Managing Director, Complex Claims

AIG; United States; On-site; USD 180,000 - 320,000; Full time

Job summary

AIG is seeking a Managing Director for Complex Claims to lead a nationwide team of Complex Claims Directors. The role focuses on strategic leadership, technical excellence, and superior claim outcomes across auto and general liability claims.

You will drive talent development, governance, and innovation in claims practices, data analytics, and litigation management to elevate performance and customer experience across the organization.

Qualifications

• Leadership experience in complex casualty claims handling and executive-level influence.
• Strong capabilities in litigation management, coverage analysis, and claim strategy.
• Data-driven decision making with a track record of operational improvement and performance metrics.

Responsibilities

• Strategic leadership to align complex casualty claims handling with organizational vision.
• Talent development of Complex Claims Directors and succession planning.
• Technical excellence in casualty claims, coverage, litigation strategy and resolution guidance.
• Quality and performance management through audits, analytics, and best-practice adoption.
• Litigation & vendor management to optimize cost and outcomes with defense counsel and experts.
• Transformation & innovation to leverage technology and automation for claim performance.

Skills

Leadership

Casualty claims

Litigation management

Coverage analysis

Executive presence

Analytics

Change management

Tools

Data analytics tools

Job description

Managing Director, Complex Claims

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

We are seeking an accomplished claims executive to serve as Managing Director, Complex Claims , a key leadership role responsible for driving claim excellence, technical expertise, talent development, and operational performance across a nationwide complex casualty claims organization. This role provides strategic leadership over a team of Complex Claims Directors who adjudicate Auto and General Liability claims and serves as a trusted advisor to senior claims leadership in shaping claim practices, enhancing litigation management strategies, and delivering superior claim outcomes. The successful candidate will be a recognized technical expert, an influential people leader, and a catalyst for organizational improvement and innovation.

Key Responsibilities

Strategic Leadership

Partner with senior claims executives to establish and execute the organization's vision for complex casualty claims handling. Drive consistency, technical excellence, and operational discipline across a geographically dispersed claims organization. Influence enterprise-wide claim strategies, policies, and best practices that improve quality, efficiency, and customer outcomes.

Talent Development & Leadership

Lead, coach, and mentor Complex Claims Directors to achieve exceptional technical and leadership performance. Build a culture of accountability, engagement, and continuous improvement. Identify and develop future leaders through focused succession planning and talent development initiatives. Foster an environment that encourages innovation, collaboration, and professional growth.

Technical Excellence

Serve as a senior subject matter expert on complex casualty claims, coverage analysis, litigation strategy, and claim resolution. Establish and maintain claim handling standards that promote superior customer and business outcomes. Provide guidance on high-severity and complex claims, ensuring appropriate reserving, investigation, negotiation, and resolution strategies.

Quality & Performance Management

Conduct comprehensive audits and reviews to evaluate claim quality, consistency, and adherence to best practices. Leverage data analytics and performance metrics to identify trends, opportunities, and emerging risks. Recommend and implement solutions that improve operational effectiveness and claim outcomes.

Litigation & Vendor Management

Direct litigation management strategies designed to achieve optimal results while controlling expenses. Partner with defense counsel, experts, and vendors to ensure high-quality representation and effective cost management. Drive best practices related to litigation strategy, settlement evaluation, and trial preparation.

Transformation & Innovation

Champion initiatives that leverage technology, analytics, and automation to improve claim performance. Lead organizational change initiatives that enhance efficiency, scalability, and customer experience. Continuously evaluate industry trends and emerging risks to position the organization for future success.

Required Experience

Leadership experience managing complex casualty claims a plus. Deep expertise in casualty claims handling, litigation management, coverage analysis, and claim strategy. Proven ability to manage competing priorities in a fast-paced and evolving environment. Exceptional executive presence and communication skills. Strong organizational, analytical, and decision-making abilities. Ability to influence across functions and organizational levels. Demonstrated success leading through change and driving organizational transformation. Data-driven approach to performance management and operational improvement. Advanced knowledge of insurance policies, coverage interpretation, and casualty claim handling practices. Expertise in evaluating complex exposures, damages, litigation risks, and settlement strategies. Strong understanding of claim operations, performance metrics, regulatory requirements, and industry best practices. Hold state all required adjusting licenses or secure within 180 days.