Manager, Workplace Facilities

JLL; New York (NY); On-site; USD 108,000 - 157,000; Full time

Job summary

An established industry player is seeking a Manager for Workplace Facilities to oversee regional facilities management. This role requires exceptional people management and client relationship skills, along with the ability to handle budgets and vendor management effectively. The successful candidate will ensure operational excellence while maintaining high standards of service and communication. Join a forward-thinking firm known for its commitment to sustainability and corporate responsibility, where your contributions will help shape the future of real estate for a better world.

Benefits

401(k) plan with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Compensated for Holidays Worked

Qualifications

• 5+ years of experience in facilities or property management required.
• Excellent communication and organizational skills are a must.
• Understanding of commercial leases and routine accounting methods.

Responsibilities

• Manage day-to-day client activities for assigned properties.
• Develop and manage annual operating and capital expense budgets.
• Coordinate operational aspects to protect and improve asset value.

Skills

People Management

Client Relationship Management

Budget Management

Vendor Management

Communication Skills

Organizational Skills

Education

Bachelor's Degree or Equivalent

Tools

Excel

Word

Computerized Maintenance Management System (CMMS)

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

Manager, Workplace Facilities will be responsible for managing facilities within a designated regional portfolio. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions; must understand the complex client and customer relationships and develop open, effective, and consistent communication with client and customer representatives.

Qualified candidates will have overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, material, equipment and supplies purchases, and occupancy services administration and helpdesk. Some travel will also be required to specified sites.

Responsibilities

This position is responsible for managing the day-to-day client activities for the assigned properties/facilities, including but not limited to:

• Create and maintain superior client service practices,
• Develop and manage annual operating and capital expense budgets
• Manage a staff of diverse skilled tradesmen and professionals.
• Coordinate the operational aspects of the property in a manner, which protects, maintains, and improves the value of the client’s assets
• Ensure all site management and operations practices follow company and client standards
• Perform monthly reporting, forecasting, and asset management on all sites
• Implement preventive, ongoing, and anticipated maintenance/repair programs
• Develop multi-year capital improvement project plans and manage the process to complete the capital projects
• Manage third-party vendor contracted services as required, including periodic bidding and insurance updates
• Monitor performance per scopes of work and contractual agreements

Necessary Qualifications:

• Superior people management skills
• Superior client relationship management skills
• Ability to plan and manage within budget and time constraints
• Experience with managing multiple vendors and small capital projects
• Proficiency with Excel; Word and experience with Computerized Maintenance Management System (CMMS) highly desired
• Excellent communication and organizational skills
• Understanding commercial leases, routine accounting methods, and trade union protocols
• Ability to work without direct supervision

Preferred Qualifications

• Bachelor's degree or equivalent education and experience
• 5+ years of experience in facilities or property management, required
• Professional license or certification such as Certified Facilities Manager (CFM) or Certified Property Manager (CPM) is a plus

Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Compensated for Holidays Worked
• Salary for this role ranges between $108k-157k, dependent upon the candidate's skills and experience

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Estimated total compensation for this position: 108,500.00 – 157,300.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location: On-site – New York, NY

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!