Manager, Workforce Planning - Tactical Advisor Team

Fairygodboss; El Paso (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Best-in-class benefits

Paid time off for volunteering

Career progression opportunities

Job summary

Fairygodboss is seeking a Manager, Workforce Optimization for El Paso, TX. This role involves leading the Tactical Workforce Advisor Team to ensure effective scheduling and resource management. You will develop strategies to improve operational efficiency and partner with key stakeholders to meet service goals.

The ideal candidate will have at least 2 years of leadership experience, strong communication skills, and proficiency in MS Office.

This position offers a collaborative work environment and numerous opportunities for professional growth.

Qualifications

• At least 2 years of people leadership experience.
• At least 3 years of experience in workforce planning or related industry.
• Excellent verbal and written communication and conflict resolution skills.

Responsibilities

• Lead daily activities of the team to meet deadlines.
• Enhance understanding of Business Unit strategic goals.
• Serve as acting backup to the Director.

Skills

Collaboration

Organizational skills

Time management

Customer service

Problem-solving

Tools

MS Office

Job description

Overview

ADP is hiring a Manager, Workforce Optimization – Tactical Workforce Advisor Team for El Paso, TX. The Manager, Workforce Optimization role will lead the Tactical Workforce Advisor Team with oversight of scheduling, real‑time management, and reporting functions, ensuring resources are available at the right time to meet service goals and deliver an exceptional client experience. The role also develops strategies, uses appropriate tools and resources to analyze data and recommend improvements in operational efficiency, and partners with key business stakeholders to understand needs and execute resourcing plans to meet service levels and optimize performance.

Responsibilities

• Lead daily activities of the team to ensure all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals.
• Enhance understanding and implementation of Business Unit strategic goals and oversee use of standard process workflows by the team.
• Function as a consultant and business partner to other groups within ADP.
• Identify development needs across the team and coordinate additional training with the Director as needed.
• Track productivity and performance standards to ensure established levels are achieved, especially during critical activity periods.
• Serve as acting backup to the Director, providing leadership, guidance and direction to team members in the director’s absence.
• Manage escalated issues and provide direction.
• Collaborate with peers to establish best practices.
• Analyze team statistics and prepare reports for the Director.
• Evaluate associates on performance and complete annual performance appraisals.
• Work in collaboration with associates to establish Individual Development Plans.
• Develop and administer corrective action and performance improvement plans.
• Partner with Human Resources on hire/fire authority.
• May have budgetary responsibility.
• May have oversight of Workforce Management, including scheduling and succession planning.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units.

Qualifications

• At least 2 years of people leadership experience.
• At least 3 years of experience in workforce planning or related industry.
• Excellent collaboration, organizational, time management, customer service and problem‑solving skills.
• Ability to work accurately and meet deadlines with frequent interruptions.
• Knowledge of MS Office applications.
• Excellent verbal and written communication, interpersonal, coaching/feedback, and conflict resolution skills.
• Ability to multi‑task and manage multiple priorities.
• Effective interpersonal and conflict resolution skills.
• Ability to resolve potentially volatile client escalations.
• Works with associates and managers across functions and levels to achieve best outcomes.
• Provides positive and developmental feedback to associates.
• Creates learning opportunities for the team to continually improve performance.
• Results orientation and accountability; delivers on service level, productivity, and quality objectives.
• Pursues and follows up on escalations until satisfactorily resolved.
• Works under time constraints and independently.
• Uses judgment to determine best way to resolve escalated issues.
• Makes decisions regarding further escalation.
• Other acceptable experience includes military experience.

Preferred Qualifications

• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing.
• Excellent collaboration, organizational, time management, customer service and problem‑solving skills with ability to meet deadlines amid interruptions.
• Works and thrives in a team environment focused on achieving results.
• Maintains cooperative relationships at all management levels.
• Assesses team members’ performance and provides motivational support.
• Works both independently and as part of a team.
• Recognizes basic procedural issues and escalates appropriately.
• Demonstrates learning agility and critical thinking skills, applying concepts in new situations.
• Proficient in latest web technologies and working knowledge of various operating systems.
• In‑depth knowledge of ADP HR, payroll and benefits policies and procedures.
• Prior leadership training.

Benefits

• Be yourself in a culture that values equity, inclusion and belonging.
• Belong by joining one of our Business Resource Groups to connect globally.
• Grow your career in an agile, dynamic environment with many progression opportunities.
• Continuously learn through training, development and mentorship.
• Best‑in‑class benefits start on Day1 for health, safety and well‑being.
• Focus on mental health and well‑being.
• Join a company committed to giving back and generating positive community impact.
• Earn company‑paid time off for volunteering.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Learn more about ADP's culture and our full set of values at https://jobs.adp.com/life-at-adp/.