Manager, Technical Support Engineering

Jobtailor; Indiana (PA); On-site; USD 180,000 - 240,000; Full time

Job summary

Jobtailor is seeking a senior leader to champion Salesforce strategy across customers in the United States. You will lead a team of Developer Support Engineers, shape org governance, and drive executive-level engagements to align with business goals.

The role requires deep Salesforce expertise, strong consulting skills, and the ability to influence at the C-level while mitigating risks and guiding enterprise architecture decisions.

Qualifications

• 10+ years of relevant industry expertise.
• Experience leading and managing customer support teams.
• In-depth knowledge in one or more LoBs - a specific cloud or industry.
• Strong consulting skills.
• Ability to drive effective and influencing conversations at the C-level.
• Strong knowledge of Salesforce product and platform features, capabilities, and best use.
• Good understanding of enterprise architecture principles.
• Degree or equivalent relevant experience required.

Responsibilities

• Demonstrate deep business, industry, and product knowledge.
• Manage a team of Developer Support Engineers.
• Manage workflows and schedules for direct reports.
• Develop an understanding of customer’s Salesforce implementation.
• Guide customers on org strategy and governance.
• Identify risks to customer business goals and build mitigation plans.
• Build and cultivate executive-level relationships with customers.
• Recommend additional Salesforce services as needed.
• Proactively communicate technical product changes.

Skills

Salesforce product knowledge

Team management

Consulting skills

C-level communication

Enterprise architecture

Problem solving

Industry expertise

Education

Bachelor's degree or equivalent

Tools

Salesforce implementation

Job description

• Demonstrate deep business, industry, and product knowledge
• Manage a team of Developer Support Engineers
• Manage workflows and schedules for direct reports
• Develop an understanding of customer’s Salesforce implementation
• Guide customers on org strategy and governance
• Identify risks to customer business goals and build mitigation plans
• Build and cultivate executive-level relationships with customers
• Recommend additional Salesforce services as needed
• Proactively communicate technical product changes

Requirements

• 10+ years of relevant industry expertise
• Experience leading and managing customer support teams
• In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry
• Strong consulting skills
• Ability to drive effective and influencing conversations at the C-level
• Strong knowledge of Salesforce product and platform features, capabilities, and best use
• Good understanding of enterprise architecture principles
• Ability to quickly grasp and distinctly explain technological and business concepts
• Degree or equivalent relevant experience required

Core Competencies

Demonstrates extensive knowledge of Salesforce products and enterprise architecture principles while effectively managing customer support teams and cultivating executive-level relationships. Capable of driving strategic conversations and developing mitigation plans to align with customer business goals.

Highest-signal resume keywords

• Salesforce Product Knowledge
• Team Management
• Consulting Skills
• C-Level Communication
• Enterprise Architecture Principles

ATS Optimization Keywords

Hard Skills

• Salesforce Implementation
• Risk Mitigation Planning
• Business Strategy Development
• Technical Product Communication
• Industry Expertise

Soft Skills

• Relationship Building
• Influencing Conversations
• Problem Solving

Certifications & Qualifications

• Degree or Equivalent Relevant Experience

Industry Keywords

• Developer Support
• Cloud Services
• Lines of Business (LoBs)
• Governance