Technical Account Manager

Proofpoint; Salem (IN); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career success on your terms

Flexible work environment

Annual wellness and community outreach

Recognition for your contributions

Global collaboration and networking

Job summary

Proofpoint is seeking a technically adept professional to lead strategic customer engagements across Linux, messaging, and cloud services. You will drive customer success, manage incidents, and communicate complex issues to both technical and non-technical stakeholders.

Role involves regular remote and on-site meetings, building executive briefings, and shaping long-term customer strategies with Proofpoint’s solutions. Strong customer service and crisis leadership are essential.

Qualifications

• 4+ years in a client-facing or professional services role.
• Strong data communication concepts, Linux, SMTP, and MySQL knowledge.
• Windows, Active Directory, and Microsoft Exchange experience.
• Excellent written and oral communication and customer service.
• Proven ability to lead through crises and manage multiple priorities.
• Adaptable learner with solid time management and teamwork.
• Solid project management skills and independent work capability.
• Ability to work both in a team and autonomously.

Responsibilities

• Provide ongoing technical leadership and support to strategic customers with minimal direction.
• Manage and monitor support interactions; advocate for strategic customers.
• Lead crisis and incident response with cross-functional teams.
• Meet with clients remotely and on-site to review status and issues.
• Deliver executive presentations on system performance, ROI, and next steps.
• Develop understanding of the customer's business and needs.
• Maintain deep knowledge of Proofpoint integration in customer environments.
• Develop and oversee a strategy to meet complex customer requirements.
• Provide proactive recommendations aligning with customer roadmaps.
• Plan process improvements to improve customer satisfaction.
• Document risks for production changes spanning multiple services.
• Schedule own time and complete tasks in a dynamic environment.
• Use independent judgment within broad parameters.
• Design and implement solutions to complex problems.

Skills

Customer service

Crisis leadership

Project management

Time management

Linux

Tools

Microsoft Exchange

Active Directory

MySQL

SMTP

Linux

Job description

About Us

Proofpoint is a global leader in human- and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem‑solving
• Exceptional in execution and impact

The Role

This is a technical role in a fast‑paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non‑technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top‑quality customer experience.

Your day-to-day

• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.
• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.
• Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.
• Meet regularly with clients, both remotely and on‑site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
• Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.
• Develop deep understanding of customer’s business and operational needs.
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.
• Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long‑term goals.
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.
• Use independent judgment within broad parameters.
• Design and implement solutions to complex problems.

What You Bring To The Team

• 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas.
• Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Very strong customer service and excellent communications skills, both written and oral.
• A history of successfully leading and directing technical staff through crisis situations.
• Adaptable and willing to learn new technologies.
• Knowledge of project management and strong time management skills.
• Ability to effectively work in a team environment as well as independently.

Why Proofpoint?

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success‑every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].