Manager Trainee

Hertz; Baltimore (MD); On-site; USD 45,059,000 - 60,962,000; Full time

Benefits offered by this job

Discounts on rentals

Paid time off

Medical, dental & vision plans

401(k) matching

Parental leave & adoption assistance

Employee assistance program

Educational reimbursement

Voluntary insurance programs

Discounts on theme park tickets andgym

Job summary

Hertz Local Edition is seeking a Manager Trainee to join our local rental branch team. In this hands-on role, you'll learn how to run a successful rental location while delivering a great customer experience and supporting daily branch operations.

You will gain hands-on training in sales, customer service, operations, fleet logistics, and administration, with exposure to leadership responsibilities. The program prepares you for advancement within Hertz and a rewarding career in retail

Qualifications

• Must be at least 20 years old.
• Valid driver's license required.
• Flexible availability, including nights, weekends, and holidays.
• Customer service, sales, retail, hospitality, or other experience preferred.
• Strong communication, computer, multitasking, and time management skills.
• Self-motivated, adaptable with interest in learning the business and leadership.
• Ability to work in a fast-paced, customer-facing environment.
• Professional appearance and reliable attendance.

Responsibilities

• Learn the rental car business through hands-on training in sales, customer service, operations, fleet logistics, and administration.
• Support branch sales goals by building customer relationships, identifying customer needs, and applying effective sales techniques.
• Deliver a positive customer experience by helping customers through the rental process and resolving questions or concerns professionally.
• Assist with daily branch operations, including fleet inventory, vehicle preparation, lot organization, documentation, and compliance tasks.
• Partner with branch leadership to understand scheduling, team communication, performance coaching, and business metrics.
• Build the skills needed to grow into future leadership opportunities within Hertz.

Skills

Customer service

Sales

Retail experience

Communication skills

Time management

Adaptability

Tools

Microsoft Office

POS systems

Job description

Hertz Local Edition is hiring a Manager Trainee to join our local rental branch team. In this hands‑on role, you'll learn how to run a successful rental location while delivering a great customer experience and supporting daily branch operations.

Wage: $18.50/hour + Incentives which vary based on job performance

What You'll Get:

• Up to 40% off the base rate of any standard Hertz rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

What You'll Do

• Learn the rental car business through hands‑on training in sales, customer service, operations, fleet logistics, and administration.
• Support branch sales goals by building customer relationships, identifying customer needs, and applying effective sales techniques.
• Deliver a positive customer experience by helping customers through the rental process and resolving questions or concerns professionally.
• Assist with daily branch operations, including fleet inventory, vehicle preparation, lot organization, documentation, and compliance tasks.
• Partner with branch leadership to understand scheduling, team communication, performance coaching, and business metrics.
• Build the skills needed to grow into future leadership opportunities within Hertz.

What We're Looking For

• Must be at least 20 years old
• Valid driver's license required
• Flexible availability, including nights, weekends, and holidays as needed
• Customer service, sales, retail, hospitality, or other professional experience preferred
• Strong communication, computer, multitasking, and time management skills
• A self-motivated, adaptable approach with an interest in learning the business and growing into leadership
• Ability to work in a fast-paced, customer-facing environment
• Professional appearance and reliable attendance
• #zip