Manager, Workforce Planning
Walmart Inc.
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Benefits offered by this job
Job summary
Walmart Inc. in Bentonville, AR is seeking a Manager, Workforce Management to lead the end-to-end WM function for Marketplace Operations, guiding forecasting, scheduling, intraday execution and vendor performance.
You will build governance, drive continuous improvement, and coach Schedulers and Real-Time Analysts while partnering with Operations, Finance, Product, Analytics, HR and BPO teams to deliver strong service levels and efficiency.
Qualifications
- Bachelor's degree required; 8+ years in workforce management or contact center ops.
- 3+ years of people leadership experience.
- Experience with workforce optimization and vendor management is preferred.
Responsibilities
- Lead end-to-end Workforce Management across assigned business areas.
- Own forecast intake through scheduling, intraday management, and reporting.
- Establish governance and best practices for Workforce Management.
- Lead schedule creation, optimization, publication, and changes.
- Balance staffing needs with employee experience and business goals.
- Manage intraday operations to meet service levels and occupancy targets.
- Monitor KPIs and drive corrective actions for efficiency.
- Partner with Operations, Finance, Product, Analytics, HR, and BPO teams.
Skills
Education
Tools
Job description
1601 Se 10th St
Bentonville, AR 72716-0000
R-2598356
$80,000 - $155,000/yr
Regular/ Permanent
Location: Bentonville, AR (onsite)
Position Summary...
Location: Bentonville, AR (onsite)
The Manager, Workforce Management is responsible for leading the end-to-end Workforce Management function for assigned Marketplace Operations business areas. This role oversees workforce planning execution, scheduling, real-time operations, staffing optimization, vendor performance, and operational governance while partnering across Operations, Forecasting, Finance, Product, Analytics, and BPO teams. The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders.
- Lead the end-to-end Workforce Management function across assigned business areas.
- Own workforce execution from forecast intake through scheduling, intraday management, and reporting.
- Establish Workforce Management governance and best practices.
- Lead schedule creation, optimization, publication, and schedule change management.
- Optimize staffing while balancing business requirements and employee experience.
- Lead intraday workforce execution to achieve service levels.
- Manage schedule adherence, occupancy, staffing risks, overtime, VTO, and contingency plans.
- Monitor workforce KPIs and drive corrective actions.
- Conduct workforce reviews to improve efficiency and operational performance.
- Partner with Operations, Forecasting, Finance, Product, Analytics, HR, Engineering, and BPO partners to execute workforce strategies.
- Oversee Workforce Management execution across outsourced operations.
- Ensure vendor staffing and scheduling align with business expectations.
- Drive automation, process improvements, and Workforce Management system enhancements.
- Standardize Workforce Management processes and documentation.
- Lead, coach, and develop Schedulers and Real-Time Analysts.
- Establish performance expectations and support career development.
- Bachelor's degree in Business, Operations, Supply Chain, Engineering, or a related field.
- 8+ years of Workforce Management, Scheduling, Real-Time Management, or Contact Center Operations experience.
- 3+ years of people leadership experience.
- Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys.
- Advanced Microsoft Excel skills and strong analytical abilities.
- Retail, eCommerce, Marketplace, or omnichannel operations experience.
- Experience managing BPO workforce operations.
- Experience with SQL, Tableau, or Power BI.
- Knowledge of Erlang, scheduling optimization, and intraday management.
- Service Level Achievement
- Schedule Efficiency
- Schedule Adherence
- Occupancy
- Staffing Variance
- Overtime & VTO Optimization
- Productivity
- Workforce Utilization
- Stakeholder Satisfaction
- Workforce Management
- Scheduling
- Intraday Operations
- Operational Excellence
- Leadership
- Continuous Improvement
- Data-Driven Decision Making
- Cross-Functional Collaboration
This role translates workforce strategies into operational execution, ensuring Marketplace Operations consistently delivers strong service levels, operational efficiency, and an excellent customer and seller experience. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years’ experience in data management, business analytics, statistics, or related area OR 4 years’ experience in data analysis, statistics, computer science, or related area.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field, Project Management Certification, Six Sigma certification
1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Discount Card
Get 10% off
Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
Medical, dental, vision, and wellness programs for you and your family
Access mental health resources and assistance programs for life’s challenges
Training, leadership programs, and clear paths to advance.
Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work‑life balance isn’t just a goal—it’s a reality.
Beyond the campus, Bentonville offers a dynamic lifestyle with world‑class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small‑town charm and big‑city amenities.
Join us at Walmart and grow your career alongside a community that feels like home.
This isn’t just a workplace—it’s a destination for leaders eager to make a difference.
Senior Specialist, Workforce Planning
Bentonville, AR 72716-0000
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Director, Workforce Planning
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