Manager, Technology Risk Management

Charles Schwab; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Charles Schwab is seeking a Manager in Technology Risk Management (TRM) within Corporate Risk Management. The role focuses on independent oversight of IT Service Management processes, ensuring risk requirements are understood and managed, and collaborating across audit, risk, technology, and business teams.

This on-site position reports to the Director and emphasizes stakeholder partnerships to influence action for sustainable change.

Qualifications

• 2+ years of demonstratable experience in either technology operations or technology risk management.
• Ability to identify, assess, and prioritize potential risk
• Experience with data analysis and reporting, with sharp analytical skills and strong attention to detail and accuracy
• Ability to effectively communicate with technical and executive audiences; both oral and written is required with demonstrated presentation skills
• Experience working with partners at all levels and across functional lines (audit, risk management, technology teams and business teams) to bring diverse points of view together
• Ability to work independently and proactively, with minimal guidance
• Ability to work on multiple projects simultaneously while prioritizing based on risk/business needs with effective organizational and time management skills
• Strong interpersonal, analytical, problem-solving, influencing, prioritization and conflict resolution skills
• Bachelor's degree

Responsibilities

• Conduct policy/standard oversight in IT Service Management and ensure compliance.
• Collaborate with technology and business teams to assure risks and risk management requirements are understood.
• Assess IT Service Management processes for compliance with standards, regulatory requirements, and best practices.
• Perform risk assessments and testing where appropriate.
• Establish strong partnerships with stakeholders by building trust through subject matter expertise and integrity to drive sustainable change.

Skills

Tech risk mgmt

Risk assessment

Data analysis

Stakeholder comms

Cross-functional work

Independent work

Project prioritization

Interpersonal skills

Education

Bachelor's degree

Tools

Tableau

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

In Technology Risk Management (TRM), a part of Corporate Risk Management (CRM), we partner with technology and business teams who are implementing technologies and processes to ensure the risks associated with the use of these are identified and managed. We do this to ensure we meet our corporate risk appetite, following an established framework for identifying, evaluating, measuring, monitoring, and reporting that risk in order to protect client assets, client information, and firm assets. You will work in a multi-functional team in conducting effective independent risk oversight in the IT Service Management area.

Reporting to the Director, this Manager role is an individual contributor who has strong understanding of IT Service Management processes to conduct policy/standard oversight; collaborate with technology and business teams to assure risks and risk management requirements are understood; assess IT Service Management processes for compliance with published standards, regulatory requirements, and best practices; perform risk assessments and testing where appropriate. It is also the expectation that the individual will establish strong partnership with our stakeholders by building trust through their subject matter expertise and integrity of their work to influence call to action, as needed, to drive sustainable change

What you have

To ensure that we have fulfilled our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.

Required Qualifications

• 2+ years of demonstratable experience in either technology operations or technology risk management
• Ability to identify, assess, and prioritize potential risk
• Experience with data analysis and reporting, with sharp analytical skills and strong attention to detail and accuracy
• Ability to effectively communicate with technical and executive audiences; both oral and written is required with demonstrated presentation skills
• Experience working with partners at all levels and across functional lines (audit, risk management, technology teams and business teams) to bring diverse points of view together
• Ability to work independently and proactively, with minimal guidance
• Ability to work on multiple projects simultaneously while prioritizing based on risk/business needs with effective organizational and time management skills
• Strong interpersonal, analytical, problem-solving, influencing, prioritization and conflict resolution skills
• Bachelor's degree

Preferred Qualifications

• Experience in financial services industry
• Experience with reviewing and assessing compliance against incident and problem management policies, standards, and controls
• Knowledge of data analysis and reporting/visualization (e.g., Tableau) tools
• Ability to effectively communicate with technical and executive audiences both oral and written
• Strong interpersonal, analytical, problem-solving, influencing, prioritization, follow-up, and organization skills
• Experience working with partners at all levels and across functional lines

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What's in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance