Managing Director of Human Resources

Coordinated Care Services, Inc.; City of Geneva (NY); On-site; USD 62,000 - 81,000; Full time

Benefits offered by this job

PTO

401(k) match

Voluntary Medical/Dental/Vision

Life Insurance

9 Holidays and 1 Floating Holiday

EAP

Tuition Assistance

Job summary

Lakeview Health Services in Geneva, NY seeks a senior HR executive to lead Human Resources strategy and operations. This role directs recruitment, compensation, benefits, employee relations, and policy development to foster an empowered, high‑performing culture.

Responsibilities include ensuring compliance with New York state and federal laws, overseeing payroll and benefits administration, and partnering with the Officer Team on strategic workforce initiatives. SHRM‑SCP or SPHR is preferred.

Qualifications

• SHRM-SCP or SPHR preferred.
• Bachelor's degree in human resources or related field.
• Five years' experience in HR leadership; or Associate degree with seven years' experience.

Responsibilities

• Provide strategic leadership for HR practices and initiatives.
• Oversee recruitment, onboarding, compensation, and benefits administration.
• Ensure compliance with NYS and federal employment laws.

Skills

Strategic leadership

Employee relations

Change management

Diversity & inclusion

Communication

Education

Bachelor's degree in HR or related

SHRM-SCP or SPHR preferred

Tools

ADP payroll or similar

HRIS

Job description

Do you have the dedication and enthusiasm to support people in achieving their goals and advancing their lives?

Join our Team!

EMPLOYMENT OPPORTUNITY

Title: Managing Director of Human Resources

Job Requisition No.:1849

Program: Administration, Geneva, NY

Shift Schedule: Monday – Friday 8:00am – 4:30pm

Salary: Salary pay range is min. $62,037 to a max. $80,788 per year based on education & experience

Benefits:

• Lump Sum of Personal Time Off (PTO)
• 401(k) with Agency match
• Voluntary Medical/ Dental/ Vision
• Employer Funded Life Insurance
• 9 Paid Holidays and 1 Floating Holiday
• Employee Assistance Program (EAP)
• Tuition Assistance

Agency Overview:

Lakeview Health Services is a premier partner throughout the Finger Lakes region, providing safe, affordable housing, support, and rehabilitative services to persons with mental illness as well as health care coordination services to individuals with chronic mental and physical health challenges. We are dedicated to helping individuals identify and achieve personally meaningful and measurable life goals, and to realize their full potential. Lakeview seeks to create an environment of learning and development that will lead to an engaged, motivated, and high performing team with a devotion and commitment to client service.

Essential Job Functions Overview:

Provides strategic leadership for the development and implementation of Human Resources practices and initiatives that foster an employee-centered, high-performance culture grounded in empowerment, inclusion, equity, engagement, and accountability. Leads efforts that support employees in achieving their professional goals while advancing the organization’s mission, strategic priorities, and overall success. Assume responsibility for the administration of Human Resources, including recruitment and onboarding, compensation practices, and all aspects of benefit administration. Individual should strive to create a healing environment that respects the perspectives and experiences of the individuals, families, staff, and communities we serve by practicing safe, respectful communication as well as respecting individuals’ boundaries and differences.

Essential Job Functions:

Employee Relations and Performance Management Responsibilities:

• Assure alignment between employees’ skills and competencies and the Organization’s Mission, Vision, and Values as well as its strategic plan.
• Assure diversity, equity and inclusion are principles infused throughout Organizational practices.
• Administer the Evaluation and Performance Improvement Plan program(s) to ensure effectiveness, compliance and equity; coach supervisors when necessary.
• Develop, recommend, and implement employee relations practices that foster positive employer-employee relationships, strengthen trust, and promote high levels of employee engagement, morale, and motivation.
• Provide guidance and strategic support to leadership teams regarding employee recognition, engagement, retention, and workplace culture initiatives.
• Partner with leaders and supervisors on employee performance concerns, including identifying effective coaching and corrective action strategies, and ensuring appropriate documentation, follow‑up, and accountability.
• Monitor and provide guidance regarding the implementation of performance improvement processes for employees who are not meeting established performance expectations, ensuring consistency, fairness, and appropriate documentation.
• Review, guide, and approve management recommendations regarding employee disciplinary actions and employment terminations, ensuring alignment with organizational policies, applicable employment requirements, and established practices.
• Receive, respond to, and investigate employee grievances and complaints, ensuring concerns are addressed promptly, objectively, and confidentially. Consult with legal counsel as appropriate and provide recommendations to leadership regarding resolution and follow‑up.

Compliance, Policy, and Employment Law Responsibilities:

• Develop, review, update, and recommend personnel policies, procedures, and compensation practices that support organizational objectives and ensure compliance with applicable New York State and federal laws and regulations. Consult with legal counsel as appropriate.
• Ensure organizational compliance with applicable employment laws and regulations, including Aff‑irmative Action, Equal Employment Opportunity (EEO) reporting, I‑9 requirements, and other federal and state requirements. Oversee required investigations, documentation, record‑keeping, and representation of the Organization at administrative hearings, as appropriate.
• Identify and proactively address employment‑related compliance risks and practices to minimize the Organization’s legal and financial exposure.
• Provide training and guidance to the Leadership Team and supervisors regarding employment law, workplace practices, regulatory requirements, and other management topics.
• Prepare, review, and approve information, reports, and documentation required for compliance with applicable laws and regulations, ensuring accuracy, timeliness, and consistency.
• Serve as the primary organizational contact with employment law counsel and applicable governmental and regulatory agencies regarding employment‑related matters.

Compensation and Benefits Responsibilities:

• Oversee compensation practices and systems to promote internal equity, external competitiveness, effectiveness, and fiscal sustainability within available organizational resources. Recommend adjustments to the Officer Team for approval.
• Maintain and periodically evaluate Lakeview’s compensation structure through market and salary surveys, analysis of relevant compensation data, and assessment of organizational needs. Recommend adjustments as appropriate.
• Ensure compensation practices are equitable and consistently applied, taking into consideration factors such as education, experience, responsibilities, performance, market conditions, and internal equity. Recommend adjustments to the Officer Team as appropriate.
• In collaboration with the Officer Team, oversee the Organization’s variable compensation practices, including stipends, salary adjustments, and other compensation programs, ensuring consistency with established policies and organizational priorities.
• Monitor compensation and benefits costs and provide recommendations that balance employee recruitment, retention, and recognition with Lakeview’s financial resources, strategic objectives, culture, and compensation philosophy.

Benefits, Leave, and Retirement Plan Responsibilities:

• Monitor and research employee benefits trends, regulatory developments, and market practices to ensure Lakeview’s benefit offerings remain competitive, equitable, financially sustainable, and aligned with organizational objectives.
• In collaboration with the Chief Financial Officer and insurance broker, oversee the annual review and renewal of employee benefit offerings. Evaluate plan performance and costs, recommend benefit changes to the Officer Team, and coordinate implementation and employee communication.
• Lead the development and implementation of benefit orientations and annual open enrollment, ensuring employees receive clear and timely information regarding available benefits and plan changes.
• Oversee the administration of medical, dental, and vision benefits, including COBRA requirements, carrier communications, employee inquiries, and resolution of benefit-related concerns.
• Oversee Lakeview’s workers’ compensation program, ensuring timely response to requests for information, appropriate documentation, and proactive management of claims to minimize organizational impact and risk.
• Serve as the primary liaison with the workers’ compensation safety carrier regarding outstanding claims and claim‑related matters.
• Coordinate and oversee the administration of employee leave programs, including disability, New York State Paid Family Leave, FMLA, workers’ compensation, New York State Sick Leave, and other applicable leave requirements, ensuring consistent administration and regulatory compliance.
• Provide timely employee leave status updates to Payroll and coordinate information necessary to ensure accurate payroll processing.
• Coordinate with Payroll regarding employee garnishments, child support orders, tax liens, and other legally required deductions.
• Oversee the administration of Lakeview’s 401(k) Plan and serve as the Plan Administrator of record with Ascensus. Ensure timely and accurate administration of distributions, loans, employer matching, profit sharing, required testing, and other annual compliance requirements. Monitor regulatory changes and recommend plan amendments as appropriate.
• Oversee and ensure compliance with Lakeview’s Section 125 Plan Document, including required updates and administration in accordance with applicable regulations.

HR Administration, Reporting, and Organizational Leadership Responsibilities:

• Oversee/conduct periodic audits of electronic and paper personnel files to ensure accurate, complete, and compliant employee records in accordance with organizational policies and applicable regulatory requirements.
• Maintain and oversee Human Resources payroll, compensation, and salary structure data and spreadsheets to support accurate reporting, compensation analysis, budgeting, and organizational decision‑making.
• Oversee the employee separation process, including preparation of required notices and documentation and coordination with HR and Payroll to ensure timely discontinuation of benefits, retirement plans, life insurance, long‑term disability, FSA participation, leave accruals, and other applicable programs.
• Ensure timely and accurate completion and filing of required employment reports, including the annual EEO‑1 report and New York State Quarterly Multiple Worksite Reports.
• Respond to Social Security Administration information requests and other employment verification inquiries in accordance with applicable requirements and organizational policies.
• Prepare and analyze periodic Human Resources reports for the Officer Team and management, including the monthly HR report and other reports necessary to monitor progress toward strategic, workforce, and budget objectives.
• Oversee internal and third‑party Human Resources audits and coordinate responses and corrective actions, as necessary.
• Leverage the Human Resources Information System (HRIS) to strengthen record‑keeping, reporting, workforce management, data integrity, and organizational decision‑making.
• Participate in executive, management, and organizational staff meetings, as appropriate, and provide Human Resources expertise and recommendations on organizational priorities and initiatives.
• Maintain current professional and technical knowledge through continuing education, professional publications, professional networks, and participation in relevant professional associations and organizations.
• Assist the Officer Team in the selection, coordination, evaluation, and oversight of external Human Resources, including consultants, employment attorneys, training specialists, insurance brokers and carriers, retirement plan administrators, and other professional service providers.
• Participate in the Human Resource Advisory Group (HRAG) and contribute Human Resources expertise to organizational initiatives and recommendations.
• Routinely review job descriptions to ensure responsibilities, qualifications, and organizational needs are accurately reflected and recommend updates as appropriate.

Education and Experience:

SHRM‑SCP, SPHR, or comparable senior‑level Human Resources certification preferred. Bachelor’s degree in human resource management (or similar) and five years’ experience or an Associate Degree in Human Resource Management (or similar) and seven years of experience.

Knowledge:

Working knowledge of computer programs (Microsoft Word, Excel, PowerPoint, Outlook, etc.) and general clerical knowledge is required. Experience with ADP payroll processing or similar system. Should understand New York State and Federal Labor Laws.

Skills and Abilities:

The ability to manage human resources data with accuracy and focus is a crucial skill. Must be able to manage several tasks simultaneously and with frequent interruptions; ensure proper documentation of records is maintained through consistent follow‑up; meet deadlines while ensuring the accuracy of reports and calculations; to communicate clearly and effectively with a diverse population; recognize and maintain appropriate confidentiality of clients, staff and work materials; demonstrate knowledge and application of EEOC, state and federal laws and guidelines as applicable to the duties of the position; maintain a professional demeanor at all times. Understand, coach, and model evidence‑based practices that align with organizational values.

Any external candidate interested in this employment opportunity, please visit our web site at www.lakeviewhs.org.

Lakeview Health Services, Inc. complies with the legal requirement to take affirmative action and not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, or status as a protected veteran. Further, Lakeview Health Services, Inc. will not discharge or otherwise discriminate against applicants or employees who inquire about, discuss, or disclose their compensation or that of others, subject to certain limitations.