Manager, Workplace Services

TD; New York (NY); On-site; USD 72,000 - 118,000; Full time

Job summary

TD is seeking a Manager, Workplace Ambassador Services in New York to lead the Workplace Ambassador Program across a portfolio, ensuring outstanding workplace experiences and operational excellence. You will manage a small team, set standards, and partner with leaders to align services with business goals.

Ideal candidates bring 5+ years in workplace services or related fields, strong leadership, and excellent stakeholder communications.

Qualifications

• Undergraduate degree is required.
• 5+ years in workplace services, hospitality, operations, facilities management, customer experience, or related discipline.
• Strong leadership and people management experience is preferred.

Responsibilities

• Lead a team of Workplace Ambassadors and ensure consistent service delivery.
• Establish service standards, workforce strategies, and governance practices.
• Collaborate with business leaders to meet evolving workplace needs and objectives.

Skills

Workplace services

Facilities management

Customer experience

People leadership

Multi-site operations

Stakeholder management

Executive communication

Organizational change

Analytical thinking

Education

Undergraduate degree

5-7 years related experience

Tools

Microsoft Office Suite

Job description

Work Location

New York, New York, United States of America

Work Location

New York, New York, United States of America

Hours

40

Pay Details

$72,280 - $117,520 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business

Business Management, Strategy & Support

Job Description

Department overview

Our Enterprise Real Estate team helps build our business from the ground up in all the communities we serve. In this dynamic space, the team designs, develops, and manages our corporate real estate portfolio while creating exceptional workplace experiences that enable colleagues to connect, collaborate, and perform at their best.

The Workplace Ambassador Program is a key component of the workplace experience strategy, delivering hospitality-focused services, operational support, colleague engagement, and workplace readiness across TD's corporate portfolio. Workplace Ambassadors serve as the local face of Enterprise Real Estate, helping create welcoming, seamless, and engaging workplace environments.

Job Overview

The Manager, Workplace Ambassador Services is responsible for the strategic leadership, operational management, and continuous evolution of the Workplace Ambassador Program across an assigned portfolio of locations. This role leads a team of Workplace Ambassadors, ensuring consistent service delivery, operational excellence, colleague satisfaction, and alignment to Enterprise Real Estate objectives.

As the program owner, the Manager establishes service standards, workforce strategies, operational processes, and governance practices that support a best-in-class workplace experience. The role partners closely with business leaders and cross-functional stakeholders to ensure workplace services continue to meet evolving colleague and business needs.

Depth & Scope

• Manages a small team of Business Management Analysts, providing general research, evaluation, operational, reporting and/or analytical support to the broader business management mandate or focused on one of the business management functional specializations
• Sound knowledge and understanding of businesses / technology, and organizational practices/ disciplines
• Sound knowledge of external competition, industry and/or market trends in relation to own function / business
• Focuses on short to medium -term issues (e.g. monthly-quarterly)

Education & Experience

• Undergraduate degree
• 5-7 years related experience

Preferred Skills

• Undergraduate degree or equivalent experience in Business, Hospitality, Facilities Management, Workplace Services, Operations, or a related field.
• 5+ years of experience in workplace services, hospitality, operations, facilities management, customer experience, or a related discipline.
• 3+ years of progressive people leadership experience managing large teams and/or leaders.
• Proven ability to lead multi-site service operations in a complex corporate environment.
• Strong stakeholder management and executive communication skills.
• Demonstrated success leading organizational change and operational transformation initiatives.
• Excellent analytical, strategic thinking, and problem-solving capabilities.
• Advanced proficiency with Microsoft Office Suite and workplace technology platforms.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Never
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Never
• Bending – Never
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Never
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered "essential functions" for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [e-mail]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.