Head of Complex Claims & Strategy

American International Group; Northern (KY); Hybrid; USD 230,000 - 360,000; Full time

Benefits offered by this job

Total Rewards Program

In-person collaboration

Competitive benefits

Job summary

American International Group, Inc. (AIG) invites applications for a Managing Director, Complex Claims. This executive role leads a nationwide Complex Claims organization, guiding claim excellence, technical expertise, and talent development.

You will shape claims practices, oversee litigation strategy, and ensure superior outcomes across Auto and General Liability claims. The position requires extensive leadership experience in complex casualty claims, expert coverage interpretation, and a

Qualifications

• Leadership experience in complex casualty claims.
• Deep expertise in casualty claims handling, coverage analysis, and litigation management.
• Strong communication, organizational, and decision-making abilities.
• Ability to influence across functions and drive transformation.

Responsibilities

• Provide strategic leadership for complex casualty claims handling nationwide.
• Lead, coach, and mentor Complex Claims Directors; develop future leaders.
• Set claim handling standards, ensure reserving, investigation, negotiation, and resolution.
• Oversee litigation management, vendor relationships, and cost control.
• Drive innovation through technology, analytics, and automation.

Job description

American International Group, Inc. (AIG) invites applications for a Managing Director, Complex Claims. This executive role leads a nationwide Complex Claims organization, guiding claim excellence, technical expertise, and talent development.

You will shape claims practices, oversee litigation strategy, and ensure superior outcomes across Auto and General Liability claims. The position requires extensive leadership experience in complex casualty claims, expert coverage interpretation, and a