Manager, TechOps Continuous Improvement - Strategic Value Stream

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Delta Air Lines, Inc. seeks a Manager of TechOps Continuous Improvement to lead the deployment, governance, and sustainment of the Flight Path operating system within a designated Value Stream (Engines, Airframes, or Line).

You will coach leaders and frontline teams in Lean practices, drive improvements in safety, quality, delivery, and cost, and guide the CI team to achieve sustainable performance gains. You will partner with Value Stream leadership to identify opportunities, facilitate Kaizen

Qualifications

• Experience leading Lean operating system deployments.
• Strong coaching to leaders and frontline teams.
• Ability to analyze performance data and develop countermeasures.

Responsibilities

• Lead deployment, governance, and sustainment of the Flight Path operating system within the assigned Value Stream, ensuring alignment to strategic priorities, operating plans, and performance objectives.
• Partner with the Value Stream Owner and leadership team to identify, prioritize, and execute improvement opportunities that support safety, quality, delivery, and cost objectives.
• Coach Value Stream leaders and frontline leadership teams in Lean leadership behaviors, structured problem solving, Daily Management, leader standard work, and continuous improvement methodologies to accelerate cultural transformation and performance improvement.
• Lead and develop the assigned Value Stream Continuous Improvement team, including talent development, capability building, performance management, and deployment of continuous improvement resources.
• Facilitate value stream assessments, Kaizen events, operational reviews, strategic planning workshops, and improvement activities to identify and eliminate operational waste and performance barriers.
• Develop, monitor, and improve Daily Management systems, visual management processes, performance review cadences, and problem-solving routines across the Value Stream.
• Analyze operational performance data, identify root causes of performance gaps, and develop sustainable countermeasures to improve business outcomes.
• Lead change management efforts associated with Flight Path deployment and operational transformation initiatives while ensuring stakeholder engagement and adoption.
• Conduct Gemba walks and other validation activities to assess implementation effectiveness and ensure compliance with Flight Path standards and expectations.
• Practice safety-conscious behaviors in all operational processes and procedures and promote a culture of safety throughout the organization

Skills

Lean leadership

Coaching leaders

Structured problem solving

Daily Management

Continuous improvement

Job description

The Manager, TechOps Continuous Improvement - Strategic Value Stream leads deployment, adoption, governance, and sustainment of the TechOps Lean operating system (\"Flight Path\") within an assigned Strategic Value Stream (Engines, Airframes, or Line). This role serves as the primary Continuous Improvement business partner to the assigned Value Stream Owner and leadership team, driving improvements in safety, quality, delivery, and cost (in that order) through strategic deployment, operational excellence, leader coaching, and change leadership.

The Manager is responsible for aligning Flight Path activities to value stream priorities, building continuous improvement capabilities, coaching leaders and frontline teams, and leading a team of Continuous Improvement professionals. This position influences performance across multiple operational organizations within the value stream and plays a critical role in achieving sustainable operational and financial results.

Roles and Responsibilities:

• Lead deployment, governance, and sustainment of the Flight Path operating system within the assigned Value Stream, ensuring alignment to strategic priorities, operating plans, and performance objectives.
• Partner with the Value Stream Owner and leadership team to identify, prioritize, and execute improvement opportunities that support safety, quality, delivery, and cost objectives.
• Coach Value Stream leaders and frontline leadership teams in Lean leadership behaviors, structured problem solving, Daily Management, leader standard work, and continuous improvement methodologies to accelerate cultural transformation and performance improvement.
• Lead and develop the assigned Value Stream Continuous Improvement team, including talent development, capability building, performance management, and deployment of continuous improvement resources.
• Facilitate value stream assessments, Kaizen events, operational reviews, strategic planning workshops, and improvement activities to identify and eliminate operational waste and performance barriers.
• Develop, monitor, and improve Daily Management systems, visual management processes, performance review cadences, and problem-solving routines across the Value Stream.
• Analyze operational performance data, identify root causes of performance gaps, and develop sustainable countermeasures to improve business outcomes.
• Lead change management efforts associated with Flight Path deployment and operational transformation initiatives while ensuring stakeholder engagement and adoption.
• Conduct Gemba walks and other validation activities to assess implementation effectiveness and ensure compliance with Flight Path standards and expectations.
• Practice safety-conscious behaviors in all operational processes and procedures and promote a culture of safety throughout the organization