Snr Manager, Web Production & Operations

ThoughtSpot; Chicago (IL); On-site; USD 145,000 - 195,000; Full time

Benefits offered by this job

Hybrid work model

Remote work option

Office energy and in-office days

Job summary

ThoughtSpot in Chicago, IL, is seeking a Manager of Web Production to lead the operational foundation of the marketing website. You will manage CMS architecture, deployment workflows, performance monitoring, and governance while partnering with marketing, product, and engineering leadership to scale reliability and growth.

The role requires strong leadership of a web development team, deep knowledge of web infrastructure, and experience shaping developer experience.

Qualifications

• Bachelor-level knowledge in web development or related field preferred.
• Deep understanding of modern web infrastructure and deployment pipelines.
• Proven ability to lead a web development team and operate high-traffic marketing sites.
• Experience with AI-assisted development tooling and automation workflows.
• Strong collaboration with marketing, product, and engineering stakeholders.

Responsibilities

• Own the Web Foundation and Operations, including CMS architecture and deployment workflows.
• Establish scalable intake, prioritization, documentation, QA, deployment, and maintenance processes.
• Collaborate with marketing, product, and engineering to align on risks and plans.
• Lead and support a team of web developers and protect their time and priorities.
• Drive scalable tooling and AI adoption to boost developer efficiency.

Skills

Web production leadership

Web infrastructure

CMS architecture

Deployment workflows

Performance tooling

Developer experience

AI tooling

Vendor management

Analytics tools

Tools

Google Analytics

HubSpot

GTM

Job description

Manager, Web Production

ThoughtSpot, Chicago, Illinois, United States

About this Position

We’re looking for an experienced web production and operations leader to manage the operational and technical foundation of our marketing website. You’ll be a key technical and operational partner across web systems, tooling, process, and developer operations, working closely with marketing, product, and engineering leadership to keep the site scalable, reliable, and well‑governed as the business grows.

Responsibilities

• Own the Web Foundation and Operations
  Manage the technical and operational foundation of the marketing website: CMS architecture, deployment workflows, performance monitoring, integrations, documentation, and governance. Audit existing systems, flag technical debt and operational risks, and build a scalable, maintainable system that supports long‑term growth.
• Establish scalable processes
  Create intake, prioritization, documentation, QA, deployment, and maintenance processes that drive efficiency and consistency.
• Collaborate with stakeholders
  Partner closely with marketing, product, and engineering to flag risks early and represent the web team’s perspective in planning conversations.
• Manage & Support a Team of Web Developers
  Lead and support a team of web developers, advocate for their needs, protect their time, prioritize their queue, remove blockers, and foster an environment where developers can excel.
• Drive Scalable Tooling & AI Adoption
  Identify and implement AI‑assisted workflows, automation opportunities, and modern tooling to boost developer efficiency and reduce manual overhead.
• Vendor & Agency Management
  Assess and rationalize existing vendor and agency relationships, create documentation and transition plans, and establish clearer ownership and operational processes.

Qualifications

• 10+ years of experience in web production, web operations, or a related technical leadership role, preferably in B2B SaaS.
• Deep familiarity with modern web infrastructure, CMS platforms, deployment workflows, performance tooling, and front‑end development operations.
• Strong understanding of developer experience and engineering best practices.
• Proven experience managing or leading a web development team.
• Experience operating high‑traffic or highly cross‑functional marketing websites.
• Strong communicator who can advocate for technical decisions with non‑technical stakeholders.
• Experience creating scalable operational processes, documentation standards, and ownership models, and making difficult trade‑off decisions.
• Experience with AI‑assisted development tooling and automation workflows.
• Tools: Google Analytics, HubSpot, GTM (plus familiarity with reporting and analytics).

Work Arrangements

• Hybrid work: expected in‑office 3 days per week to experience local office energy.
• Remote work: role available as a remote position.
• Onsite work: office‑assigned Spotters encouraged to experience local office with a 5‑day per week in‑office expectation.

Pay Range

160,000 - 210,000 USD per year (Mountain View, CA)

145,000 - 195,000 USD per year (US - Chicago)