Manager, Workday HCM (Post Production Support)

CrossVue; United States; On-site; USD 105,000 - 195,000; Full time

Job summary

A growing consulting firm seeks a Manager for its Workday HCM Post Production Support team. The role involves leading a team, enhancing client relationships, and driving continuous improvement in operational support. With competitive compensation and ample opportunities for growth, this position is perfect for committed individuals passionate about Workday HCM.

Benefits

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

401(k) Retirement Plan

Employee Assistance Program (EAP)

Qualifications

• 5+ years of experience with Workday HCM support.
• Deep expertise in Workday HCM functional areas.
• Strong leadership skills for team management.

Responsibilities

• Lead and develop a team of Workday support specialists.
• Drive success in operational support for Workday HCM clients.
• Manage multiple client support engagements.

Skills

Leadership

Client Relationship Management

Troubleshooting

Education

Current Workday HCM certifications

Previous consulting experience with Workday

Job description

Manager, Workday HCM (Post Production Support)

Join to apply for the Manager, Workday HCM (Post Production Support) role at CrossVue

Manager, Workday HCM (Post Production Support)

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Join to apply for the Manager, Workday HCM (Post Production Support) role at CrossVue

Imagine advising renowned clients across the country and implementing one of the world’s most innovative and leading cloud technologies. At CrossVue, that’s exactly what you’ll do – you’ll take part in a quickly growing Workday practice.

As a Workday Services Partner, we offer full-suite services and provide our consultants with hands-on training and certification in Workday. We believe that happy employees deliver better results, so we strive to provide our employees with a meaningful work-life balance and invest in their professional development.

By joining CrossVue you’ll be making a direct impact on our growing Workday practice, regularly taking part in:

• Advising key stakeholders through selection, transformation, implementation, and configuration of Workday. Our consultants are hands-on involved in full-scale implementation, project management, change management, requirements and design, process improvement, testing, integration enablement support, overseeing supplier enablement, and best practices
• Contributing beyond client delivery, including, but not limited to recruiting, coaching, marketing, business development, practice development, operational improvement, and beyond
• Implementing performance improvement and cost-reduction initiatives
  
  

Why Join the VueCrew?

• We offer competitive compensation packages that align with industry standards, ensuring that talented employees are fairly rewarded for their contributions
• We provide abundant opportunities for career development and growth, such as training programs, mentorship initiatives, and clear pathways for advancement
• We aim to cultivate a positive work environment that values collaboration, diversity, and open communication
• We promote work-life balance by offering flexible arrangements and encouraging our team to prioritize their well-being
• We offer continuous learning and skill development opportunities to keep employees engaged and equipped with the latest industry knowledge
• We have a strong leadership team that supports and empowers employees. Our leadership team strives to have transparent communication about organizational goals and decisions
  
  

Are you a Workday HCM expert ready to provide exceptional post-production support, drive continuous improvement and effectively manage a team of Workday HCM professionals? At CrossVue, we're not just another Workday partner – we're a specialized team of Workday enthusiasts dedicated to delivering exceptional results for our clients. As a boutique Workday Consulting firm, we offer our Workday HCM Post-Production Support Team the unique opportunity to work closely with a diverse range of clients, from Fortune 500 companies to innovative start-ups, all while enjoying the benefits of a close-knit, agile team!

As a Workday HCM Post-Production Support Manager, you'll have the opportunity to:

Management Responsibilities

• Lead, coach, and develop a team of Workday support specialists, including hiring, onboarding, and retention strategies
• Set performance goals, conduct regular evaluations, and provide constructive feedback to team members
• Implement effective workload distribution and resource allocation across multiple client engagements
• Foster a culture of collaboration, continuous improvement, and customer service excellence within the team
• Establish clear communication channels and escalation procedures within your team and across departments
• Create and maintain comprehensive documentation of team processes, best practices, and knowledge resources
• Identify skill gaps within the team and develop targeted training plans to address them
• Mediate conflicts and address performance issues promptly and effectively
• Implement reward and recognition programs to motivate and retain top talent
• Facilitate regular team meetings, knowledge-sharing sessions, and professional development activities
• Advocate for team needs and accomplishments to senior leadership
  
  

Client and Technical Responsibilities

• Drive success in operational support and enhancement projects for live Workday HCM clients
• Cultivate and maintain strong client relationships, consistently exceeding expectations through expert troubleshooting and support
• Resolve complex issues across multiple Workday HCM areas, serving as a go-to subject matter expert for both team members and clients
• Lead client sessions to analyze and scope post-production challenges, translating needs into effective solutions
• Implement Workday best practices and optimizations, ensuring high-quality support that drives ongoing value for our clients
• Orchestrate system health checks, performance tuning, and continuous improvements for HCM modules
• Innovate and adapt to evolving client needs, leveraging your deep Workday HCM expertise to propose creative solutions for ongoing support
  
  

Strategic Leadership

• Develop comprehensive service delivery strategies that align with both client needs and company objectives
• Analyze market trends and Workday product roadmaps to anticipate client needs and develop proactive solution offerings
• Create innovative service offerings that differentiate our company in the competitive Workday partner landscape
• Establish key performance indicators (KPIs) to measure team effectiveness and client satisfaction
• Leverage client feedback to continuously refine and improve service delivery models
• Participate in strategic planning sessions to shape the future direction of our Workday practice
  
  

We're looking for someone with:

• 5+ years of experience supporting live Workday HCM clients, demonstrating a strong understanding of post-production challenges and solutions
• Deep expertise in multiple Workday HCM functional areas, with a focus on troubleshooting and optimization
• Current Workday HCM certifications required; additional certifications/experience in Recruiting and Learning modules preferred
• Previous consulting experience with a Workday deployment partner in a post-production support role (preferred)
• Strong leadership skills with the ability to foster an environment of collaboration, innovation, and excellence
• Previous experience coaching, mentoring or managing required
• Proven track record of managing multiple client support engagements simultaneously
• Exceptional ability to build and nurture strong client relationships across various organizational levels
• Excellent verbal and written communication skills, with the ability to explain complex financial concepts clearly to end-users
• Passion for knowledge sharing and mentoring, contributing to team growth and client satisfaction
• Agility in learning and adapting to new Workday features and updates through both instruction and self-directed learning
• Strong attention to detail balanced with strategic, big-picture thinking for ongoing system improvements
• A blend of creativity, confidence, flexibility, and a great sense of humor to thrive in our dynamic support environment
• Eligibility to work within the United States without sponsorship now or in the future
  
  

Pay Transparency: The salary range for this position is $105,000 - $195,000 per year. The salary range reflects the target pay range for this role. However, individual compensation will be determined based on several factors when extending an offer of employment, which include, but are not limited to work experience, qualifications, skills and location. Compensation ranges may be modified in the future, at the sole discretion of CrossVue.

This role is also eligible for a performance-based incentive opportunity.

This role is also eligible for the following benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Life & AD&D Insurance
• Short-Term & Long-Term Disability Insurance
• 401(k) Retirement Plan
• Employee Assistance Program (EAP)
• Telehealth Services
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Pet Insurance & Discounts
  
  

Please Note: We believe in finding the right fit for both the consultant and our team. Leveling is assessed throughout the interview process, and we're open to a variety of experience levels, backgrounds, and unique skillsets!

A Note on Travel: Our approach to travel is different. While post-production support often allows for remote work, we occasionally schedule on-site client visits based on critical support needs and team well-being. Expect travel for this position to be minimal, typically ranging from 10-15%, with potential increases during critical support periods.

CrossVue is a contemporary consulting firm providing the blueprint for modernizing client operations and processes through Workday. As a leading Workday advisory, deployment, and post-production support firm, we drive critical results for our clients and help them reach their transformation goals through the Workday platform. For more information, visit www.crossvue.com.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

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