Case Manager – Seneca Clinic

Coordinated Care Services, Inc.; City of Geneva (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

3+ weeks PTO, first year

Sick Time and Extended Illness Bank

9 Paid Holidays and 1 Floating Holiday

401(k) with Agency match

Voluntary Medical/Dental/Vision

Employer Funded Life Insurance

Employee Assistance Program (EAP)

Tuition Assistance

Job summary

Lakeview Health Services in Geneva, NY is seeking a Case Manager Clinic – Seneca Co to provide recovery-based services, advocacy, and coordination of behavioral health support within the County Mental Health Counseling Center.

Under CSS Program Manager oversight, you will coordinate treatment teams, engage high-risk clients, and link to PCPs and local FQHCs while adhering to trauma-informed practice and safeguarding client boundaries and confidentiality.

Qualifications

• Typical qualifications are a high school diploma, or equivalent, with two (2) years of relevant experience or an associate’s degree in human services or related field.
• Valid NYS Driver’s License as driving is an essential function of the position.

Responsibilities

• Coordinate and participate in weekly treatment team meetings
• Provide outreach calls and visits to high-risk clients
• Provide outreach calls and visits to clients not following through on appointments
• Gather collateral information to ensure collaboration and communication amongst team members
• Make calls to collaterals to discuss client concerns and updates
• Assist in coordination of urgent medical assessments and linkages to local FQHCs
• Assist in coordination of transportation
• Ensure timely follow up with PCP
• Conduct home visits to evaluate home environment for safety/self-care
• Link individuals with community resources and benefits (e.g., Medicaid/Medicare)
• Utilize service dollars to assist eligible individuals (SPMI) in gaining access
• May work with adult and children & youth populations
• May transport clients to urgent services as needed
• Proficient with Microsoft Office and electronic health records for documentation
• Communicate effectively with providers and care teams to meet client needs

Skills

Communication skills

Care coordination

Client advocacy

Trauma-informed care

Education

High school diploma

Associate’s degree in human services or related field

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Do you have the dedication and enthusiasm to support people in achieving their goals and advancing their lives?

Join our Team!

EMPLOYMENT OPPORTUNITY

Title: Case Manager Clinic – Seneca Co

Job Requisition No.:1792

Program: Community Support Services, Geneva, NY

Shift Schedule: Monday – Friday 8:00am – 4:00pm

Salary: Salary pay range is min. $17.52 to a max. $22.82 per hr. based on education & experience

Benefits:

3+ weeks of Personal Time Off (PTO), first year of employment
Sick Time and Extended Illness Bank
9 Paid Holidays and 1 Floating Holiday
401(k) with Agency match
Voluntary Medical/ Dental/ Vision
Employer Funded Life Insurance
Employee Assistance Program (EAP)
Tuition Assistance

Agency Overview:

Lakeview Health Services is a premier partner throughout the Finger Lakes region, providing safe, affordable housing, support, and rehabilitative services to persons with mental illness as well as health care coordination services to individuals with chronic mental and physical health challenges. We are dedicated to helping individuals identify and achieve personally meaningful and measurable life goals, and to realize their full potential. Lakeview seeks to create an environment of learning and development that will lead to an engaged, motivated, and high performing team with a devotion and commitment to client service.

Job Summary:

With the general oversight of the CSS Program Manager, works from a trauma informed care perspective to perform a wide range of recovery-based services including but not limited to support, advocacy, linkage, and coordination of services to support engagement with behavioral health providers and collaboration between members of the treatment team. Individual will be located within the County Mental Health Counseling Center and will strive to support a healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve by practicing safe, respectful communication as well as respecting individuals’ boundaries and differences.

Essential Job Functions:

-Coordinate and participate in weekly treatment team meetings
-Provide outreach calls and visits to high-risk clients
-Provide outreach calls and visits to clients not following through on appointments
-Gather collateral information to ensure collaboration and communication amongst team members
-Make calls to collaterals to discuss client concerns and updates
-Assist in coordination of urgent medical assessments for those who are not lined with a primary care physician (PCP)Assist in linkages to local Federally Qualified Health Centers (FQHC)
-Assist in coordination of transportation
-Ensure timely follow up with PCP
-Conduct home visits to evaluate home environment when there are concerns for safety/self-care
-Assist with linkage to benefits to include but not limited to: Medicaid/Medicare
SSI/SSD
-Public Assistance
-Link individuals with community resources, ensure “warm hand off” when making referrals to other services
-Utilize service dollars (when available) to assist eligible individuals (SPMI) in gaining access to or supporting participation in services where there is no other means of support for that access or participation
-May work with both the adult and children & youth populations
-May assist in transporting clients to urgent services as needed.
-Can effectively utilize Microsoft Office applications, navigate the internet, utilize program software and electronic health records for documentation.
-Ability to effectively communicate with providers/care teams to ensure the client’s needs are met.

Education and Experience:

Typical qualifications are a high school diploma, or equivalent, with two (2) years of relevant experience or an associate’s degree in human services or related field. Valid NYS Driver’s License as driving is an essential function of the position.

Knowledge:

Thorough knowledge of community services within service area; general knowledge and understanding of Mental Illnesses, Psychiatric Rehabilitation model and related issues; skills for independent living. Individual should strive to create a healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve by practicing safe, respectful communication as well as respecting individuals’ boundaries and differences.

Skills and Abilities:

Use of contemporary office equipment particularly a computer with word processing, database and report generating software; to communicate effectively with diverse individuals and to record notes as needed; to listen, understand and appreciate the experiences of clients; to establish rapport and meaningful professional relationships; to negotiate, instruct; to manage and resolve conflicts; to provide positive role-modeling; to inspire respect, confidence and trust in clients and co-workers; to respect and maintain appropriate confidentialities; to effectively encourage clients toward greater independence and self-sufficiency; to perceive and describe changes in behavior; to generate and maintain accurate records and reports as required; to seek, accept, and learn from supervisor and peer feedback; to organize time effectively; to plan and implement strategies consistent with client needs and overall organization goals, objectives, and standards; to meet deadlines regularly. Has a basic understanding of the importance of working from a trauma sensitive perspective.

Any external candidate interested in this employment opportunity, please visit our web site atwww.lakeviewhs.org.

Lakeview Health Services, Inc. complies with the legal requirement to take affirmative action and not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, or status as a protected veteran. Further, Lakeview Health Services, Inc. will not discharge or otherwise discriminate against applicants or employees who inquire about, discuss, or disclose their compensation or that of others, subject to certain limitations.