Manager, Trust & Investment Services

SchoolsFirst Federal Credit Union; Santa Ana (CA); Hybrid; USD 153,000 - 253,000; Full time

Job summary

SchoolsFirst Federal Credit Union is seeking a Manager of Trust & Investment Services to lead the department, oversee operations, and drive superior member service. The role involves coordinating with branches and the educational community, maintaining NASD and state licenses, and managing budgeting and compliance.

The position requires strong leadership, 5–7 years in a related field, 1–3 years in management, and a focus on delivering financial products that meet member needs in a compliant

Qualifications

• Bachelor's Degree in a related field or equivalent years of experience.
• 5-7 years of prior functional experience.
• 1-3 years of prior management experience.
• Maintains NASD Series 7, 63, 65 and 24 licenses.
• Maintains California Department of Insurance Licenses.

Responsibilities

• Plan, direct and oversee the department operations.
• Assist in product development and relationships with team, branches and educational community.
• Ensure delivery of superior Member service and products.
• Coach and evaluate staff and enforce policies and productivity standards.
• Forecast requirements, prepare an annual budget and analyze variances.
• Ensure compliance with state and federal laws and regulations.
• Provide daily staff support and problem resolution.
• Provide training and coaching to team members to focus on member service.
• Understand goals and KPIs and take actions to achieve results.
• Evaluate procedures to ensure service, productivity and internal control.
• Provide consultative services to Members and assess needs.

Education

Bachelor's Degree in a related field or equivalent years of experience

NASD Series 7, 63, 65 and 24 licenses

California Department of Insurance Licenses

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Manager, Trust & Investment Services

The pay range for this position is listed below.

Pay Range: $153,259.00 - $252,877.00

Scheduled Weekly Hours: 40

What You’ll Be Doing

• Responsible for planning, directing and overseeing the operations of the department.
• Assists in product development, enhancements and maintaining relationships with the team members, branches and educational community.
• Ensures the delivery of superior Member service and products to the Members and team members.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances.
• Ensures compliance with state and federal laws as well as any other applicable regulations.
• Provides daily support to staff, including answering questions and problem resolution.
• Provides training and coaching and counseling to team members for the purpose of developing the team and maintaining the credit union’s primary focus on Member Service.
• Understands the credit union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.
• Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.
• Provides consultative services to Members regarding credit union products and services and ensures that team members are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement.
• Maintains thorough knowledge of retirement products including but not limited to, all IRA products, 457(b), 403(b), State Teachers Retirement and Public Employees Retirement System.
• Maintains NASD Series 7, 63, 65 and 24 licenses and California Department of Insurance Licenses.
• Maintains relationships with all third party contracted and partners included but not limited to insurance general agency and the broker/dealer.
• Replies to Members via written correspondence; responds to Member comments or suggestions; Assists Members in person and over the phone.
• Oversees the compliance of NASD requirements; handles the complex and non-routine inquiries by the branches/departments and Members.
• Responsible for personal production determined by the VP.
• Provides guidance and coaching to financial consultants.
• Analyzes and makes recommendations as to any changes, updates in NASD regulations, forms, methods and systems and directs the implementation.

Additional Job Functions

• Provides daily support to team members, including answering questions and problem resolution, communicating job expectations; planning, monitoring, and appraising job results; training, coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances
• Contributes to organizational goals and priorities as a member of Management team.
• Establishes and implements plans that have short-term (1-2 year) impact on business results in alignment with organization objectives.
• Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.
• Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal team members or department operations.
• Ensures compliance with state and federal laws as well as any other applicable regulations.
• Understands the Credit Union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.
• Performs other duties as assigned.
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
• Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• Bachelor's Degree in a related field or equivalent years of experience required
• 5-7 years of prior functional experience required
• 1-3 years of prior management experience required
• Maintains NASD Series 7, 63, 65 and 24 licenses and California Department of Insurance Licenses required

View the work location information below on the job listing that interests you.

100% on-site, 0% remote. Including those serving Members in-person at our branches.

Three days a week in the office and up to two days remote.

Hybrid teams coordinate on-site days to collaborate in-person.

Up to 100% remote.

Select individual contributor roles may be given the option to work fully remote.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.

SchoolsFirst FCU is a equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

We're passionate about living our mission of providing Members with World-Class Personal Service and financial security.

There's a reason we love coming to work every day.

We have the privilege of serving those who build the future: school employees, and the families who make their work possible.

Our success is built on our relationships with each other, our Members and the community.

We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person.

We also know the flexibility to work remotely benefits the wellbeing of our team.