Assistant Manager, Branch

SchoolsFirst Federal Credit Union; Town of Florida (NY); On-site; USD 88,000 - 132,000; Full time

Job summary

SchoolsFirst FCU is seeking an Assistant Manager, Branch to support the operations and supervision of the branch. You will assist the department manager, ensure high-quality member service, and provide consultative services on credit union products to meet member needs.

The role includes handling day-to-day transactions, approvals, and loan processing, as well as supervising staff and coordinating scheduling. A strong background in customer service and branch operations is required.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree in a related field or equivalent years of experience required.
• 3-5 years of prior functional experience required.
• 1-3 years of prior management experience (i.e. management or lead role) required.
• Participation in the CA DMV pull program may be required depending on assignment.

Responsibilities

• Assists the department manager in the administration and supervision of the operations of the branch.
• Ensures that Members receive prompt, efficient and high quality service.
• Provides consultative services to Members regarding credit union products and services and ensures that teammembers are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement.
• Responsible for proactively resolving escalated Member inquiries and problems at the first point of contact.
• Acts as a resource for the platform/tellers on policies and procedures.
• Consistently provides a high level of service and is committed to increasing Member satisfaction.
• Attracts new Members through participation in school, community and business functions.
• Performs and provides approvals for various day-to-day transactions including, but not limited to check approvals, check hold decisions, cash verification/approvals, and transaction overrides.
• Performs and approves various day-to-day loan transactions including, but not limited to loan review and approvals.
• Provides operational support and acts as a resource for staff regarding policies and procedures.
• Performs routine audits of negotiable instruments as well as review and balancing of assigned GL reconcilements.
• Ensures quality control of memberships opened and loans funded at the branch.
• Supervises teammembers directly, including selection, training, performance appraisal and work allocation.
• Responsible for scheduling teammembers.
• Helps establish, communicate and achieve the Credit Union’s goals and standards, ensuring these are fully communicated to and understood by all department teammembers.
• Identifies areas to streamline department and Credit Union operations.
• Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises teammembers.
• May act in the capacity of the Manager in their absence.
• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Education

High School Diploma or GED

Bachelor's Degree in a related field or equivalent years of experience

3-5 years of prior functional experience

1-3 years of prior management experience

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Assistant Manager, Branch The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range: $88,221.00 - $132,331.00
Scheduled Weekly Hours: 40

What You’ll Be Doing

• Assists the department manager in the administration and supervision of the operations of the branch.
• Ensures that Members receive prompt, efficient and high quality service.
• Provides consultative services to Members regarding credit union products and services and ensures that teammembers are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement.
• Responsible for proactively resolving escalated Member inquiries and problems at the first point of contact.
• Acts as a resource for the platform/tellers on policies and procedures.
• Consistently provides a high level of service and is committed to increasing Member satisfaction.
• Attracts new Members through participation in school, community and business functions.
• Performs and provides approvals for various day-to-day transactions including, but not limited to check approvals, check hold decisions, cash verification/approvals, and transaction overrides.
• Performs and approves various day-to-day loan transactions including, but not limited to loan review and approvals.
• Provides operational support and acts as a resource for staff regarding policies and procedures.
• Performs routine audits of negotiable instruments as well as review and balancing of assigned GL reconcilements.
• Ensures quality control of memberships opened and loans funded at the branch.

Additional Job Functions

• Supervises teammembers directly, including selection, training, performance appraisal and work allocation.
• Responsible for scheduling teammembers.
• Helps establish, communicate and achieve the Credit Union’s goals and standards, ensuring these are fully communicated to and understood by all department teammembers.
• Identifies areas to streamline department and Credit Union operations.
• Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises teammembers.
• May act in the capacity of the Manager in their absence.
• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• Bachelor's Degree in a related field or equivalent years of experience required
• 3-5 years of prior functional experience required
• 1-3 years of prior management experience (i.e. management or lead role) required
• Participation in the CA DMV pull program may be required depending on assignment

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.

SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

We’re passionate about living our mission of providing Members with World-Class Personal Service and financial security. There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person. We also know the flexibility to work remotely benefits the wellbeing of our team.

View the work location information below on the job listing that interests you. 100% on-site, 0% remote. Including those serving Members in-person at our branches. Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote.