Manager, Training & Workflow Optimization

Priviahealth; United States; On-site; USD 79,000 - 94,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Pet insurance

401K

Paid time off

Other wellness programs

Job summary

Privia Health is seeking a Training & Workflow Optimization Manager to oversee the development, implementation, and evaluation of training programs, including in-person, eLearning, and virtual training pre and post-live. The role requires staying current with athenaOne features and aligning training with Care Center outcomes.

The position involves day-to-day collaboration with department leaders to drive improvements, resolve escalations, and support strategic initiatives, with 50% travel

Qualifications

• Bachelor's degree preferred or relevant necessary experience.
• 3+ years experience in athenahealth.
• Knowledgeable about extended medical terminology.
• Must comply with HIPAA rules and regulations.

Responsibilities

• Mentor and coach a team of trainers to ensure consistent and high-quality delivery of training programs.
• Serve as the training, workflow, and configuration workstream lead for new markets and enterprise groups in established markets.
• Design, develop, and implement comprehensive training programs that meet the organization's needs.
• Evaluate and update training materials to ensure they are current and effective.
• Continue the support and development of internal athena training programs for new hires.
• Support market-based teams with issue resolution, new initiatives, and subject matter expertise.
• Provide market-based teams with the direction and education needed to execute training programs through national team meetings and training.
• Acts as a SME for Privia Health's technology platform and workflows and liaison to other Privia stakeholders.
• Facilitate national training requests and resource allocation of national trainers.
• Partner with internal and external stakeholders to deliver optimal pre and post-live training experiences to Care Center providers and staff.
• Establish and maintain relationships with key stakeholders across the organization to ensure alignment and collaboration on training initiatives.
• Collaborate with Clinical IT on strategic initiatives such as alpha/beta pilot opportunities, enhancement requests, and release cycles.
• Develop, lead, and execute key initiatives to operationalize key strategies through training.
• Track and report key operational and functional metrics to increase comprehension and efficiency.
• Maintains confidentiality and complies with HIPAA.

Skills

Mentor/trainers

Training program design

Training program delivery

Athenahealth/athenaOne knowledge

Education

Bachelor's degree preferred

Tools

Athenahealth (athenaOne)

Job description

50% Travel Required

The Training & Workflow Optimization Manager oversees the development, implementation, and evaluation of training programs, including in-person, eLearning, and virtual training pre and post-live. The Workflow Manager stays up-to-date on new features in athenaOne and their applications for Privia Medical Group providers to improve or enhance workflow. The role requires day-to-day communication with other department leaders to ensure exceptional experiences for Care Centers and tangible outcomes tied to critical initiatives. This person is crucial in iterative process improvement, addressing escalations, and innovation.

• Mentor and coach a team of trainers to ensure consistent and high-quality delivery of training programs.
• Serve as the training, workflow, and configuration workstream lead for new markets and enterprise groups in established markets.
• Design, develop, and implement comprehensive training programs that meet the organization's needs.
• Evaluate and update training materials to ensure they are current and effective.
• Continue the support and development of internal athena training programs for new hires.
• Support market-based teams with issue resolution, new initiatives, and subject matter expertise.
• Provide market-based teams with the direction and education needed to execute training programs through national team meetings and training.
• Acts as a SME for Privia Health's technology platform and workflows and liaison to other Privia stakeholders.
• Facilitate national training requests and resource allocation of national trainers.
• Partner with internal and external stakeholders to deliver optimal pre and post-live training experiences to Care Center providers and staff.
• Establish and maintain relationships with key stakeholders across the organization to ensure alignment and collaboration on training initiatives.
• Collaborate with Clinical IT on strategic initiatives such as alpha/beta pilot opportunities, enhancement requests, and release cycles.
• Develop, lead, and execute key initiatives to operationalize key strategies through training.
• Track and report key operational and functional metrics to increase comprehension and efficiency.
• Maintains confidentiality and complies with the Health Insurance Portability and Accountability Act (HIPAA).
• Performs other duties as assigned.

Bachelor's degree preferred or relevant necessary experience

3+ years experience in athenahealth

Knowledgeable about extended medical terminology.

Must comply with HIPAA rules and regulations.

The salary range for this role is $79,000.00 to $94,000.00 in base pay and exclusive of any bonuses or benefits.

• medical
• dental
• vision
• life
• pet insurance
• 401K
• paid time off
• other wellness programs

The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work)

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/ . This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.