Manager, Utility Engagement

Smart Electric Power Alliance; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Smart Electric Power Alliance (SEPA) seeks a Manager, Utility Engagement to lead a portfolio of utility members and prospects, driving engagement, retention, recruitment, and growth. You will develop account plans, build strategic relationships across leadership, regulatory, and program areas, and align engagement with SEPA’s research, policy, and event initiatives.

You will serve as the primary relationship lead, coordinating cross-functional support and leading recruitment efforts while

Qualifications

• Bachelor's degree or equivalent professional background.
• Minimum of five years in utility engagement, membership, business development, or strategic account management.
• Proven ability to build and sustain relationships within electric utilities or energy-sector organizations.
• Proven track record of developing and implementing successful membership strategies.
• Ability to present value propositions and engage senior leaders and decision-makers effectively.
• Experience with a CRM platform such as Salesforce.

Responsibilities

• Implement and execute SEPA’s membership strategy for utility members and prospects.
• Manage an assigned portfolio of utility accounts with differentiated engagement strategies.
• Develop and execute account engagement plans to strengthen relationships and retention.
• Lead onboarding and ongoing member journey activities for a value-driven experience.
• Establish relationships across leadership within member organizations.
• Coordinate cross-functional support to align engagement with SEPA programs and events.
• Guide executive engagement and renewal strategies to mitigate retention risk.
• Conduct regular check-ins to assess satisfaction and capture member insights.
• Monitor engagement trends and identify opportunities to improve portfolio performance.
• Support revenue diversification through dues strategy and non-dues initiatives.
• Lead recruitment activities for utility prospects to balance portfolio.

Skills

Relationship management

Strategic thinking

Project management

Communication

Salesforce experience

Team leadership

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

The Manager, Utility Engagement supports the execution of SEPA’s utility engagement strategy through management of an assigned portfolio of utility members and prospects, driving engagement, retention, recruitment, and portfolio growth in alignment with organizational goals. Working in partnership with the Director, Utility Engagement, this role cultivates strategic relationships across executive, regulatory, operational, and programmatic functions while collaborating across SEPA to deliver a consistent, high-value member experience.

The Manager serves as the primary relationship manager for an assigned portfolio of utility accounts, developing and executing account engagement plans, identifying strategic opportunities, capturing member intelligence, and connecting members with SEPA programs, products, services, and expertise to maximize member value and organizational impact.

Responsibilities and Key Impact Areas

• Implement and execute SEPA’s membership strategy for utility members across an assigned portfolio of utility members and prospects in alignment with organizational priorities and established engagement approaches.
• Manage an assigned portfolio of Key, Major, and Standard utility accounts using differentiated engagement strategies based on member priorities, account needs, organizational objectives, and renewal considerations.
• Develop and execute account engagement plans that strengthen member relationships, increase engagement, support retention, and advance recruitment objectives.
• Execute onboarding and ongoing member journey activities to ensure a consistent, value-driven member experience.
• Establish and cultivate relationships across leadership, regulatory, operational, and programmatic levels within utility member organizations.
• Serve as a primary relationship lead for utility accounts and provide cross-functional support to align utility engagement with SEPA’s research, policy, working groups, event strategy, and communications initiatives.
• Coordinate account-level engagement strategies to support executive engagement, renewal success, and retention risk mitigation.
• Conduct regular check-ins and strategic touchpoints with members to assess satisfaction, identify engagement opportunities, support renewal success, and capture member intelligence.
• Monitor account engagement trends and identify opportunities to strengthen portfolio performance.
• Support revenue diversification through dues strategy execution and engagement-driven non-dues initiatives.
• Lead day-to-day recruitment activities for assigned utility prospects to strengthen portfolio balance across utility business models and regions.
• Represent SEPA at events, industry conferences, and executive convenings to strengthen relationships, visibility, and recruitment efforts.
• Other duties as assigned.

Requirements

• Bachelor's degree or equivalent professional background.
• Minimum of five years of related background in utility engagement, membership, business development, or strategic account management.
• Demonstrated ability to build and sustain relationships within electric utilities or energy-sector organizations, grounded in utility industry knowledge and engagement experience.
• Proven track record of developing and implementing successful membership strategies.
• Ability to present value propositions and engage senior leaders and decision-makers effectively.
• Experience with and comfort using Salesforce or other customer relationship management software.
• Prior supervision of professional staff preferred.
• Strong written and verbal communication, relationship management, strategic thinking, and project management capabilities.
• Ability to work independently and collaboratively across teams with sound judgment and attention to detail.

About SEPA

The Smart Electric Power Alliance (SEPA) is a nonprofit 501(c)(3) organization dedicated to accelerating the transformation of the electric power system to deliver clean, affordable, and resilient energy for all. Operating at the intersection of technology, policy, and programs, SEPA convenes, educates, and collaborates with a diverse community of utilities, regulators, policymakers, technology providers, and advocates to address the most pressing challenges in the clean energy transition.

Through Its Thought Leadership, Convenings, And Trusted Analysis, SEPA Helps Its Members Navigate Change And Implement Solutions That Advance The Energy System Of The Future. Guided By Its 2025–2030 Strategic Plan, SEPA’s Work Focuses On Three Core Priorities

• Grid – Strengthening and modernizing the distribution grid to make it more flexible, resilient, and equitable.
• Growth – Enabling utilities and partners to meet rising demand cleanly, efficiently, and affordably.
• Globe – Sharing best practices and innovations from across the nation and around the world to accelerate progress.

With more than 1,000 member organizations, SEPA serves as a neutral, collaborative platform that drives progress through education, connection, and shared action—helping the energy industry realize a future that works for everyone.

Our Culture

At SEPA, culture isn’t something we declare—it’s something we live. We are building a Culture for Everyone: a workplace where people from all backgrounds can thrive, grow, and contribute to a mission that matters. SEPA prioritizes diversity within its workforce and across the energy industry.

We recognize that a diverse and inclusive workforce drives innovation, creativity, and better decision-making. SEPA aims to create a welcoming and equitable environment for all individuals, regardless of their background, race, gender, age, sexual orientation, or ability.

ADA Requirements and Disclaimer

This position description generally indicates the nature and levels of work, knowledge, skills, abilities and other essential functions as covered under the Americans with Disabilities Act expected of an incumbent. This role requires the ability to use standard office equipment and learn new software applications as necessary. This is a largely sedentary role; however, some traveling may be required. This position description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.