Managing Director Operations

Ptoe Global Solutions

United States

Remote

USD 250,000 - 380,000

Full time

3 days ago

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Job summary

PTOE Global Solutions is seeking an experienced Managing Director to lead the company into its next growth phase. This role requires strategic thinking, hands-on leadership, and the ability to transform vision into scalable operations that deliver measurable client value.

You'll oversee a multidisciplinary team, improve processes, and work closely with the Founder and coaching function to align priorities with outcomes.

Qualifications

10+ years in a senior leadership role such as Managing Director, GM, COO, or Head of Operations.
Proven track record of managing teams and leading business functions.
Experience in scaling, restructuring, or improving small to medium-sized businesses.
Strong knowledge of business operations, finance, and organizational growth.
Ownership mindset and strategic thinking with strong execution capabilities.

Responsibilities

Take ownership of the overall management and performance of PTOE Global Solutions (PGS).
Translate the organization's vision and strategic direction into actionable business plans, priorities and measurable objectives.
Establish clear accountability across departments, functions and leadership roles.
Build a culture of ownership, accountability, collaboration and continuous improvement.
Develop an operating model to support a growing portfolio of businesses without proportional management complexity.
Lead a multidisciplinary team, strengthen the management structure and ensure client value delivery.

Skills

Strategic leadership

Operational excellence

People leadership

Financial acumen

Problem solving

Stakeholder management

Job description

PTOE Global Solutions

About PTOE Global Solutions

PTOE Global Solutions (PGS) is a business solutions partner helping entrepreneurs, small businesses, and growing organizations overcome operational challenges, strengthen their businesses, and achieve sustainable growth.

We believe business owners should be able to focus on their vision, customers, and growth opportunities without becoming overwhelmed by the day-to-day complexities of running their organizations.

Through a combination of business coaching, technology, talent management, marketing, digital solutions, and operational support, PGS helps businesses move forward with clarity, confidence, and the right resources.

Our vision is to build lasting relationships with the businesses we serve, becoming a trusted partner in their long-term success.

As we continue to grow, we are looking for an experienced Managing Director who can lead PGS into its next stage of development.

The Role

We are seeking a strategic, commercially minded, and hands-on Managing Director to take ownership of the leadership, performance, and continued development of PGS.

This is not a traditional administrative or operations management position.

We are looking for someone who thinks like a business owner, acts with accountability, and has the leadership capabilities to build an organization that delivers results consistently and independently.

The Managing Director will be responsible for transforming PGS into a highly effective, scalable, and financially sustainable business solutions organization.

You will lead a multidisciplinary team, strengthen our management structure, improve operational efficiency, develop organizational capabilities, and ensure we consistently deliver meaningful value to our clients.

You will work closely with the Founder and business coaching function to translate strategic priorities and client outcomes into organizational capabilities, execution plans, and measurable results.

Your success will be measured not by how busy the organization is, but by the value it creates, the results it delivers, and its ability to operate effectively without constant oversight.

Key Responsibilities

1. Business Leadership & Strategic Execution

Take ownership of the overall management and performance of PGS.
Translate the organization's vision and strategic direction into actionable business plans, priorities, and measurable objectives.
Establish clear accountability across departments, functions, and leadership roles.
Make informed business decisions and proactively resolve challenges.
Identify organizational gaps, inefficiencies, and opportunities for improvement.
Build a culture of ownership, accountability, collaboration, and continuous improvement.
Provide clear, structured reporting on business performance, risks, opportunities, and progress.
Proven experience in problem-solving, decision-making skills and take complete ownership of the entire daily operations.

2. Operational Excellence & Scalability

Develop and continuously improve the systems, processes, and management practices required to operate PGS effectively.
Establish clear workflows, service delivery standards, performance expectations, and accountability mechanisms.
Reduce operational dependency on the Founder by empowering managers and team members to make decisions and deliver results.
Identify opportunities to automate processes, improve productivity, detail-oriented and eliminate unnecessary work.
Ensure internal resources are utilized effectively across multiple clients, projects, and business initiatives.
Build an operating model capable of supporting a growing portfolio of businesses without proportionally increasing management complexity.

3. People Leadership & Organizational Development

Lead, mentor, and develop the management team across key business functions.
Evaluate organizational structure, role clarity, capabilities, and performance.
Ensure the right people are in the right roles, with clear expectations and measurable outcomes.
Work with Talent Management to strengthen recruitment, onboarding, performance management, and talent development.
Establish effective leadership meetings, performance reviews, and communication practices.
Address performance issues proactively and constructively.
Foster a culture where people take initiative, solve problems, and continuously develop their capabilities.

4. Client Solutions & Service Delivery

Ensure PGS consistently delivers high-quality solutions that address real business challenges.
Work collaboratively with business coaches and client-facing leaders to understand client objectives, commitments, and required outcomes.
Ensure projects and services are properly planned, resourced, executed, and measured.
Strengthen service delivery practices to improve client satisfaction, retention, and long-term relationships.
Identify and resolve delivery challenges before they negatively impact clients.
Develop repeatable, scalable service offerings while maintaining the flexibility to meet individual client needs.
Ensure PGS functions as a dependable operating partner for the businesses it supports.

5. Financial & Commercial Performance

Take responsibility for operational financial performance, profitability, and resource efficiency.
Develop and manage operating budgets, forecasts, and financial performance indicators.
Monitor the profitability and sustainability of service offerings and client engagements.
Identify opportunities to improve margins, eliminate waste, and increase productivity.
Collaborate with Growth and Marketing leadership to ensure the organization can support new business opportunities and expansion.
Contribute to pricing, service packaging, capacity planning, and commercial decisions.
Balance investment in growth with financial discipline and responsible stewardship of resources.

6. Systems, Technology & Continuous Improvement

Champion the effective use of technology, automation, AI, and management systems across PGS.
Ensure organizational processes are supported by appropriate tools, reporting, and performance dashboards.
Oversee the adoption and effective use of internal business management platforms.
Encourage innovation and practical problem-solving across teams.
Ensure technology investments improve organizational effectiveness and client value rather than introduce unnecessary complexity.

What We're Looking For

We are looking for a business leader with hands-on experience in strategic thinking with strong execution capabilities.

Preferred candidate profile

Competencies & Qualifications

Proven track record of managing teams and leading business functions.
Strong knowledge of business operations, finance, and organizational growth.
Experience in scaling, restructuring, or improving small to medium-sized businesses.

Experience:

10+ years in a senior leadership role such as Managing Director, GM, COO, or Head of Operations.

Leadership Qualities