Manager, Technical Training

Peraton; Milford Mill (MD); On-site; USD 104,000 - 166,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off (PTO)

Job summary

Peraton is seeking a Program Training Director to lead mission-critical training solutions for their Health and Human Services program. This role involves developing comprehensive training strategies, overseeing the training curriculum, and ensuring workforce readiness for program objectives.

The ideal candidate will have over 10 years of experience in training program management and a strong understanding of adult learning principles. Salary range for this position is $104,000 – $166,000, with various benefits offered.

Qualifications

• 10+ years of experience in training program management, instructional development, or workforce development.
• Experience with federal or large public sector programs.
• Proven ability to lead teams and manage training operations.

Responsibilities

• Develop and oversee program‑wide training strategy.
• Lead design and delivery of training curricula and learning pathways.
• Manage multidisciplinary training staff and their operations.

Skills

Training program management

Adult learning principles

Curriculum design

Communication skills

Stakeholder engagement

Education

Bachelor's degree in Education or related field

Master's degree in a relevant field

Job description

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

About The Role

The Defense Mission and Health Solutions team, Benefits, Claims & Integrity Solutions Operating Unit seeks a Program Training Director to support our Health and Human Services (HHS) and Centers for Medicare and Medicaid Services (CMS) customer delivery and be part of the leadership for CMS Consumer Information and Insurance Oversight (CCIIO) initiatives. The Program Training Director will lead the strategy, development, and delivery of mission‑critical training solutions across a high‑visibility program supporting our federal customer. In this role, you will design and implement a comprehensive training ecosystem that ensures workforce readiness, operational excellence, and continuous improvement in alignment with program objectives and customer requirements. As the Program Training Director, you will partner closely with program leadership, customer stakeholders, and operational teams to identify training needs, assess capability gaps, and drive the execution of scalable learning solutions. You will oversee all training operations‑including curriculum development, instructional design, knowledge management, and performance metrics—to ensure personnel and consumers are equipped with the information they need to engage effectively with program services.

What you’ll do

• Develop and oversee a program‑wide training strategy aligned to contractual requirements, customer priorities, and mission outcomes.
• Lead the design, delivery, and sustainment of training curricula, learning pathways, and workforce development plans.
• Establish and manage comprehensive training programs for Eligibility Support Workers (ESWs), ensuring they are equipped to deliver accurate, efficient, and customer‑focused eligibility and enrollment support.
• Develop consumer‑facing education materials and training approaches that promote awareness, accessibility, and understanding of eligibility processes, application requirements, and available services.
• Collaborate with program managers, technical leads, and customer representatives to identify skill gaps and emerging needs.
• Establish and maintain standardized training processes, documentation, and governance frameworks.
• Implement training delivery methods including instructor‑led, virtual, blended learning, and self‑paced modules.
• Track and report training performance metrics, certification compliance, knowledge retention, and workforce readiness.
• Ensure training content remains current, accurate, and responsive to operational changes, policy updates, and system enhancements.
• Manage and develop a multidisciplinary training staff including instructional designers, trainers, and SMEs.
• Support proposal efforts, contract modifications, and customer engagements related to training scope and requirements.
• Drive continuous improvement across all training functions through feedback loops, quality assessments, and lessons learned.

Qualifications

Required Qualifications

• 10+ years of experience in training program management, instructional development, or workforce development leadership.
• Experience supporting federal, state, or large‑scale public sector programs.
• Strong understanding of adult learning principles, curriculum design, and training technologies.
• Proven ability to lead teams and manage training operations at scale.
• Excellent communication, stakeholder engagement, and problem‑solving skills.
• US Citizen and the ability to obtain a Public Trust clearance.

Preferred Qualifications

• Active public trust clearance.
• Bachelor's degree in Education, Instructional Design, Business, or related field; or equivalent experience.
• Master's degree in a relevant field.
• Experience in human services, eligibility operations or programs, or call center environments.
• Familiarity with compliance‑driven training frameworks and service‑centered customer programs.
• Experience implementing modern learning platforms and data‑driven training metrics.

Details

Target Salary Range: $104,000 – $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long‑term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.