Manager, Technical Solutions

Universal Orlando Resort; Orlando (FL); On-site; USD 110,000 - 170,000; Full time

Job summary

Universal Orlando Resort seeks a seasoned Technical Solutions leader to manage the team responsible for enterprise applications, PMWeb, and integrations. You will oversee design, development, testing and deployment while partnering with stakeholders to ensure secure, scalable technology solutions that meet architectural standards.

The role requires 7+ years in software engineering or enterprise apps and at least 3 years in leadership.

Qualifications

• Bachelor's degree in a technical field is required.
• 7+ years of software engineering or enterprise app experience.
• 3+ years in supervisory or technical leadership.

Responsibilities

• Manage daily operations of the Technical Solutions team.
• Lead software development, integration, and enhancement initiatives.
• Allocate engineering resources and monitor project delivery.
• Oversee PMWeb and other enterprise applications with security and performance in mind.
• Mentor engineers and participate in recruiting, budgeting and documentation.

Skills

Software engineering

Enterprise integration

API development

Team leadership

Education

Bachelor's degree in Computer Science or related field

Tools

PMWeb

Job description

JOB SUMMARY:

Manages the Technical Solutions team responsible for the design, development, implementation, integration, and ongoing enhancement of enterprise applications supporting Universal Creative. Oversees software engineering, application integrations, custom development, and technical solution delivery with a primary focus on PMWeb and related business systems. Partners with business stakeholders and technology teams to deliver secure, scalable, and reliable technology solutions while ensuring adherence to established engineering standards, development methodologies, and enterprise architecture.

MAJOR RESPONSIBILITIES:

• Manage the daily operations of the Technical Solutions team.
• Lead software development, application enhancement, and integration initiatives.
• Establish development priorities and allocate engineering resources across projects.
• Monitor project execution to ensure delivery schedules, quality standards and business objectives are achieved.
• Support the Director in executing the Technical Solutions roadmap.
• Oversee the design, development, testing, deployment and maintenance of PMWeb and other enterprise applications.
• Ensure software solutions meet functional, security and performance requirements.
• Coordinate application upgrades, enhancements and technical releases.
• Promote software development best practices and coding standards.
• Review technical designs and implementation approaches.
• Manage enterprise application integrations, APIs and data exchange between business systems.
• Support automation initiatives that improve operational efficiency.
• Ensure application interoperability, data integrity and system reliability.
• Coordinate integration efforts with enterprise technology teams and vendors.
• Supervise and mentor software engineers and application engineers.
• Conduct performance evaluations, coaching and career development activities.
• Foster collaboration, innovation and continuous learning withing the team.
• Assist with recruiting, onboarding and workforce planning activities.
• Assist with departmental budgeting, vendor coordination, software licensing and project planning.
• Develop and maintain technical documentation, standards and operational procedures.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelor’s degree from a four-year college or university in Computer Science, Software Engineering, Information Technology, Management Information Systems or related field is required.

EXPERIENCE:

• 7+ years of progressive experience in software engineering, enterprise applications, system integration, or related technology disciplines is required.
• 3+ years of supervisory or technical leadership experience is required;
• or an equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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