Managing Director / General Manager

BENCHMARK; United States; On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Pyramid Global Hospitality is seeking a seasoned Managing Director/General Manager for Sunseeker Resort Charlotte Harbor in Southwest Florida. This role leads all operations, driving luxury guest experiences, financial performance, and strategic growth across F&B, spa, and events.

The ideal candidate has 10+ years in luxury hotels/resorts, strong sales acumen, and a proven ability to cultivate owner relationships while guiding a large, high-performing team.

Qualifications

• Bachelor's degree in Hospitality or Travel & Tourism Management.
• Minimum 10+ years of progressive growth in luxury hotels/resorts.
• Proven strong owner relationships and leadership abilities.

Responsibilities

• Oversee overall operations, strategy, and growth of the resort.
• Strategic leadership and regular communication with ownership group and asset managers.
• Lead a diverse team of department heads, mentoring and developing staff.
• Manage budget, drive revenue, and implement pricing strategies.
• Foster guest-centric culture and deliver first-class experiences.
• Maintain regulatory compliance and uphold health and safety standards.

Education

College degree in Hospitality or Travel & Tourism Management

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

What you will have an opportunity to do:

Looking for the Best of the Best Managing Director/General Manager to guide the amazing team and create the exciting vision of The Sunseeker Resort Charlotte Harbor in Southwest Florida! Pyramid Global Hospitality offers an exceptional leadership opportunity for a seasoned professional. Featuring 785 spacious, luxurious accommodations, more than 60,000 square feet of state-of-the-art meeting and event space, harbor front and rooftop pools, multiple food and beverage outlets, a spa, golf course, water features, and other premium amenities, Sunseeker Resort provides an outstanding platform for a talented Managing Director/General Manager (MDGM) to excel. As leader of Sunseeker Resort, the MDGM will oversee all operations and execute strategic initiatives that strengthen the property’s position as a premier waterfront destination. Key priorities include driving financial performance and revenue growth, cultivating a culture of luxury and sophistication, and building a world-class team aligned with the resort’s service standards. Through visible engagement with guests and the local community, the MDGM will help shape the resort’s identity, elevate its service culture, and distinguish it within the luxury and lifestyle hospitality market. Joining Pyramid Global Hospitality not only aligns professionals with a successful and respected brand but also opens doors to significant career advancement. The commitment to excellence, combined with the expansive portfolio of properties and the global recognition of Pyramid's People-First Culture, positions our leaders for a thriving career with limitless potential for growth and accomplishment in the dynamic hospitality industry.

Responsibilities:

As the Managing Director/General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the resort's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership: Strategic partner with regular and effective communication with ownership group and asset managers. Develop and execute a comprehensive strategic plan to drive the resort’s growth and profitability. Identify market trends, customer preferences, and competitive landscape to make informed business decisions. Set long-term goals and objectives for the resort and work towards achieving them.

Partners with the Community Team Leadership: Assures staff are recruited, selected, trained, counseled, and rewarded to maintain performance standards while "providing service beyond expectations". Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment. Provide guidance, mentoring, and development opportunities to team members. Encourage teamwork and open communication across all departments. Foster a strong support group and networking pipeline for key leadership.

Operations Management: Oversee all operational departments including sales, front office, food & beverage, banquets, housekeeping, spa, and more. Ensure smooth day-to-day operations by implementing efficient processes and procedures. Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management: Create and manage the resort’s budget, allocating resources appropriately to various departments. Monitor financial performance, analyze variances, and implement corrective actions as needed. Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience: Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences. Address guest concerns and feedback promptly, striving for continuous improvement. Implement initiatives to enhance guest satisfaction and loyalty. Drive and deliver a first-class experience and create happiness to every guest.

Facilities Management: Ensure the maintenance and enhancement of the resort’s physical assets, including accommodations, amenities, and common areas. Implement sustainability initiatives to minimize the resort’s environmental impact.

Regulatory Compliance: Stay updated on local and national regulations related to the hospitality industry and ensure the resort’s compliance. Maintain health and safety standards for guests and staff.

What are we looking for?

• Proven leader with a significant track record and tenure in a large (over 600+ room) luxury or lifestyle resort as a General Manager or Managing Director preferably in a upper upscale 4 diamond resort.
• A minimum of 10+ years of progressive growth with good career path trajectory and stability in full-service luxury hotels/resorts showing positive results A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
• Must have strong sales acumen and show a track record of profits in sales, revenues, and all aspects the resort including high-level Food and Beverage.
• Spa, golf, and condo experience preferred.
• Strong owner relationship and presentation skills required.
• Significant experience in the Florida convention, leisure travel, and tourist market is highly preferred.
• Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
• The flexibility to adapt to varying shifts, including weekends and holidays.

Compensation:

- Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.