Manager-Technology Delivery

Ameriprise Financial Services, LLC; Minneapolis (MN); Hybrid; USD 107,000 - 147,000; Full time

Job summary

Ameriprise Financial Services, LLC is seeking a technology leader to guide a team focused on hardware, software and network design and deployment. You will mentor staff, ensure architectural objectives are met, manage project timelines, and champion standard processes while resolving development and test environment issues.

The role requires strong communication across organizational levels, a track record of solving complex problems, and a commitment to continuous improvement within the SDLC

Qualifications

• Bachelor's degree or equivalent in a technical field.
• Experience leading technically focused teams and initiatives.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Provide technical expertise and leadership to a team of highly technical employees. Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management.
• Work with leadership and team members to deliver robust technical solutions, ensuring service levels and timelines are met; oversee designs and testing prior to release.
• Influence continuous improvement of processes, policies and best practices to optimize performance and availability of technologies.
• Evaluate, troubleshoot and participate in root-cause analysis of development/test environment issues; lead action to prevent recurrence.
• Define, track and measure department performance; provide escalation and reports to technology leadership; participate in strategic planning.
• Continuously develop knowledge of emerging technologies and present value to technology leadership.

Education

Bachelor's degree in Computer Science, Engineering, related field, or equivalent relevant work experience

5+ years of experience of progressive scope/impact/responsibility (including both hands-on and leadership roles) working with technologies

Proven track record for delivering varying initiatives and driving execution

Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility

Demonstrated reasoning and troubleshooting skills

Job description

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Provide technical expertise and leadership to a team dedicated to hardware/software/network technologies design and build activities (may be comprised of internal and/or vendor/contractor resources). Ensure activities are completed, validated, align with architectural objectives and requirements, and successfully deploy into the production environment. Provide mentorship to team ensuring optimization of designs/solutions. Champion standard processes and procedures. Provide troubleshooting for development and test environment issues.

Key Responsibilities

• Provide technical expertise and leadership to a team of highly technical employees. Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management. Foster a collaborative, success-oriented team environment where resources are empowered and accountable. Provide work direction, delegation, and prioritization to team. Ensure compliance with company's policies, processes and procedures.
• Work in partnership with leadership and team members (vendors/contractors and direct reports as applicable) to deliver robust technical solutions, ensuring that service level commitments and project time lines are maintained. Ensure successful project design, configuration, performance, implementation and outstanding service delivery. Oversee the technical correctness and completeness of artifacts/documentation associated with engineering designs; pro-actively identify and resolve issues/problems. Verify that build activities are complete per the approved engineering diagrams. Redirect build activities as necessary. Oversee the hand-off of design solutions and confirm testing and validation are executed prior to the final release of new and upgraded technologies.
• Influence the continuous improvement of processes, policies and best practices to optimize performance and availability of technologies. Drive and develop consistent technical build, implementation and support processes. Verify designs are validated and adhere to defined standards. Ensure ongoing improvements align with standard process/service management principles and technology Systems Development Life Cycle (SDLC) methods.
• Evaluate, troubleshoot and participate in root-cause analysis of development and test environment issues within technical area of expertise. Once corrective action is identified, lead respective team to implement changes/improvements in designs/builds as necessary to prevent recurrence.
• Define, track and measure overall department performance and metrics. Complete and distribute reports, models, status updates, statistics, etc., to technology leadership as required. Provide proper escalation to leadership for issues/problems as necessary. Participate in the organization's strategic and financial planning process.
• Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business. Effectively present the value proposition of business appropriate emerging technologies to technology leadership.

Required Qualifications

• Bachelors degree in Computer Science, Engineering, related field, or equivalent relevant work experience.
• 5+ years of experience of progressive scope/impact/responsibility (including both hands-on and leadership roles) working with technologies.
• Proven track record for delivering varying initiatives and driving execution
• Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility.
• Demonstrated reasoning and troubleshooting skills.

Preferred Qualifications

• Proven ability to communicate and articulate technical information across various organizational levels.
• Experience working in geo-dispersed team environment.
• Ability to negotiate or persuade others in moderately complex situations.
• Knowledge of broker-dealer compliance regulations.

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Base Pay Salary

The estimated base salary for this role is $107,000 - $147,100 a year. We have a pay-for performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Technology

Line of Business

TECH Technology

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.