Manager, Vendor Management

General Motors; Warren (MI); Hybrid; USD 120,000 - 170,000; Full time

Job summary

General Motors is seeking a Vendor Management Manager to lead Core IT's vendor management function, ensuring strategic technology suppliers deliver reliable services and measurable value aligned to our priorities. You will establish governance, metrics, and escalation paths, and partner with Purchasing, Finance, Security, and IT leaders to optimize renewals, spend alignment, and performance.

The role is hybrid, requiring presence at GM locations at least 3 times per week.

Qualifications

• Bachelors degree in IT, Business, Supply Chain, or related field or equivalent experience.
• 10+ years IT vendor management, sourcing, account management, or IT service management.
• 5+ years in a leadership role.
• Experience negotiating with or managing large IT vendors.
• Proven ability to improve vendor performance, risk, or cost/value.
• Ability to analyze financial, operational, and contractual data.
• Strong communication and issue-resolution skills.

Responsibilities

• Lead vendor management function and oversee vendor performance and relationships.
• Translate contracts into measurable service expectations and reports.
• Establish governance with QBRs/MBRs and executive reviews.
• Define and report performance metrics across service, cost, risk, and value.
• Align vendor deliverables with business priorities and roadmaps.
• Support sourcing strategies, renewals, negotiations, and contract changes.
• Lead or coordinate escalations with root-cause analysis and corrective actions.
• Identify vendor optimization opportunities.
• Build and mentor the vendor management team and network.

Skills

Vendor management

Leadership

Contract negotiations

SLA/metrics reporting

Financial analysis

Communication

IT service management

Education

Bachelor's degree in IT or related field

Equivalent professional experience

Tools

ITIL knowledge

Excel / data dashboards

Job description

Job Description

The Role

The Vendor Management Manager will build and lead Core IT's vendor management function, ensuring strategic technology suppliers deliver reliable services and measurable value aligned to our priorities. This role establishes governance, performance measurement, and escalation mechanisms, and partners with Purchasing, Finance, Security, and IT leaders to support effective vendor execution, renewals, and spend alignment.

What You'll Do

• Lead Core IT's vendor management function, accountable for vendor performance and relationship management.
• Translate contracts and statements of work into measurable service expectations and performance reporting.
• Establish and run vendor governance (QBRs/MBRs, executive reviews, escalation paths) to ensure compliance and continuous improvement.
• Define and maintain performance measurement and reporting (scorecards, dashboards, metrics) across service, cost, risk, and value.
• Partner with IT domain leaders to align vendor deliverables and roadmaps with business and Core IT priorities.
• Collaborate with Purchasing to support sourcing strategies, renewals, negotiations, and contract changes.
• Lead or coordinate escalations for significant vendor issues, ensuring root cause analysis and corrective actions.
• Identify and deliver vendor optimization opportunities.
• Build, mentor, and lead the vendor management team and a virtual network of vendor leads.

Your Skills & Abilities (Required Qualifications)

• Bachelors degree in IT, Business, Supply Chain, or a related field, or equivalent professional experience.
• 10+ years of experience in IT vendor management, sourcing, account management, or IT service management in a medium to large enterprise.
• 5+ years of leadership experience.
• Experience negotiating and managing or supporting large, complex IT vendors.
• Demonstrated experience improving vendor performance, risk posture, or cost/value.
• Ability to analyze and synthesize financial, operational, and contractual data.
• Strong communication and issue-resolution skills in an enterprise environment.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Masters degree and/or professional certifications in a related field.
• Experience operating vendor governance models at enterprise scale.
• Advanced experience supporting complex vendor negotiations or renewals.
• Knowledge of ITIL or similar IT service management frameworks.
• Experience using vendor performance tools, dashboards, or analytics.
• Demonstrated continuous improvement mindset with practical process design and change execution.
• You thrive in a collaborative atmosphere and believe in the power of innovation through differing view points.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.

We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.