Manager, Technical Services Delivery - R360

Wausau Financial Systems Inc; Minneapolis (MN); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Retirement plan

Employee stock purchase plan

Disability insurance

Tuition reimbursement

Family planning support

Job summary

Deluxe Corporation in Minneapolis seeks a Manager of Technical Delivery to lead a client services team through software implementations, pre-sales support, and escalation management. You will hire, forecast, and mentor staff while ensuring productive utilization and strong client satisfaction.

You will partner with Product and Development, oversee risk and quality, and align delivery with revenue goals. The role requires a deep technical understanding of our applications and the ability to

Qualifications

• Bachelor's degree in Project Management, Business, IT Management, or related field with 5 years' experience or HS/GED with 9 years'experience in business.
• 5 years’ experience leading high performing teams or projects in banking, payments receivables, lockbox processing or software implementation space.

Responsibilities

• Oversee hiring, staffing forecasts, performance management and mentoring for Delivery Services team.
• Act as escalation point for project and client satisfaction issues and ensure resources are highly productive.
• Collaborate with pre-sales, Product and Development to support delivery and gain efficiencies.

Skills

Team leadership

Project management

Client liaison

Education

Bachelor's degree in PM/Business/IT

5+ years leading teams or projects

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Role Overview

The Manager of Technical Delivery oversees a team of individuals responsible for the consultation, implementation and escalation of new and existing customer software implementations. The position includes hiring and staff forecasting, performance management, skills development and mentoring as well as client escalation. This position assures the resources are maintained at acceptable chargeable and productive utilization levels and works closely with the other parts of Client Services to gain efficiencies and maintain a high level of client satisfaction. In addition, this position requires a deep technical understanding of the applications in their area and will assist with project troubleshooting and tasks as needed to support the team. Has overall accountability in the areas of hiring, performance management, training and development for the assigned Delivery Services team Serves as an escalation point for project and client satisfaction issues Ensures that the team is highly productive, driving revenue and client satisfaction through successful and efficient delivery. Is responsible for the overall chargeability of the team Projects hiring/staffing needs based on anticipated demand and forecasts Manages and prioritizes current workload of team to minimize stress and attrition Consults on pre-sales opportunities and activities as well as a liaison for Product and Development

Basic Qualifications (BQs)

Education and Experience: Bachelors in Project Management, Business, IT Management, or related field and 5 years experience or HS/GED and 9 years experience in business.

• 5 years’ experience leading high performing teams or projects in the banking, payments receivables, lockbox processing or software implementation space.

Preferred Qualifications (PQs)

• Education and Experience: Bachelors in Project Management, Business, IT Management, or related field and 5 years experience
• 3 years of management experience
• Exceptional analytical skills, customer service orientation, detail orientation and administrative skills.
• Ability to navigate and manage ambiguous situations; manage changing, competing and conflicting priorities; and multitask effectively, while balancing urgency, speed, accuracy and consistency.
• Employ independent critical thinking to recognize when something is wrong, gather data, and raise awareness for decision.
• Ability to provide feedback or proposed solutions in a clear, thoughtful and concise manner.
• Excellent organization, follow-through and interpersonal skills.
• Ability to work independently and take direction from multiple leaders in a fast-paced performance-driven environment under minimal supervision.
• Composed and able to handle pressure and deadlines.
• Effectively and consistently meet quality and productivity expectations.

Additional Basic Qualifications

Must be 18 years of age or older

Compensation

The compensation range for this position is $100,000.00 - $110,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Equal Employment Opportunity

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].