Manager, Technology Operations & Enablement

TA Realty LLC; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Job summary

TA Realty LLC in Boston seeks a strategic leader to unify operations, governance, and AI enablement across engineering, finance, and operations teams. You will guide MSPs, own technology spend, and drive incident response while maintaining audit-ready controls.

You will mentor engineers to become embedded builders delivering measurable business outcomes, and set the bar for security, identity, and platform governance in support of SEC and ISO standards.

Qualifications

• 7+ years in infrastructure, operations, or solutions engineering with leadership experience
• Hands-on command of Microsoft 365, Azure, Entra ID, Intune and scripting in the last year
• Experience governing MSPs/vendors to defined outcomes including spend and audits
• Track record of growing engineers from support or operations into higher-leverage roles
• Strong security fundamentals: identity, least privilege, endpoint, data protection (SOC 2/ISO 27001 alignment)

Responsibilities

• Set service levels with MSPs and vendors; lead major incidents and root-cause analysis
• Define standards for integrations, identity, platforms, and audits for SEC/Reg S‑P and SOC 2/ISO 27001
• Develop operations and solutions engineers into embedded builders aligned to business outcomes
• Direct how engineers embed with business teams; hands-on involvement in work and adoption
• Lead AI enablement and governance initiatives for Copilot and agent platforms

Skills

Leadership

Team development

Security fundamentals

Governance

Executive communication

Education

Bachelor’s degree or equivalent hands-on experience

Tools

Microsoft 365

Azure

Entra ID

Intune

Scripting

Job description

Manager, Technology Operations & Enablement

About TA Realty LLC

Founded in 1982, TA Realty is an experienced and established real estate investment management firm. Since its inception, through June 30, 2025, TA Realty has acquired, invested and/or managed over $44 billion of real estate assets through core, core plus and value-add strategies and customized separate/advisory accounts. Leveraging deep expertise in acquiring, developing, managing, and selling real assets in the U.S., we focus on delivering value to investors and communities.

TA Realty manages core, core plus and value-add strategies and customized separate/advisory accounts for U.S. and non–U.S. investors.

TA Realty is an SEC-registered alternative asset manager focused on commercial real estate. Our technology team is small by design. We pair trusted partners with AI to deliver the reliability of a much larger organization, and we hold ourselves to the security standards our investors expect.

This is a leadership role for someone who stays close to the work. Our managed service providers run the day-to-day, and you hold them to it. You lead the engineers who partner with our investment, finance, and operations teams, and you stay hands‑on enough to set the technical standard yourself. Expect to spend meaningful time in the tools.

What you’ll own

• Operations governance: Set the service bar and hold our MSPs and vendors to it. Lead major incidents, root‑cause reviews, and DR testing with them. Own technology spend and licensing. Keep the roadmap and documentation living, and retire what no longer earns its place.
• Architecture, security, and compliance: Set the standards for integrations, identity, and platforms, and say no when something does not fit. Keep controls audit‑ready in support of SEC and Reg S‑P obligations and SOC 2 and ISO 27001‑aligned practices.
• Team leadership: Develop operations and solutions engineers into embedded builders who own business outcomes, not tickets. Assign each a business domain, set clear goals, and give honest feedback.
• Embedded engineering: Direct how your engineers embed with business teams, from learning the process to owning the outcome through adoption. Stay in the work: build, review, and troubleshoot alongside them, and set the technical bar by example. Turn what the team learns into reusable patterns.
• AI enablement and governance: Lead how the firm adopts Copilot and other agent platforms. Manage agent identity and lifecycle, set Power Platform guardrails, and measure the value delivered.

In your first year, you will have

• Brought MSP and vendor performance under defined service levels
• Led each engineer through at least one embedded engagement that delivered a workflow improvement
• Personally delivered at least one automation, integration, or agent that your team now relies on
• Moved Copilot and agents from experiments to adopted, governed workflows
• Kept the environment audit‑ready, with identity and access reviewed regularly

What you bring

• 7+ years in infrastructure, operations, or solutions engineering, including 3+ years leading people
• Current hands‑on command of Microsoft 365, Azure, Entra ID, Intune, and scripting, including something you built or fixed in this stack within the last year
• A record of governing MSPs and vendors to defined outcomes, including spend, incidents, and audit readiness
• A record of growing engineers, ideally from support or operations backgrounds, into higher‑leverage roles
• Strong security fundamentals: identity, least privilege, endpoint, and data protection

Strongly valued

• Experience deploying AI tools to real users and working through the governance questions that follow
• A clear communicator who explains tradeoffs plainly to non‑technical leaders
• Bachelor’s degree in a technical or business field, or equivalent hands‑on experience

Helpful, not required

• Financial services or other regulated industry experience
• A Microsoft or cloud security certification, such as SC‑300 or AZ‑104

EQUAL EMPLOYMENT OPPORTUNITY

TA Realty LLC is an Equal Opportunity Employer that is committed to creating a diverse and inclusive company culture believing it adds to the strength and vitality of our organization. TA Realty does not discriminate against candidates and employees on the basis of race, religion, national origin, age, veteran status, sexual orientation, or any other protected status under law.