Manager, Technical Project Management, Axon 911

Axon; New York (NY); On-site; USD 120,060 - 160,080; Full time

Benefits offered by this job

Competitive salary and 401k with match

Discretionary PTO

Parental leave

Medical, Dental, Vision

Job summary

Axon is seeking a Manager, Technical Project Management to build and scale a high-performing team while delivering complex customer deployments from kickoff to go-live. You will partner with Engineering, Product, and cross-functional teams to ensure on-time delivery and exceptional customer experiences in a fast-growing environment.

You will lead senior leaders, mentor PMs, and drive operational excellence, with a focus on data-driven decisions and scalable processes.

Qualifications

• 6–8+ years of experience managing the full project lifecycle in a B2B SaaS or technology-driven environment.
• Experience in leading senior teams and managing direct reports.
• Strong collaboration with R&D, Engineering, and Technical teams.

Responsibilities

• Lead and oversee customer deployments from initiation through execution, ensuring successful and timely delivery.
• Mentor and support project managers on complex, high-visibility projects.
• Manage executive-level relationships with customers, partners, and internal stakeholders.
• Develop and improve project plans and success metrics.
• Coordinate cross-functional teams across Engineering, R&D, Sales, Support, and partners.
• Set expectations, schedules, and resource needs across initiatives.
• Identify risks and drive timely mitigation to protect timelines and trust.
• Lead meetings to ensure alignment and accountability.
• Identify opportunities for business expansion tied to project success.
• Establish and scale project management processes and tools.
• Communicate updates to leadership and stakeholders.
• Champion operational excellence and continuous improvement.

Skills

Senior leadership

Project lifecycle management

Cross-functional leadership

R&D collaboration

C-suite engagement

Data-driven decisions

AI tools/processes

Startup mindset

Domestic travel

Public Safety domain

Job description

Join Axon and be a Force for Good

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most. 911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

Your Impact

We are seeking a Manager, Technical Project Management who thrives at the intersection of leadership and execution. In this role, you\'ll build, mentor, and scale a high-performing team while remaining actively involved in the successful delivery of complex, customer-facing technical implementations. You\'ll own end-to-end deployments from kickoff through go-live, serving as a trusted advisor to customers and a strategic partner to Engineering, Product, and cross-functional teams. As a senior leader, you\'ll drive operational excellence, remove roadblocks, and ensure every implementation is delivered on time, within scope, and with an exceptional customer experience. If you\'re energized by leading people, solving complex technical challenges, and building scalable processes in a fast-growing environment, this is an opportunity to make a meaningful impact.

What You’ll Do

• Lead and oversee customer deployments from initiation through execution, ensuring successful and timely delivery
• Actively manage complex, high-visibility projects while mentoring and supporting project managers
• Own the day-to-day executive-level relationship with customers, partners, and internal stakeholders
• Develop, manage, and continuously improve commercial and pilot project plans
• Coordinate cross-functional teams, including Engineering, R&D, Sales, Support, and external partners
• Set clear expectations, manage project schedules, and determine resource needs across multiple initiatives
• Identify risks early, escalate appropriately, and drive solutions that protect timelines and customer trust
• Lead internal, customer, and partner meetings to ensure alignment and accountability
• Identify opportunities for business expansion and add-on sales tied to project success
• Establish, optimize, and scale project management processes, tools, and methodologies
• Communicate clear, concise project updates to internal leadership and external stakeholders
• Champion operational excellence and continuous improvement across deployments

What You Bring

• Prior experience in a senior leadership role, with direct people management responsibility
• 6–8+ years of experience managing the full project lifecycle in a B2B SaaS or technology-driven environment
• Proven ability to remain hands-on while leading and scaling teams
• Experience working closely with R&D, Engineering, and Technical teams on complex implementations
• Comfortable engaging with C-suite stakeholders in B2B environments or Command Staff in B2G/Public Safety organizations
• Strong leadership, organizational, and communication skills
• Data-driven mindset with experience using metrics and customer insights to guide decisions
• Experience in implementing AI, tools, processes and templates to help the team scale, improve and be more efficient
• Ability to thrive in a fast-paced, high-growth, startup environment
• Willingness to travel domestically as needed (up to 10%)
• Experience working with Public Safety organizations strongly preferred

Nice-to-Haves

• Experience with ESInet and i3 technologies
• Experience leading cloud-based deployments

Work Location

This is a hybrid role , with an expectation of four days per week in our Manhattan office.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, and Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices
• Benefits listed herein may vary depending on the nature of your employment and the location where you work.
• Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards.
• The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors.
• Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• To see more details on our benefits offerings please visit https://www.axon.com/careers
• Base Pay Range $120,060 — $160,080 USD

Don\'t meet every single requirement?

That\'s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you\'re excited about this role and our mission to Protect Life but your experience doesn\'t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [e-mail] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [e-mail].