Manager, Technical Sales & Services – Electric Bike Systems

Bosch Group; Tracy (CA); Hybrid; USD 145,000 - 170,000; Full time

Job summary

A leading company in eBike systems is seeking a National Technical Sales & Service Manager to lead its Technical Sales and Support Team in the US. This role involves driving sales, managing a remote team, and ensuring best-in-class service for Independent Bicycle Dealers. The ideal candidate will have extensive experience in customer service and technical sales, along with strong leadership skills. This position offers a hybrid work environment with a competitive salary and comprehensive benefits.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Paid Time Off

Parental Leave

Education Reimbursement

Qualifications

• 8+ years of professional experience in customer service or technical sales.
• 5+ years of leading a diverse, geographically distributed team.

Responsibilities

• Provide overall technical support for Independent Bicycle Dealers (IBDs).
• Lead a diverse, remote team of Technical Representatives in the US.
• Collaborate closely with Bosch Global Headquarters.

Skills

Leadership

Collaboration

Customer Service

Technical Sales

Problem Solving

Education

Bachelor's degree

Job description

Company Description

For over a decade, Bosch eBike Systems has been offering innovative, pedal-assist eBike systems of outstanding performance and quality for over 100 reputable bike brands such as Trek, Cannondale, Tern, Gazelle, Scott, Benno, etc. Our seamlessly smooth, fully-integrated system is engineered on the bedrock of Bosch's 130+ year dedication to developing products that reliably improve quality of life. Bosch eBike Systems is a division of the international Bosch Group. Additional information is available online at www.Bosch-eBike.com.

Hybrid work environment. The individual will need to be within commutable distance to the Lake Forest, CA office.

Job Description

Bosch eBike Systems Americas is seeking a motivated National Technical Sales & Service Manager to lead and develop our Technical Sales and Support Team in the United States. In this role, you will drive sales of Bosch-equipped eBikes and uphold Bosch’s position as a global leader through best-in-class service to our Independent Bicycle Dealer (IBD) network.

A key component of this position is leading a diverse, geographically distributed team of technical professionals. You must demonstrate strong experience in managing remote teams, fostering collaboration across different regions, and creating an inclusive, supportive culture that promotes performance, growth, and engagement in a virtual work environment.

Responsibilities:

1. Provide overall technical support and services for Independent Bicycle Dealers (IBDs) across the US.
2. Disciplinary and functional leadership of a diverse, remote team of Technical Representatives in the US
   • Define clear Key Performance Indicators (KPIs) for individuals and the team, closely aligned with business objectives.
   • Systematically track, analyze, and manage KPIs, ensuring transparency, accountability, and continuous performance improvement.
   • Regularly evaluate associate performance against KPIs, providing structured feedback, coaching, and development opportunities.
   • Build and maintain a high-performing, collaborative, and inclusive team culture across geographically dispersed team members.
3. Serve as a coach and mentor, leading by example and fostering an environment of trust, engagement, and professional growth.
4. Ensure consistent implementation and usage of HQ-provided tools (e.g., CRM) across the entire Technical Representative team, driving adoption, compliance, and data quality. Collect and analyze market feedback, monitor structural market trends, and contribute to sales reporting. Optimize sales territory planning and enhance customer service efficiency.
5. Support development and implementation of comprehensive training concepts, including creation of training content and programs, Web-Based Training (WBT), Learning Management Systems (LMS), and digital training media.
6. Oversee IBD training execution, including coordination with third-party partners such as mechanic schools, and ensure training quality assurance.
7. Provide on-site support and guidance to Technical Representatives as needed.
8. Lead business planning, including budget management and resource tracking to align with business objectives and customer needs.
9. Collaborate closely with Bosch Global Headquarters and Regional Business Unit departments to align North American service strategy and act as the primary liaison for international technical sales relationships.

Qualifications

Basic Qualifications:

• Bachelor's degree.
• 8+ years of professional experience in customer service or technical sales.
• 5+ years of leading a diverse, geographically distributed team of technical professionals.

Preferred Qualifications:

• Experience and success in recruiting and retaining a high-performance team and a demonstrated ability to lead and manage a diverse service/technical sales team.
• Experience building, managing, and optimizing a network of independent bicycle dealers.
• Deep understanding of the mechanics of the bicycle distribution channel.
• Mandatory technical comprehension with a great passion for bicycles.
• Ability to effectively present information and negotiate with all levels of management, including CEO.
• Enjoy working in an interdisciplinary team with a high degree of personal responsibility and confidently dealing with complexity.
• Strategy development, project management, problem-solving, and change management skills.
• High comfort level working in a fast-paced startup environment.
• Excellent English skills, both written and oral.

Additional Information

The U.S. base salary range for this full-time position is $145,000 - $170,000. Within the range, individual pay is determined based on several factors, including but not limited to work experience, job knowledge, role complexity, and location. Your Recruiter can share more details during the interview process.

In addition to the base salary, Bosch offers a comprehensive benefits package including health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(k) with employer match; wellness programs; life insurance; short and long-term disability insurance; paid time off; parental leave; adoption assistance; and reimbursement of education expenses. More details are available at https://www.myboschbenefits.com/public/welcome.

Equal Opportunity Employer, including disability and veterans.

*Bosch adheres to all applicable laws regarding drug testing. Employment is contingent upon passing a drug screen and background check. Candidates must pass both screenings before starting.

Indefinite U.S. work authorized individuals only. Future sponsorship is not available.