Manager, Visitor Management System

100 LCMC Health; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

LCMC Health in the United States is seeking an Application Implementation and Maintenance professional to analyze applications and business processes, evaluate vendors, and ensure service levels across systems. You will document configurations, provide testing materials, and train end-users.

The role supports project activities, develops specifications, and assists with planning and deployment of new services and technologies, including hardware and software installations.

Qualifications

• Bachelor’s Degree OR 10 years of experience in lieu of a bachelor’s degree +

Responsibilities

• Performs analysis of identified applications and business processes/functions including Visitor Management systems, weapons detection, and employee duress/safety systems.
• Evaluates vendor capabilities to provide required products or services.
• Works with departments to ensure that the technical application is delivering expected value.
• Monitors supported systems ensuring appropriate service levels are being provided.
• Maintains accurate documentation of all system configurations and other required areas.
• Performs system administration to ensure proper configuration and system integrity.
• Coordinates implementation of new hardware and software as required.
• Provides testing and training documentation as required.
• Prepares detailed programming and/or integration specifications as required.
• Develops training material and provides training for end-users for systems that they are assigned.
• Works with project managers, developers, and end users to ensure designs meet business requirements.
• Provides technical support to project-related activities such as service provisioning and/or deployment.
• Assists with the planning, design, development of new services and technology as required.
• Installs and optimizes new hardware and software as required.
• Maintains proficiency in working with databases, online solutions and programming languages to build professional competencies and industry knowledge.
• Responsible for supervising patient and visitor transportation and screening staff.
• Sets goals for performance and organizes workflow in line with the organization’s overall strategies and plans.
• Ensures employees understand their duties, monitoring employee productivity and provides feedback and coaching.
• Recruits, interviews, and selects team members. Provides training and resources. Completes timekeeping and payroll for direct reports. Conducts annual performance evaluations.

Education

Bachelor’s Degree OR 10 years of experience in lieu of a bachelor’s degree

Job description

Your job is more than a job. Why a Great Place to Work: You’re more than your job. Everyone is. And that’s what makes you great at your job—all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary. You’ll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary.

Application Implementation and Maintenance

• Performs analysis of identified applications and business processes/functions including Visitor Management systems, weapons detection, and employee duress/safety systems. Develops, modifies, and supports assigned applications/systems as required.
• Evaluates vendor capabilities to provide required products or services.
• Works with departments to ensure that the technical application is delivering expected value.
• Monitors supported systems ensuring appropriate service levels are being provided. Maintains accurate documentation of all system configurations and other required areas.
• Performs system administration to ensure proper configuration and system integrity. Coordinates implementation of new hardware and software as required.
• Provides testing and training documentation as required.

Communication & Documentation

• Prepares detailed programming and/or integration specifications as required.
• Develops training material and provides training for end-users for systems that they are assigned.

Project Support

• Works with project managers, developers, and end users to ensure designs meet business requirements.
• Provides technical support to project-related activities such as service provisioning and/or deployment.
• Assists with the planning, design, development of new services and technology as required.
• Installs and optimizes new hardware and software as required.
• Maintains proficiency in working with databases, online solutions and programming languages to build professional competencies and industry knowledge.

Staff Supervision

• Responsible for supervising patient and visitor transportation and screening staff.
• Sets goals for performance and organizes workflow in line with the organization’s overall strategies and plans.
• Ensures employees understand their duties, monitoring employee productivity and provides feedback and coaching.
• Recruits, interviews, and selects team members. Provides training and resources. Completes timekeeping and payroll for direct reports. Conducts annual performance evaluations.

Education

• Bachelor’s Degree OR 10 years of experience in lieu of a bachelor’s degree

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

WORK SHIFT: Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Children’s Hospital, at the heart of LCMC Health’s incredible community of care, has been the go-to hospital for expert children’s health, wellness, and one‑of‑a‑kind care in Louisiana and the Gulf Coast. Learn more about Children’s Hospital’s 40+ specialties and our national ranking by U.S. News & World Report as a Best Children’s Hospital

Your extras

Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one‑size‑fits‑all, think one‑of‑a‑kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

About LCMC Health One‑of‑a‑kind care comes from one‑of‑a‑kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra‑extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.