Manager, Workplace Services

TD; Mount Laurel Township (NJ); On-site; USD 47,000 - 68,000; Full time

Job summary

TD is seeking a Workplace Ambassador Program leader within Enterprise Real Estate in New York. The role will lead Workplace Ambassadors across the US, providing guidance, support, and leadership to deliver hospitality-focused services and a seamless workplace experience.

Candidates should have an undergraduate degree and 5–7 years in workplace services, hospitality, or facilities operations, plus 2+ years of people leadership and strong communication.

Qualifications

• Undergraduate degree is required.
• 5–7 years related experience in workplace services, hospitality, facilities operations, or a related field.

Responsibilities

• Lead Workplace Ambassadors across the US within Enterprise Real Estate.
• Provide guidance, support, and leadership to frontline teams.
• Coordinate hospitality-focused services and workplace readiness initiatives across the portfolio.

Skills

Leadership

Communication

Stakeholder management

Project coordination

Coaching

Education

Undergraduate degree

Tools

Microsoft Office

Job description

Work Location

New York, New York, United States of America

Hours

40

Pay Details

$22.50 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Business Management, Strategy & Support

Job Description

Department overview

Our Enterprise Real Estate team helps build our business from the ground up in all the communities we serve. In this dynamic space, the team designs, develops, and manages our corporate real estate portfolio while creating exceptional workplace experiences that enable colleagues to connect, collaborate, and perform at their best. The Workplace Ambassador Program is a key component of the workplace experience strategy, delivering hospitality-focused services, operational support, colleague engagement, and workplace readiness across TD’s corporate portfolio. Workplace Ambassadors serve as the local face of Enterprise Real Estate, helping create welcoming, seamless, and engaging workplace environments. This role will lead Workplace Ambassadors across the US, providing guidance, support, and leadership.

Depth & Scope

• Manages a small team of Business Management Analysts, providing general research, evaluation, operational, reporting and/or analytical support to the broader business management mandate or focused on one of the business management functional specializations
• Sound knowledge and understanding of businesses / technology, and organizational practices/ disciplines
• Sound knowledge of external competition, industry and/or market trends in relation to own function / business
• Focuses on short to medium -term issues (e.g. monthly-quarterly)

Education & Experience

• Undergraduate degree
• 5-7 years related experience

Preferred skills

• Post-secondary education in Business, Hospitality, Workplace Services, Facilities Management, Operations, or a related discipline, or equivalent experience.
• 5+ years of experience in workplace services, hospitality, facilities operations, customer experience, retail operations, or a related field.
• 2+ years of people leadership experience with demonstrated success leading front-line or service-oriented teams.
• Strong coaching, performance management, and employee development capabilities.
• Proven ability to manage multiple priorities within a fast-paced, highly visible environment.
• Strong relationship management and stakeholder engagement skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Experience leading operational improvements and driving service excellence initiatives.
• Proficiency with Microsoft Office applications and workplace technology platforms.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Never
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Never
• Bending – Never
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Never
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered “essential functions” for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [e-mail]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.