Manager - Training Team

jeffersonhealth; Pennsylvania; On-site; USD 120,000 - 180,000; Full time

Job summary

Jefferson Health seeks an experienced leader to drive Epic EHR development, optimization, and support within an enterprise environment. You will oversee builds, upgrades, and release cycles using Sherlock, Nova, and Orion, guiding analysts in workload planning and performance development to maintain stable EHR operations.

You will collaborate with operational leaders to set priorities, ensure adherence to standards, and lead initiatives that improve reliability and reduce risk across clinical

Qualifications

• High School Diploma or GED required.
• 3 years leadership experience in supervision or project management.
• 3 years Epic apps development, support, and maintenance.
• 4 years experience in Information Services or healthcare IT.
• Experience in Epic-based large hospitals/IDNs preferred.
• Program and large-scale project management experience.
• Ability to design and implement integrated systems architecture.
• Ability to coach and mentor team members.
• Epic Certification required on hire.

Responsibilities

• Guide teams in supporting, optimizing, and maintaining Epic and other applications across clinical and operational domains.
• Lead design, configuration, and implementation of Epic enhancements and upgrades.
• Coordinate with IS&T and operations to align priorities and ensure reliable Epic performance.
• Collaborate with cross-functional teams to resolve issues and perform root-cause analysis for improvements.
• Mentor analysts and reinforce best practices in Epic design and build.
• Establish and maintain standards for integration design, documentation, and lifecycle management.

Skills

Leadership experience

Epic applications development

Information Services/Healthcare IT

Program & project management

Systems architecture

Mentoring/ coaching

Solutions Architecture

Epic upgrade facilitation

Education

High School Diploma

Bachelor’s in CS/Healthcare

Master’s in CS/Healthcare

EPIC Certification

Tools

Sherlock

Nova

Orion

Epic vendor tools

Job description

Number of Positions in Requisition 1

Job Details

Leads the development, optimization, and support of the Epic EHR platform and other applications within an integrated, enterprise environment. Ensures reliable, secure, and scalable Epic functionality aligned with organizational goals. Oversees system build, configuration, testing, upgrades, and release cycles using Epic-specific tools and frameworks (e.g., Sherlock, Nova, Orion). Guides analysts in workload planning, demand management, and performance development while maintaining efficient, stable EHR operations. Works closely with operational leaders to set priorities, resolve barriers, and support clinical and operational workflows across a single-platform environment. Provides functional leadership, reinforces best practices for Epic design and build, and ensures adherence to organizational standards. Supports advanced troubleshooting and issue analysis, implementing improvements that enhance reliability, reduce risk, and ensure a consistent user experience.

Job Description

Summary

Leads the development, optimization, and support of the Epic EHR platform and other applications within an integrated, enterprise environment. Ensures reliable, secure, and scalable Epic functionality aligned with organizational goals. Oversees system build, configuration, testing, upgrades, and release cycles using Epic-specific tools and frameworks (e.g., Sherlock, Nova, Orion). Guides analysts in workload planning, demand management, and performance development while maintaining efficient, stable EHR operations. Works closely with operational leaders to set priorities, resolve barriers, and support clinical and operational workflows across a single-platform environment. Provides functional leadership, reinforces best practices for Epic design and build, and ensures adherence to organizational standards. Supports advanced troubleshooting and issue analysis, implementing improvements that enhance reliability, reduce risk, and ensure a consistent user experience.

Job Duties

Guide teams in supporting, optimizing, and maintaining Epic and other applications, ensuring build quality and workflow alignment across clinical and operational domains.

Lead the design, configuration, and implementation of Epic enhancements and upgrades, ensuring adherence to Epic foundation standards while ensuring alignment with IS&T and operational priorities.

Collaborate with cross functional teams to resolve operational issues, support advanced root cause analysis, and implement targeted improvements that strengthen system reliability and reduce risk. Utilize Epic vendor tools (e.g., Sherlock logs, Nova upgrade review tools, and Orion project management solution) to coordinate efforts.

Influence technical direction by guiding decisions on tools, design approaches, and methodologies, ensuring alignment with IS&T and operational priorities while supporting tactical planning and aligning work to broader strategic plans.

Provide mentorship and technical guidance to analysts, reviewing designs for scalability, security, and maintainability and reinforcing best practices, including Epic's, across application and integration efforts.

Establish and maintain standards for integration design, documentation, and lifecycle management, ensuring consistency with evolving technologies and organizational priorities. Oversee vendor management, implementations, and maintenance processes, ensuring solutions meet performance, budget, and operational expectations.

Minimum Qualifications

• High School Diploma/GED
• 3 years Leadership experience, either through direct supervision of staff or equivalent responsibility in project management, team or operational leadership roles or
• 3 years Experience in Epic applications development, support, and maintenance, including hands‑on participation in the application lifecycle (design, build, testing, implementation, and ongoing support) or
• 4 years progressive experience in Information Services, or a combination of Information Services and direct healthcare industry experience.
• Experience working within Epic-based large hospital or integrated delivery networks (IDNs) and/or deep understanding of clinical or healthcare operations.
• Program and large scale project management and upgrade facilitation experience.
• Ability to plan, develop, and implement integrated systems architecture and associated standards.
• Ability to coach and mentor team members.
• EPIC Certification - Epic Systems Upon Hire

Preferred Qualifications

• Bachelor's Degree in Computer Science or related Healthcare or
• Master's Degree in Computer Science or related Healthcare
• 5 years direct leadership responsibilities and
• 5 years Epic applications support and
• 7 years progressive experience in healthcare delivery Information Services.
• Experience in Solutions Architecture including the ability to connect and align disparate clinical systems, creating cohesive solutions that support the patient journey and simplify