship building

Cross-functional collaboration

Financial acumen

Executive communication

Travel readiness

Education

Bachelor’s degree in business, construction management, engineering, or related discipline

Equivalent relevant experience

Tools

PMP

RCDD

MBA

Program dashboards

Document control

Quality systems

Job description

About NTI

National Technologies (NTI), a Network Connex Company, is a premier turnkey installer of fiber optic and data center infrastructure. Working on our team puts you on the leading edge of innovation in the digital communications space.

If being a part of a tight-knit organization that operates in some of the most advanced technology environments around the world sounds like a dream job, NTI might be the right fit for you! With the perks of a large organization, NTI remains true to its roots as a home-grown company with an open door culture that welcomes new ideas and encourages professional growth. We set you on the right path with careful onboarding and thorough training programs that prepare you for success in your role and beyond.

Managing Director Role

The Managing Director serves as the primary strategic point of contact for an assigned key customer and leads the long-term development of the customer relationship and program. The role builds trusted relationships across the customer’s leadership, construction, engineering, procurement, and planning teams to secure early visibility into its rolling three‑year infrastructure forecast and position the company as a preferred partner in decisions about future markets, scope, and capacity allocation.

Reporting to the Chief Strategy Officer, this leader translates customer demand into a forward‑looking account strategy and a coordinated readiness plan. The Managing Director owns the customer program playbook and governance of customer‑specific build standards, ensuring markets and delivery teams have current, clear requirements and a consistent framework for program standards and consistent expectations across locations.

The Managing Director partners closely with market and delivery leaders, who lead project execution and manage field resources, project budgets, and P&L performance. Together, they align future customer commitments with delivery capabilities and support consistent application of program standards. The Managing Director governs those standards and escalates gaps through delivery leadership and the Chief Strategy Officer, with delivery leaders responsible for corrective actions. Visibility into program financial performance informs account growth, readiness planning, and strategic decisions.

Key Responsibilities

• Serve as the primary strategic customer contact, building trusted relationships that earn access to the customer’s three-year forecast and early involvement in decisions about future markets, scope, and work allocation.
• Develop and advance the account growth strategy with sales, preconstruction, and delivery, aligning customer opportunities and proposed commitments with company capabilities and approval authority.
• Maintain a rolling two- to three-year program outlook and translate anticipated demand into readiness plans with the Emerging Markets Director, market and delivery leaders, and support functions to prepare for expansion and future capacity needs.
• Own customer-specific build standard, ensuring markets and delivery teams receive current, clear requirements and understand changes affecting their work.
• Develop and maintain the customer program playbook, including customer interaction expectations, invoicing and progress reporting standards, launch requirements, and lessons learned.
• Partner with quality and delivery leaders to monitor standards adoption, improve consistency across markets, and apply lessons learned; elevate standards gaps through delivery leadership and the Chief Strategy Officer, with delivery owning corrective actions.
• Lead customer and internal program reviews to align priorities, resolve strategic issues, and keep the Chief Strategy Officer informed of growth opportunities and readiness risks.
• Maintain visibility into program financial performance with finance and market leaders, using those insights to inform growth decisions and address program-level commercial or billing issues.
• Lead and develop a focused team of Program Managers and senior technical Project Managers, as needed, to support markets with program standards, technical coordination, and launch preparation.
• Build effective partnerships with local market and delivery leaders, define clear program team priorities and deliverables, and hold team members accountable for commitments.
• Develop their customer knowledge, technical credibility, and ability to influence across markets, resolving competing priorities through agreed governance and escalation channels.

Qualifications

• 10+ years of relevant experience in data center infrastructure, construction, fiber connectivity, or technology integration, including experience supporting hyperscale customer programs and at least five years in senior customer-facing account or program leadership
• Demonstrated success deepening strategic customer relationships, gaining visibility into multi-year demand, and converting customer insight into growth and readiness plans.
• Experience establishing repeatable customer program standards and governance across multiple markets or sites.
• Strong working knowledge of data center infrastructure builds, including structured cabling, conveyance, racks/cabinets, fiber installation, splicing, testing, and turnover requirements relevant to the assigned program.
• Ability to interpret customer specifications and translate technical, reporting, and commercial requirements into practical guidance for delivery teams.
• Strong financial and commercial acumen, including familiarity with revenue, backlog, margins, forecasting, invoicing requirements, agreements, and change management.
• Proven ability to influence cross-functional leaders, resolve ambiguity, and maintain clear accountability without direct control of project execution.
• Excellent executive communication, relationship management, negotiation, and team development skills.
• Bachelor’s degree in business, construction management, engineering, or a related discipline, or equivalent relevant experience. Ability to travel to customer and market locations as needed.

Preferred Experience

• PMP, RCDD, or comparable credentials; MBA or relevant advanced degree.
• Experience with program dashboards, document control, quality systems, and cross-market knowledge sharing.

Benefits

• NTI provides a comprehensive benefits package including health, dental, vision, life, and disability insurance and retirement savings options.
• For Union employees, pay rates and benefit levels are determined by union classifications which are set by the union.

EEOC Statement

EEOC-Minority/Female/Disability/Veteran

Equal Opportunity Statement

National Technologies (NTI) believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.