Manager, Workplace Experience

SupportFinity™; New York (NY); On-site; USD 123,000 - 167,000; Full time

Job summary

An established industry player is seeking a Manager of Workplace Experience to oversee operations across their North American offices. This pivotal role focuses on creating a safe and inclusive environment, enhancing team engagement, and implementing innovative workplace strategies. You will lead initiatives that boost productivity and strengthen company culture while ensuring a positive experience for all employees. If you are passionate about workplace design and employee satisfaction, this is an exciting opportunity to make a meaningful impact in a dynamic organization.

Benefits

Medical, dental and vision insurance

Generous paid time off policy

Short-term and long-term disability

Access to mental health services

401k and tuition reimbursement

Employee Stock Purchase Plan

Fertility and adoption support

Paid parental leave

Child care and family care discounts

Commuter benefits

Qualifications

• 6+ years of experience in workplace experience management or equivalent.
• Strong interpersonal skills and proven team leadership capabilities.

Responsibilities

• Manage day-to-day operations in North American offices.
• Develop strategies for remote team member engagement.
• Plan and execute team-building events to enhance culture.

Skills

Leadership

Communication Skills

Project Management

Problem-Solving

Team Engagement

Education

Bachelor’s Degree

15 years of experience in Workplace Experience management

Tools

Budgeting Software

Event Management Tools

Job description

ABOUT THE ROLE:

The Manager, Workplace Experience will be responsible for the day-to-day operations in our North American portfolio of offices. The position is a critical component in bringing a proactive, strategic approach to the workplace, supporting Peloton's goals of creating a safe, inclusive, and efficient work environment. The Manager, Workplace Experience will be an essential member of the workplace experience team, curating an inclusive workplace environment that enhances well-being, boosts productivity, and strengthens company culture. This role will ensure that our workplace environment is not only functional but also inspiring, making a positive impact on everyone who interacts with our spaces.

YOUR DAILY IMPACT AT PELOTON

Additionally, the Manager, Workplace Experience will serve as the category lead in the following areas:

Front of House Programs:

• Enhance front-of-house experiences for team members and visitors.
• Develop processes for reception and visitor engagement.
• Train staff to maintain high service standards.
• Design and implement programs and initiatives that make the workplace more appealing and encourage employees to come to work, such as wellness programs, social events, and learning opportunities.
• Develop and monitor key performance indicators (KPIs) to measure the efficiency of workplace experience initiatives.

Remote Team Member Strategy:

• Develop and implement strategies to engage remote team members.
• Collaborate with teams to address remote work needs.
• Evaluate remote policies for alignment with organizational goals.

Workplace Experience Events:

• Plan and execute team-building events to enhance company culture.
• Manage budgets and logistics for successful event execution.
• Collect feedback to improve future events.
• Collaborate with HR, IT, and other departments to create a holistic approach to workplace experience.
• Provide direction and leadership to a Workplace Experience team.
• Lead and develop a team of Workplace Experience professionals to reach key performance indicators.
• Stay informed about industry trends and innovations in workplace design and employee experience.

Food & Beverage Programs:

• Design and oversee food and beverage offerings for team members.
• Manage vendor relationships and contracts related to facility services.
• Create an inclusive workplace experience by handling dietary need requests.

Workplace Experience Communications:

• Establish and maintain clear communication channels for team members to provide feedback, report issues, and suggest improvements.
• Analyze patterns in workplace experience issues and employee feedback to proactively identify and address potential problems before they escalate.
• Assist in new team member onboarding programs.
• Collaborate with HR to develop retention strategies that leverage workplace experience as a key factor in employee satisfaction and loyalty.
• Travel may be necessary based on business need.

YOU BRING TO PELOTON:

• Bachelor’s Degree plus a minimum of 6 years of related experience. Degree may be substituted by 15 years of experience in corporate Workplace Experience management.
• Proven ability to lead teams and collaborate with other leaders and functions, driving fast-paced initiatives by building trust, problem-solving and delivering timely solutions.
• Strong interpersonal and communication skills with a focus on leading team engagement and guest experience.
• Demonstrated success in managing complex tasks, prioritizing competing initiatives, and delivering results.
• Expertise in project management, budgeting, and logistics to ensure seamless execution of workplace events and programs.
• Experience with developing and implementing front-of-house processes and engaging remote team members in alignment with organizational goals.
• Experience designing food and beverage programs that cater to diverse dietary needs and partner with vendors for sustainable options.
• Skilled in onboarding new team members and providing leadership to small teams.
• Enthusiastic, solution-oriented team player who thrives under pressure while maintaining a positive attitude.
• Willing to travel as needed to support business needs.

COMPENSATION AND BENEFITS:

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

Base Salary Range $123,600 — $166,860 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world-class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law.