Senior HR Generalist

LAKESHORE EMPLOYMENT INC; Orlando (FL); Hybrid; USD 72,000 - 88,000; Full time

Job summary

Lakeshore Management is seeking an experienced Senior HR Generalist in Orlando to oversee core HR functions across the employee lifecycle. The role partners with management to ensure compliance, culture alignment, and operational excellence in policies and investigations.

Responsibilities include HRIS administration (Paycom), I-9 compliance, and performance coaching for leaders, while maintaining confidentiality and driving strategic HR initiatives.

Qualifications

• Advanced knowledge of federal and state employment laws and HR best practices.
• Experience advising leadership and managing employee relations matters.
• Experience with HRIS systems (Paycom preferred).
• Strong understanding of benefits and payroll processes.

Responsibilities

• Ensure personnel files and employee records are maintained in compliance with federal, state, and company regulations.
• Audit HRIS data integrity, employment status changes, and documentation accuracy.
• Lead I-9 compliance and tracking.
• Administer and ensure compliance with FMLA, ADA, LOA, disability, and related leave programs.
• Interpret and apply employment laws; provide guidance to leadership on compliance implications and risk mitigation.
• Prepare and support EEO-1 reporting, ACA compliance, unemployment claims management, and employment verifications (VOE).
• Support internal and external audits as required.
• Maintain strict confidentiality of sensitive employee information.

Skills

HR compliance

Employee relations

Policy interpretation

Coaching

Data analysis

Confidentiality

Communication

Education

Bachelor's degree

SHRM-CP or PHR Certification

Tools

Paycom

Job description

Job Details: Level: Experienced, Job Location: Colonial Village HR - ORLANDO, FL 32817, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $80,000.00 - $80,000.00 Salary/year, Travel Percentage: Negligible, Job Shift: Day, Job Category: Human Resources, SCOPE:

Under the direction of the Director of Human Resources, the Senior HR Generalist is responsible for executing and supporting core human resources functions across the full employee lifecycle. This role serves as a strategic partner to management and a primary resource for employees, ensuring compliance, operational excellence, and alignment with Lakeshore Management’s policies, culture, and business objectives. Strong focus on laws, policies and employee relations management as well as coaching and mentoring.

The Senior HR Generalist operates with a high level of independence, discretion, and accountability while supporting departmental goals and company-wide HR initiatives and serving as a key advisor to the Director of HR.

ESSENTIAL CORE RESPONSIBILITIES:

HR Compliance & Regulatory Oversight

• Ensure personnel files and employee records are maintained in compliance with federal, state, and company regulations.
• Audit HRIS data integrity, employment status changes, and documentation accuracy.
• Lead I-9 compliance and tracking.
• Administer and ensure compliance with FMLA, ADA, LOA, disability, and related leave programs.
• Interpret and apply employment laws; provide guidance to leadership on compliance implications and risk mitigation.
• Prepare and support EEO-1 reporting, ACA compliance, unemployment claims management, and employment verifications (VOE).
• Support internal and external audits as required.
• Maintain strict confidentiality of sensitive employee information.

Employee Relations & Performance Management

• Serve as primary escalation point for employee relations matters.
• Conduct workplace investigations and recommend appropriate resolutions.
• Partner with managers on performance management, disciplinary actions, and documentation.
• Provide coaching and guidance to leadership regarding employee management, policy interpretation, and corrective actions.
• Respond to employee concerns in a timely, professional, and solution-oriented manner.

Training & Development

• Lead and facilitate training for new and existing supervisors on HRIS functionality, performance management processes, and HR best practices.
• Provide ongoing coaching to leaders on employee relations, documentation standards, and corrective action processes.
• Support leaders in navigating performance conversations, investigations, and policy interpretation.
• Partner with the Director of HR to identify leadership development needs and training opportunities.
• Assist in developing and maintaining training materials, guides, and HR process documentation.

HR Metrics, Reporting & Workforce Insights

• Track and analyze key HR metrics including turnover, headcount, time-to-fill, leave trends, compliance tracking, and performance management activity.
• Generate routine and ad hoc reports to support leadership decision-making.
• Identify trends, gaps, and areas of risk or opportunity; present findings and recommendations to the Director of HR.
• Support compliance reporting requirements through accurate data collection and analysis.

HRIS & Data Management (Paycom)

• Manage and troubleshoot HRIS functionality and system enhancements.
• Lead HRIS audits, surveys, and module implementations as assigned.
• Analyze workforce data to support strategic decision-making.
• Ensure accurate data reporting and compliance tracking.

Process Improvement & Strategic HR Initiatives

• Identify and implement process improvements to enhance HR efficiency and effectiveness.
• Assist in development and updating of HR forms, policies, and procedures.
• Lead or support HR initiatives, projects, and research efforts.
• Promote a culture of compliance, accountability, and continuous improvement.
• Partner with Director as needed.

Organizational Partnership

• Serve as a trusted advisor to managers and employees across the organization.
• Promote company culture and uphold Lakeshore’s ethics, policies, and professional standards.
• Foster collaborative relationships across departments.

Onboarding Support

• Provide support and backup to the HR Specialist in onboarding processes from offer acceptance through employee integration.
• Assist in ensuring completion and accuracy of new hire documentation, I-9 compliance, and HRIS setup as needed.
• Support processing of personnel action forms and employment status changes including promotions, transfers, and terminations.
• Serve as escalation support for complex onboarding or lifecycle matters.
• Assist with offboarding processes and year-end HR recordkeeping requirements as needed.

Recruitment Support

• Partner with leadership and the Recruiting team to support workforce planning initiatives.
• Provide recruitment support including job postings, candidate coordination, background checks, and reference checks as needed.
• Ensure recruitment documentation and processes remain compliant with federal, state, and company standards.
• Assist in enhancing recruitment workflows and candidate experience in collaboration with the Recruiting team.

KNOWLEDGE, SKILLS & ABILITIES

• Advanced knowledge of federal and state employment laws and HR best practices.
• Strong employee relations and investigation skills.
• Demonstrated ability to manage multiple priorities and competing deadlines.
• Strong analytical skills with proficiency in Excel (data analysis and reporting).
• High level of discretion and ability to manage confidential information.
• Strong interpersonal, communication, and conflict resolution skills.
• Ability to work independently while contributing to team objectives.
• Strong Problem Solving skills
• Strong Conflict Management skills.
• Strong Emotional Intelligence
• Strong coaching and mentorship.
• Ability to be flexible and adaptable.

QUALIFICATIONS

• 10+ years of progressive Human Resources experience in handling employee relations and coaching and supporting leaders.
• Equipped with high level of emotional intelligence.
• Adaptable and flexible in fast-paced environment.
• Bachelor’s degree in related field preferred.
• SHRM-CP or PHR Certification required.
• Experience advising leadership and managing employee relations matters.
• Experience with HRIS systems (Paycom preferred).
• Strong understanding of benefits and payroll processes.
• Experience in Training & Development preferred.
• Bilingual (Spanish/English) preferred.

FLSA CLASS:Exempt

REPORTS TO:Director of Human Resources

SUPERVISORY RESPONSIBILITIES:N/A

JOB CATEGORY:Human Resources

POSITION CLASS:Administrative

COMPETENCIES:

• Treats everyone with respect, compassion and kindnessBuilds internal respect and loyalty with customers. Demonstrates concern for customers. Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each other’s ideas. Acts with empathy and focus, while able to resolve problems.
• Demonstrate integrity, transparency and doing things the right wayMakes lemonade out of lemons. This includes following policies, demonstrating financial responsibility with Lakeshore assets, complying with state and federal law, and practicing safety. Conforms to the highest professional standard. Turns challenges into wins.
• Collaboration and team workInvolve key stakeholders in decision making. This includes developing and maintaining positive work relationships. Enhances the level of mutual cooperation. Actively participates in team-oriented objectives and activities. Focuses on team success, over individual.
• Solves problems and is transparent about outcomesChampions new initiatives beyond the scope of the department. Seeks to improve in all aspects of work performance. Creates an environment of continuous improvement and innovation. Encourages people to maintain high standards of quality and thoroughness.
• Serves our employees and residents to improve their livesThis includes maintaining the property that creates curb appeal, a welcoming community environment, supports individual and family activities, creates a sense of neighborhood. At work, continually challenges self to grow and develop to be the best you can be at work.

PHYSICAL REQUIREMENTS:

Frequently required to sit; Occasionally required to talk or hear; Occasionally required to lift up to 10 pounds. While performing the duties of this job, the noise level in the work environment is usually moderate.

COMPENSATION:

Annual Salary$80k+ (Based on Experience)

LOCATION:

Orlando Office, FL (Hybrid)

Lakeshore Management is an equal opportunity employer. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of background investigation including pre-employment drug screening. Lakeshore is a smoke-free and drug-free workplace.

Job ID: 42899

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