Manager, Technical Solutions - Converged Communications

Scansource; Greenville (SC); On-site; USD 90,000 - 117,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with matching

128 hours PTO yearly

10 paid company holidays

Job summary

ScanSource is seeking aManager, Technical Solutions to lead a team of design engineers and technicians focused on enterprise video collaboration, UC, and contact center solutions. You will drive architecture, design, validation and support, coordinating pre-sale and post-sale activities with suppliers and partners.

The role emphasizes strong leadership, collaboration across sales, services delivery, support and CX teams, and the ability to deliver scalable, cost-efficient solutions that align

Qualifications

• Minimum technical Associate degree or equivalent technical and management experience.
• 7+ years communications industry related experience.
• Experience managing a technical services environment.

Responsibilities

• Lead, mentor, and develop a team of Technical Communication Specialists.
• Build and maintain teams for pre-sale, design and post-sale support.
• Manage workloads, resource planning and project prioritization.
• Establish performance objectives, technical development plans, and career growth opportunities.
• Foster a culture of innovation, accountability, customer focus, and continuous improvement.
• Track team metrics to ensure high service levels and efficient resources.

Skills

Leadership

People management

Communication

Team collaboration

Project management

Mentoring

Education

Associate degree

Tools

Avaya

Mitel

Poly

Ribbon

AudioCodes

SAP

Job description

Manager, Technical Solutions - Converged Communications

Requisition Number: MGRTE004797

• Full-Time

Locations

Showing 1 location

Description

The Manager of Technical Solutions is responsible for leading a team of Design Engineers and Technicians focused on the architecture, design, validation, and support of enterprise video collaboration, unified communications (UC), contact center, and telecommunications solutions. This role oversees the development of technical solution designs, and pre-sale / post-sale technical serves as a key escalation point for complex customer requirements involving technologies from leading manufacturers and service providers related communications collaboration ecosystems.

The successful candidate will combine strong technical leadership with business acumen, ensuring the technical team delivers scalable, innovative, and cost-effective solutions that support customer business objectives while aligning with organizational growth initiatives.

• Lead, mentor, and develop a team of Technical Communication Specialists.
• Responsible for building and maintaining teams who will provide pre-sale, design and post-sale support to our customers, on behalf of our suppliers and partners.
• Manage workloads, resource planning, and project prioritization
• Establish performance objectives, technical development plans, and career growth opportunities for team.
• Foster a culture of innovation, accountability, customer focus, and continuous improvement.
• Responsible for tracking team metrics in order to provide the highest level of service for customers and most efficient use of company resources.
• Conduct regular performance reviews and coaching sessions.
• Drive collaboration between sales, services delivery, support and CX teams.
• Other duties as assigned
• Regular attendance is an essential function of the Manager, Technical Solutions position.

Reporting Relationships:

• Receives supervision from Director, Services Delivery

Requirements:

• Must have 7+ years communications industry related experience.
• Experience managing a technical services environment.
• Technical aptitude is required but technical capability is desired, not required
• Must have proven leadership skills, excellent written and verbal communication skills, ability to work in a fast-paced environment, handling multiple priorities, ability to communicate with individuals at all levels of the organization, experience managing remote employees, ability to work in a team environment and be open to change.
• Must possess good number aptitude and reconciliation skills and must be detail oriented and accurate.
• Minimum Technical Associates degree or equivalent technical and management experience is required.

Preferred:

• Experience with communications concepts and technologies
• Familiar with Avaya, Mitel, Poly, Ribbon, AudioCodes
• Experience with business data products and services
• Proficiency in foreign language (Spanish, Portuguese, French, German)
• SAP Experience

Physical Requirements:

• Ability to sit at a computer terminal for long periods of time.
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
• Ability to lift 50 pounds.

Compensation:

Base Range : $90,000 - $117,000 and total compensation range $100,000 - $130,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.

For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets .

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.