Manager, Whole Loan Trading Operations

Bank of Montreal; New York (NY); On-site; USD 112,000 - 209,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident insurance

Life insurance

Retirement savings plans

Job summary

Bank of Montreal in New York seeks a Manager, Whole Loan Trading Operations to lead and scale the operational support for the firm’s whole loan trading platform. You will own end-to-end trade lifecycle oversight, establish the operating model, and build a high-performing team in collaboration with Front Office, Finance, Risk, Technology and external vendors.

The role emphasizes implementing scalable processes, control environment, and onboarding of new products, while managing loan boarding,

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or related field is required.
• 7+ years of experience in operations, middle office, asset servicing, loan operations, or securitized products support.
• Experience leading teams and building scalable operating models.
• Strong understanding of trade lifecycle processes, settlement, servicing, and cash flow management.
• Experience with whole loans, mortgage loans, structured products, or securitized products is preferred.

Responsibilities

• Lead and develop a team of operations professionals supporting whole loan trading.
• Define team structure, roles, and coverage model aligned to business needs.
• Establish performance expectations, training programs, and development plans.
• Foster a strong control culture and continuous improvement mindset.
• Design and implement the end-to-end operating framework for whole loan trading.
• Develop standard operating procedures, workflows, and escalation protocols.
• Oversee trade capture validation and settlement processes for accuracy and timeliness.
• Coordinate with counterparties, servicers, and internal stakeholders for settlements.
• Oversee loan boarding and data management to ensure data integrity across systems.
• Oversee reconciliation of loan balances between internal systems and servicers.
• Oversee cash flow reconciliation and remittance activity with servicers.
• Support regulatory reporting and audit engagements.
• Drive automation initiatives to reduce manual processes and improve scalability.

Skills

Leadership

Risk management

Process design

Stakeholder communication

Ambiguity management

Strategic thinking

Operational excellence

Education

Bachelor’s degree in Finance, Accounting, Business, or related field

Job description

Application Deadline:10/30/2026Address:151 W 42nd StreetJob Family Group:Customer Shared ServicesJob SummaryThe Manager, Whole Loan Trading Operations is responsible for leading, building, and scaling the operational support function for the firm’s whole loan trading platform. This role provides end-to-end oversight of trade lifecycle processes, ensures a robust control environment, and partners with Front Office, Finance, Risk, Technology, and external vendors to support a complex and evolving asset class.The successful candidate will play a critical role in establishing the operating model, building a high-performing team, and implementing scalable processes and controls to support business growth.Key ResponsibilitiesLeadership & Team ManagementRecruit, develop, and lead a team of operations professionals supporting whole loan tradingDefine team structure, roles, and coverage model aligned to business needsEstablish performance expectations, training programs, and development plansFoster a strong control culture and continuous improvement mindsetOperating Model & Platform BuildoutDesign and implement the end-to-end operating framework for whole loan tradingDevelop standard operating procedures, workflows, and escalation protocolsPartner with Technology to define system requirements, data models, and automation initiativesSupport onboarding of new products, strategies, and business initiativesTrade Execution & Settlement OversightOversee trade capture validation and settlement processes to ensure accuracy and timelinessCoordinate with counterparties, custodians, servicers, and internal stakeholders to facilitate settlementsMonitor funding flows and ensure proper cash movement trackingLoan Boarding & Data ManagementEnsure accurate boarding of loans into internal systems and third-party servicer platformsImplement controls to maintain data integrity across loan attributes and booking systemsOversee reconciliation of loan balances between internal systems and servicersCash Flow & Servicer OversightOversee reconciliation of principal, interest, and fee cash flows received from servicersMonitor remittance activity and resolve discrepancies with third-party servicersManage ongoing servicer relationships, including performance monitoring and issue escalationLifecycle Event ManagementOversee operational support for loan lifecycle events including payoffs, modifications, delinquencies, and defaultsEnsure accurate processing and downstream impact across systems and reportingAccounting & Financial ControlsPartner with Finance and Product Control to support P&L reporting and month-end closeOversee reconciliation of cash vs. accrual balances and valuation support processesSupport reserve, impairment, and balance sheet substantiation requirementsReporting, Controls & GovernanceDevelop management reporting on portfolio performance, holdings, and delinquency metricsSupport regulatory reporting requirements and audit engagementsMaintain and enhance documentation, controls, and governance frameworksProcess Improvement & AutomationIdentify operational inefficiencies and control gaps; implement remediation strategiesDefine reconciliation frameworks and exception management processesDrive automation initiatives to reduce manual processes and improve scalabilityCross-Functional PartnershipServe as the primary operations liaison to Trading, Finance, Risk, Legal, and TechnologyCoordinate with external servicers and custodians to ensure seamless operational supportQualificationsRequiredBachelor’s degree in Finance, Accounting, Business, or related field7+ years of experience in operations, middle office, asset servicing, loan operations, or securitized products supportDemonstrated experience managing teams and leading operational functionsStrong understanding of trade lifecycle processes, settlement, servicing, and cash flow managementProven ability to design and implement operational processes, controls, and governance frameworksPreferredExperience supporting whole loans, mortgage loans, structured products, or securitized productsExperience building or scaling a new operational function or platformKnowledge of loan servicing models and third-party servicer oversightFamiliarity with regulatory reporting, audits, and operational risk managementExperience partnering with Technology on system enhancements, workflow redesign, and automation initiativesExperience with SBOExperience with SITUS AMC an assetKey CompetenciesLeadership and team developmentStrong control and risk management mindsetProcess design and continuous improvementStrategic thinking and operating model developmentProblem-solving and decision-making in complex environmentsEffective stakeholder communication and collaborationAbility to lead through ambiguity and support a growing business platformSalary :$112,200.00 - $209,000.00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at http://jobs.bmo.com/us/enBMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.